We just returned from a 4 night stay at the Grand Hotel. The staff there was very accomodating to us. We wanted a Gulf view room but they were out of them and they said they would gladly move us the following day. By 1 p.m. the next day we were in a wonderful room with a view of the beautiful beaches. From the bartenders to the waitresses to the front desk check in everyone was very friendly and truly cared about our visit.. The pool was wonderful, very clean and well kept. The casino is a bit smaller but we still had fun playing. Wish I could say the buffet rocked, but it didn't. We had 2 breakfasts there and it was bare bones. Other than improving on that, it was a great place to stay and can't wait to go back !!

My husband and I were travelling to Texas and back. We stopped and stayed at The Grand on February 21st and on March 7th. The first stop there we got a decent room. The view wasn't much but we didn't care. Everything worked and the room was clean. We went downstairs to the casino. We played at the machines in the bar. The poker machines there were filthy. I do not know when they were last cleaned but there was actually black grime on all the buttons. The bartender could not remember from one minute to the next what we were drinking and ended up making my husband a wrong drink (even though we tipped him quite well). My husband played roulette across from the bar and did everything but stand on his head to get the dealer to smile but to no avail. We headed to the lobby bar for drinks and something to eat. They were supposedly in the middle of a shift change but it took forever to get waited on and then they asked me what I wanted but never asked my husband. I had to flag someone down later to put in a food order. Then it took forever to get someone to come over and close out our account. Got a good night's sleep and left the next morning. On our way back, again we stopped at The Grand. We got a room with the same exact view except one floor higher. Same old, same old. The machines at the casino bar were still filthy and this time the roulette table wasn't even open. A lot of the tables were not open and this was around 6 pm in the evening. The bartender was a different one and at least he got our drinks right. However, the lobby bar was no better. Same rude service, same ignoring. We actually sat there for approximately 10 minutes (at the bar) before anyone waited on us. So, we won't be back. There are a lot of better places to stay in Biloxi. Since we are Harrah's Total Rewards card holders, we chose The Grand, but our next trip down will not include this hotel.

i'm a regular diamond player almost since you opened in early 90's. was upset to see how few $1.(6 in all) & even 50 cent video poker machines you now have. (don't want to sit at the uncomfortable bar). if you keep removing those kinds of video poker machines,my gaming (& many others who were upset)will move to another casino. on a positive note,my host,kim williams ,is the best i have ever worked with. a true professional!!! & dealers like Darwyn,Maryanne,Wade & floor people like Sean,Robert,Danny & Tom are great,great assets!!!

Stayed at the Grand with my husband for a 1 night get away and was very pleased with our experience! The room, though not over-the-top extravagant, was very nice, clean and extremely comfortable. The pillows were so wonderful that I will be purchasing 2 of them! The sheets and towels were white without stains and even smelled so clean! There is a 1 cup individual coffee maker in the room which we enjoyed. I much prefer drinking out of a wrapped disposable cup than a ceramic cup others have used that I am not sure has been washed well. Staff was friendly and we were able to play a long time on our money at the casino. I don't like when you walk into a casino with $50 and it is gone within 30 minutes. We did eat the breakfast buffet which was very good, they will even make you an omelet with your favorite ingredients! I am a bit picky, but have no complaints here! We will be returning next month!