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“Deposit” 2 of 5 stars
Review of Palace Casino Resort

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Palace Casino Resort
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3.0 of 5 Hotel   |   158 Howard Avenue, Biloxi, MS 39533   |  
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July Special from $69
Ranked #5 of 45 Hotels in Biloxi
Certificate of Excellence
GreenLeadersSilver level
Gretna, Louisiana
Level Contributor
53 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Deposit”
2 of 5 stars Reviewed April 5, 2005

We reserved a room at the last minute for Easter week-end. My husband was quoted a price of $129 a night with a $100 deposit. We assumed (dumb us) that the deposit was to assure the hotel that we would show up for our reservation and that the $100 would go toward the first night of our stay. WRONG. It was in addition to the rate of $129 and we were not refunded our $100 on our credit card until three days after we checked out. Beware!!! Otherwise, the hotel is not the Beau Rivage or the Grand, but certainly not Motel 6.

  • Stayed March 2005
    • 3 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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623 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (164)
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English first
A TripAdvisor Member
5 of 5 stars Reviewed December 22, 2004

We stayed at the palace last week. The room was very clean and the view was great. The buffet is the best in biloxi. The casino staff and waitress are very friendly. We have stayed at the Grand, the Isle of capri and the Imperial palace, we like the palace better than any of them. We will be staying there again in June for our 25th anniversay.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed December 14, 2004

We arrived at the hotel early, hoping for an early check-in. That, of course, did not happen. Finally, at 4:30 p.m., our room still was not ready so we were placed in a different room. So much for calling ahead and reserving a particular room. We made the mistake of parking in the garage, only to have items STOLEN from it. Security made a report, but did not bother to get back with us. The TV went out one night and I was surprised there was not one movie channel that was not pay-per-view. Also, the soft drink machine on our floor was out of diet coke and had Faygo, although the machine was labeled Minute Maid. I was mostly annoyed that security, nor management was concerned about our loss. Our insurance covered it (minus the deductible) but you think someone at the hotel could have shown some concern. I even wrote a letter to the manager, but again, no response. Our son is stationed at Keesler AFB so we will be visiting Biloxi frequently, but WILL NOT be returning to Palace Casino.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dubuque, Iowa
Level Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
2 of 5 stars Reviewed October 13, 2004

we stayed at this hotel on a thursday night. all went well till we came back to room and layed in bed. the middle of the bed was soaking wet. i called the front desk, they said they were full and i would have to staqy in that room. i said that was unsatisfactory to me, and they found me another room. in the morning i complained, and they said they would call me back to talk about it, after i got home. they never called, so i called them. i talked to the head of housekeeping 3 times and each time she told us the room would be comped. well here we are 6 months later, and still not heard back from this hotel. i really dont care about the free room, but they totally blew me off. otherwise, this is a very nice hotel.

Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed October 3, 2004

Modern Hotel/Casino. All staff friendly apart from a moody lady on the check-in desk.

Fantastic rooms. No breakfast included in rate $150, but buffet upstairs is inexpensive and plentiful.

There are also a couple of other restautants within the hotel.

Happy hour very good at all the bars 5-7pm.

Casino not huge but has all the right mix of machines and tables.

Free parking.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans, Louisiana
Level Contributor
99 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 223 helpful votes
5 of 5 stars Reviewed July 20, 2004

I usually stay at Beau Rivage but it was sold out so we opted for the Palace. Cheaper room and it was just as nice. Gorgeous bathroom, plenty of space, nice furnishings and good view of the "casino row" a few blocks away. We walked to/from the other casinos. I'd definitely recommend.

Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed July 19, 2004

Wonderful! I love this hotel. No complaints whatsoever and the rates are good.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Casino Resort

Address: 158 Howard Avenue, Biloxi, MS 39533
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Biloxi
#2 Green Hotel in Biloxi
#2 Romantic Hotel in Biloxi
#4 Family Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Palace Casino Resort 3*
Number of rooms: 236
Official Description (provided by the hotel):
Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more   less 
Also Known As:
Palace Hotel Biloxi
Palace Biloxi

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