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“Would definitely visit again” 5 of 5 stars
Review of Palace Casino Resort

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Palace Casino Resort
158 Howard Avenue, Biloxi, MS 39533   |  
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Sept. Special from $49!
Ranked #4 of 45 Hotels in Biloxi
A TripAdvisor Member
“Would definitely visit again”
5 of 5 stars Reviewed July 19, 2004

Wonderful! I love this hotel. No complaints whatsoever and the rates are good.

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
A TripAdvisor Member
4 of 5 stars Reviewed July 7, 2004

I was very impressed with the Staff at your hotel because of the willingness to help. We arrived only to realize that my 92yr old Father had left his cane at home. One of your staff checked with others to find us a place that we could purchase one and it was only a short distance from the hotel. I thanked that person and wanted you to know how helpful he was.
The hotel was very clean and neat and had everything anyone could want in the room.
The only request that I made on my leaving your hotel was that the pool was not very convinent especially for someone who could not take a long walk especially with stairs involved.
Thank you for the good time that we had and I hope to see you again soon.

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed April 15, 2004

We have never had the opportunity of staying at the Palace. Always stay at the Imperial because of low rates plus always have 1 or 2 nights free. However we have played at the Palace and loved it. Perhaps sometime we will be able to afford to stay there.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed April 14, 2004

The quality, price and atmosphere were excellent. I will definitely stay at this hotel again.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montgomery, AL
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed April 5, 2004

I would probably have rated this hotel higher, but the previous night I stayed at a fabulous hotel in New Orleans, the Le Pavillon. We stayed at the Palace for only one weekend night because we were attending a concert in Biloxi.

My main problem was with check-in. First, valet came to the car and asked if I was checking in, then left without offering parking services. I made reservations about two months prior on their website.
Upon check-in I was told that I did not have reservations and I must be staying at the Imperial Palace resort. After I showed them a print out of the web reservations, they found my room and said that check-in was not until 4:00 p.m. However, everyone in the other lines were checking in and hauling their stuff up the elevators. So, I waited in line again to ask them to hold my room because we had to leave at 4:00 and wouldn't be back until midnight. When it was my turn, the clerk answered the phone and proceeded to have a 5 minute conversation. She hung up the phone, talked to an employee next to her, then called someone on the phone. The conversation was so long that people in line started complaining. When I finally talked to her, she said I did not have reservations and I must be staying at the Imperial Palace. After she found my name, we were able to check in early (3:30 p.m.), but teh clerk said, "If I wasn't on the phone for so long, you could've already been in your room!". I was a little upset but only because we were in such a rush to get to our concert on time.

When we got to the room we found a king, although we reserved a double queen. After we returned from the concert, I brought it up to the clerk and she said they were sold out of double queens and a reservation didn't necessarily guarantee a room. After a while, we managed to move to a double queen room with a view of the marina. From that point on, the staff was very nice.

The rooms were spacious, the view was nice, but I thought the carpet could be cleaner. Room service was impeccable and the check out went smoothly. The casino was packed and the rest of the hotel looked very nice. I hope that my experience with the front desk staff was just a fluke - maybe they were just having a bad day. My suggestion to you, do NOT make reservations through their website - they told me that it's a completely different service and not in sync with the hotel. Although the staff redeemed themselves somewhat, I will probably try another hotel when I go back to Biloxi.

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed February 6, 2004

The fine dinning restaurant is one of the best I have ever had the pleasure of dinning in. The server A Ms. Sue Ann was the most frendy and delightful person. We will be back.

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 18, 2003

Just returned from Biloxi. We go quite often and have stayed at all of the casino hotels. However, we highly recommend the Palace Casino & Hotel, which to us outshines all the rest. The rooms are the best, in our pesonal opinion!!

Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Casino Resort

Address: 158 Howard Avenue, Biloxi, MS 39533
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Biloxi
#3 Casino Hotel in Biloxi
#4 Family Hotel in Biloxi
#4 Romantic Hotel in Biloxi
#6 Business Hotel in Biloxi
Price Range (Based on Average Rates): $
Number of rooms: 236
Official Description (provided by the hotel):
Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more   less 
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Also Known As:
Palace Hotel Biloxi
Palace Biloxi

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