We are probably spoiled by staying at Marriott’s – where customer service is paramount – but I was really disappointed with the hotel desk/management team at the Palace. They did an awesome job with the room renovations – just love the furniture and lights, and the bathrooms are so much nicer. The problem is that the renovations created a housekeeping nightmare. We checked in early, and the rooms were limited. Our bathroom had a real strong urine smell, so we wet a hand towel and mopped the floor. The metal trim around the bottom had lots of splashes on it (yuk!) This helped with the smell. There was also a big glob of dried product on the counter, and toothpaste and soap splashes all over the silver Kleenex holder. We felt that we had gotten it comfortably clean, but then the next morning discovered that the shower fixtures were not polished, there was hair stuck on the wall and worst of all, dried snot on the shower wall. I complained to the desk but he said he couldn’t do anything. I asked to have the manager call me when she got into work. She did call me late in the afternoon, but didn’t seem concerned or that in fact the cleanliness issues were true. I asked her seriously, you think I would make this up? She offer no solutions at all – no apology, no room discount, nothing. Such a shame; a beautiful hotel that everyone would love if the hotel desk/management team had proper customer training.
- Official Description (provided by the hotel):
- Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more less
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- Also Known As:
- Palace Hotel Biloxi
- Palace Biloxi