We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Front desk/hotel management lacks a customer focus -- needs training” 3 of 5 stars
Review of Palace Casino Resort

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
Save
You added Palace Casino Resort to your Saves list
Palace Casino Resort
158 Howard Avenue, Biloxi, MS 39533   |  
  |  
Hotel website
  |  
  |  
Hotel amenities
Offers & Announcements
December Special from $39
Ranked #4 of 46 Hotels in Biloxi
surfinginflorida
Top Contributor
413 reviews 413 reviews
112 hotel reviews
Reviews in 143 cities Reviews in 143 cities
258 helpful votes 258 helpful votes
“Front desk/hotel management lacks a customer focus -- needs training”
3 of 5 stars Reviewed November 18, 2013

We are probably spoiled by staying at Marriott’s – where customer service is paramount – but I was really disappointed with the hotel desk/management team at the Palace. They did an awesome job with the room renovations – just love the furniture and lights, and the bathrooms are so much nicer. The problem is that the renovations created a housekeeping nightmare. We checked in early, and the rooms were limited. Our bathroom had a real strong urine smell, so we wet a hand towel and mopped the floor. The metal trim around the bottom had lots of splashes on it (yuk!) This helped with the smell. There was also a big glob of dried product on the counter, and toothpaste and soap splashes all over the silver Kleenex holder. We felt that we had gotten it comfortably clean, but then the next morning discovered that the shower fixtures were not polished, there was hair stuck on the wall and worst of all, dried snot on the shower wall. I complained to the desk but he said he couldn’t do anything. I asked to have the manager call me when she got into work. She did call me late in the afternoon, but didn’t seem concerned or that in fact the cleanliness issues were true. I asked her seriously, you think I would make this up? She offer no solutions at all – no apology, no room discount, nothing. Such a shame; a beautiful hotel that everyone would love if the hotel desk/management team had proper customer training.

Room Tip: Ask for a water view.
See more room tips
  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

492 reviews from our community

Traveler rating
    249
    160
    44
    23
    16
See reviews for
90
231
22
18
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Hollister, Fl
Top Contributor
57 reviews 57 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 3, 2013

Despite several reviews saying the people here aren't friendly, we've NEVER had that problem. Everyone was pleasant, helpful, and had time to chat, etc. The casino is non-smoking, as well as the rest of the resort, which makes if very nice for us non-smokers. The food was wonderful, the bar drinks reasonable, and Gina is not only friendly, but fast at keeping a bar full of people taken care of. The slots in the casino paid out just fine. And yes, there is self-parking, or valet.

Room Tip: the rooms are all great, but obviously cost less Sun. thru Thurs.--there is some noise, but nothing...
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ball Ground, Georgia
Contributor
14 reviews 14 reviews
13 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed October 25, 2013

Checked in on 10/20/2013 for four nights. Everything went very smooth from check in to check out. Everyone in the hotel as well as the casino were as nice as they could be. The room was great, we had a king deluxe with a great view of the water. The room was very clean and the house keepers did a great job every day. The dealers at the blackjack tables were very friendly and one of them name Lentz made even losing enjoyable. We had a great time and will stay there from now on. They made you feel they were glad you chose to stay there. The place is non smoking, hotel and casino which made it extra nice. We were staying at the Grand until the last time when they charged us fifteen dollars extra because we arrived thirty minutes before check in time. We were told we could wait on the couch thirty minutes or pay a extra fifteen dollars to go up to the room then. After driving all day, we chose to pay the extra but never again.

Room Tip: Go with the king deluxe with a view, large room, great view big flat screen TV
See more room tips
  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 25, 2013

Two couples, on our way to New Orleans. We stayed at the Palace Casino hotel on a Sunday and Monday night due the price and the all non-smoking rooms and casino. We were impressed. The room was quiet and comfortable. The service was very good, everyone made a special effort to be friendly and helpful. The food in the grill was good and a reasonable price, (we had one late lunch and two breakfasts). I would recommend this hotel anytime. Can't say much for the casino, because I don’t gamble much, but it did have a clean and lively feel to it.
The rooms were extremely clean and updated. Our room was a corner room, which had two large windows with two different views of Biloxi. We were surprised to see this nice a room with refrigerator and microwave in a $59 a night room.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chichester, United Kingdom
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 24, 2013

stayed at the palace first time since their refurb.the rooms are really nice and the service is good we had a great time.The buffet had good food the casino was ok in the evenings but some of the table games were not open in the mornings apart from losing money overall it was nice and would go back.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogalusa, Louisiana
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed October 21, 2013

The rooms are really nice and so is the friendly staff. The hotel attends to all of your needs and the people in the food service are so efficient and polite. The bartenders make great drinks and its always service with a smile we will be definitely be staying there again

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
5 helpful votes 5 helpful votes
1 of 5 stars Reviewed October 19, 2013

I had an experience with Front Desk manager being rude to me and just about calling me a lier because I was told by someone over the phone that I could pay in cash. They insisted I give a credit card and when I only had cash they said I had to pay 250.deposit plus the cost of the three nights 178.00. That would have left me totally broke I explained I was diabetic and needed to eat but they had taken every penny I had except 14.00. She did not care and told me it was not her problem and told me no one told me I could pay cash. I went to her manager George Alexander and he said he was take care of my complaint but he could not do anything to help me. I would like to explain everything to Mr. Keith Crosby and owner Robert Low does anyone have contact information for me out there. 443-623-7238

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Prices are for 1 room, 2 adults
Price Your Stay

Been to Palace Casino Resort? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Palace Casino Resort

Address: 158 Howard Avenue, Biloxi, MS 39533
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Biloxi
#3 Casino Hotel in Biloxi
#4 Family Hotel in Biloxi
#4 Romantic Hotel in Biloxi
#7 Business Hotel in Biloxi
Price Range (Based on Average Rates): $
Number of rooms: 236
Official Description (provided by the hotel):
Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz and Travelocity so you can book your Palace Casino Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Palace Hotel Biloxi
Palace Biloxi

Owners: What's your side of the story?

If you own or manage Palace Casino Resort, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.