Checked in on 10/20/2013 for four nights. Everything went very smooth from check in to check out. Everyone in the hotel as well as the casino were as nice as they could be. The room was great, we had a king deluxe with a great view of the water. The room was very clean and the house keepers did a great job every day. The dealers at the blackjack tables were very friendly and one of them name Lentz made even losing enjoyable. We had a great time and will stay there from now on. They made you feel they were glad you chose to stay there. The place is non smoking, hotel and casino which made it extra nice. We were staying at the Grand until the last time when they charged us fifteen dollars extra because we arrived thirty minutes before check in time. We were told we could wait on the couch thirty minutes or pay a extra fifteen dollars to go up to the room then. After driving all day, we chose to pay the extra but never again.