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“Front Desk Manager Extremely rude” 1 of 5 stars
Review of Palace Casino Resort

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Palace Casino Resort
158 Howard Avenue, Biloxi, MS 39533   |  
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July Special from $69!
Ranked #4 of 44 hotels in Biloxi
Atlanta, Georgia
1 review
4 helpful votes 4 helpful votes
“Front Desk Manager Extremely rude”
1 of 5 stars Reviewed October 19, 2013

I had an experience with Front Desk manager being rude to me and just about calling me a lier because I was told by someone over the phone that I could pay in cash. They insisted I give a credit card and when I only had cash they said I had to pay 250.deposit plus the cost of the three nights 178.00. That would have left me totally broke I explained I was diabetic and needed to eat but they had taken every penny I had except 14.00. She did not care and told me it was not her problem and told me no one told me I could pay cash. I went to her manager George Alexander and he said he was take care of my complaint but he could not do anything to help me. I would like to explain everything to Mr. Keith Crosby and owner Robert Low does anyone have contact information for me out there. 443-623-7238

  • Stayed October 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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431 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (112)
Date | Rating
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English first
Weeki Wachee, Florida
Contributor
20 reviews 20 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed October 18, 2013

If you are looking for a breath of fresh air while playing the slot machines then the Palace in Biloxi Ms is the place. When you walk in you know that there is something different and then it hits you, No Smoking. A pleasure to play there and no smell after you leave. Well maintained gaming machines and very polite and pleasant staff.

  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Merritt Island, Florida
Senior Reviewer
8 reviews 8 reviews
Reviews in 5 cities Reviews in 5 cities
15 helpful votes 15 helpful votes
5 of 5 stars Reviewed October 18, 2013

Rooms are beautiful, updated and clean! Views are understated, they are beautiful, calming and peaceful. The staff is friendly, the restaurants are all great and the no-smoking is the best of all! Nothing better than gambling and being able to breathe :-)

Room Tip: Recommend upgrading to the waterfront rooms, the view is worth it!
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saraland, Alabama, United States
Senior Contributor
47 reviews 47 reviews
7 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed October 16, 2013

We have visited this casino a couple of times lately and have seemed to win a little bit of money on the slots and black jack table. We have only spent the night once and the room was ok for us. The location is great and the view of the water is ok.

Room Tip: We've only spent the night once and the room was clean and nice.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Louisiana
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed October 14, 2013

just stayed 3 night/ crusin the coast very crowded weekend. New rooms are amazing. from bed/to bath/shower superior. great rate/ smoke free-biggest plus.Hotel gave a free Elvis show in lounge excellent for the guest/ great drinks/ great pub style food. Easy in and out of parking garage. This will my go to hotel on the coast again and again. Hate to reveal this wonderful gem. Gate rates also.

  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bangor, PA
Senior Contributor
33 reviews 33 reviews
14 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed October 10, 2013

We stayed here 1 night on our way from Orange Beach AL to New Orleans. The smoke-free resort is fantastic. We really enjoyed the casino with no smoke being blown in our faces. Our room was beautiful BUT had a door to the adjoining room which had NO sound proofing so we were subjected to our neighbor's TV blaring loud all night and at 5:30 am someone was pounding on their door. I even heard someone sneeze.... Other than the noise issue, our stay was great. Even won in the Casino.

Room Tip: NO adjoining rooms, please.
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 10, 2013

We chose the Palace because of it's nonsmoking policy and were blown away by everything else. The rooms were spacious, well appointed, and very comfortable. Every staff member I came in contact with was friendly and helpful. The casino is bright and sparkling with new machines. We ate at the cafe and the buffet and both were fantastic. The valets were especially kind helping my elderly mother into and out of the car. The pool area was immaculate and refreshing. We visited other casinos while in Biloxi but were happy and relieved to "go home" to the Palace. The other casinos seemed smelly (with cigarette smoke) and outdated by comparison. We would definitely stay here again (and again and again).

  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Palace Casino Resort

Address: 158 Howard Avenue, Biloxi, MS 39533
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Biloxi
#3 Casino Hotel in Biloxi
#4 Family Hotel in Biloxi
#4 Romantic Hotel in Biloxi
#7 Business Hotel in Biloxi
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more   less 
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Also Known As:
Palace Hotel Biloxi
Palace Biloxi

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