This was our second trip to Palace Casino Resort in Biloxi (see Nov. 1, 2012 review). The newly renovated rooms were impressive. We enjoyed the beautiful spacious room with the great view (worth spending the additional $20) and the wonderful comfortable bed. Kudos to the floor staffer, for his immediate response to the report of cigarette smoke smell. Customer service at front desk was less than expected is the reason my overall rating is not higher. Front desk at check in was friendly and welcoming, but the next morning attitudes were different (stood there for assistance, but ignored...not even a will be with you shortly). One person on the phone, one helping a customer and another two having conversation with each other. We will be back and highly recommend staying at the Palace Casino Resort.
- Official Description (provided by the hotel):
- Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more less
- Reservation Options:
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- Also Known As:
- Palace Hotel Biloxi
- Palace Biloxi