I simply love the renovations. The renovations make this property spectacular. During our stay for my mother's birthday, we requested a late checkout which the front desk quickly obliged. However I'm rather disappointed with the lack of balloons, chocolates, or card in the room. I mentioned several times during reservations as well as during check in that its my mother's birthday. I noticed throughout several reviews that with just a mere mention of a birthday celebration other guests received fantastic customer service. I'm quite puzzled on why my mother did not receive the same treatment. Also I would just like it to be noted that this is the second year celebrating my mother's birthday at palace casino ..... Didn't get the birthday welcome last year either. Maybe we should blow the candles out on celebrating birthdays here.