Wonderful place to stay large clean rooms and nice views of the Gulf of Mexico. exceptional people in all areas of the hotel. We LOVE to stay here. Clean rooms nice new casino floor. The food is really good and you really don't have to leave the hotel/casino at all if you don't want to. We come down every winter for a week and we really like staying here.

made reservation via phone, was warned about room construction being done on 11th floor during day. Checked in and was impressed about decor, smoke free and great buffet first night albeit $20 bucks a head. next morning at 6:48 am drilling right above us (6th floor) woke us all up. When mentioned to front desk that night that I hoped it wouldn't happen the next morning, they said they didn't know where they were working but put you in rooms away from where they are working. hmm, sounds like a contradiction. any way next morning, they didn't start till 8am. no free $$ when you sign up for players card and casino kinda smaller compared to others. also not beachfront and pool outdoor and kinda out of way. take elevator to 3rd floor, walk down whole hallway, out door to roof walkway, in another door, down elevator and you're in the outdoor pool area. wow, you need a map.

The property is lovely, check in was easy, employees nice and room nice. I brought my mother there for her 68th birthday as a treat to get away for some relaxation. Noted on my reservation that we wanted a quiet room. When we checked in, the front desk warned there was construction but only during daylight hours. We planned to be gaming so that did not seem to be an issue. However, after gaming until 11PM and not going to bed until midnight, the last thing I expected was a 6AM wake-up call with hammers banging and either drills or screws going into metal beams of the building. I called the front desk and she smugly said that i was told at check-in there was construction. I told her that 6AM is not a reasonable time for this to occur and she said they have no control over when construction starts. Got no where with her and the noise continued. I called the manager when she got in at 11AM and she just kept telling me it is on the reservation site and we were told at check in and echoed that they have NO CONTROL over when construction starts.
It is very sad that the hotel management can not control the comfort of their guest by making contractors that they are paying for, begin working at maybe 8AM or do quiet things until 8AM.
It makes me sad that they have this attitude because i was excited about the No Smoking casino and was looking forward to a return trip until this wake up call and lack of management concern of the matter.
Until they get better management, I would have to recommend you find another place to lodge if you plan on sleeping past 6AM. I did see someone else report a similar issue here starting much earlier. I guess i was lucky they waited until 6.

Thank you Palace Casino Resort for a great weekend!! Everything was top notch, and everybody I came in contact with from start to finish made me feel very welcome. Hope to visit again soon :) Employees that really stood out was Eric Bellman and Troy on the PBX.