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“Construction noise at 6AM” 2 of 5 stars
Review of Palace Casino Resort

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Palace Casino Resort
158 Howard Avenue, Biloxi, MS 39533   |  
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December Special from $39
Ranked #4 of 46 Hotels in Biloxi
Marrero, Louisiana
Reviewer
3 reviews 3 reviews
6 helpful votes 6 helpful votes
“Construction noise at 6AM”
2 of 5 stars Reviewed January 22, 2013

The property is lovely, check in was easy, employees nice and room nice. I brought my mother there for her 68th birthday as a treat to get away for some relaxation. Noted on my reservation that we wanted a quiet room. When we checked in, the front desk warned there was construction but only during daylight hours. We planned to be gaming so that did not seem to be an issue. However, after gaming until 11PM and not going to bed until midnight, the last thing I expected was a 6AM wake-up call with hammers banging and either drills or screws going into metal beams of the building. I called the front desk and she smugly said that i was told at check-in there was construction. I told her that 6AM is not a reasonable time for this to occur and she said they have no control over when construction starts. Got no where with her and the noise continued. I called the manager when she got in at 11AM and she just kept telling me it is on the reservation site and we were told at check in and echoed that they have NO CONTROL over when construction starts.
It is very sad that the hotel management can not control the comfort of their guest by making contractors that they are paying for, begin working at maybe 8AM or do quiet things until 8AM.
It makes me sad that they have this attitude because i was excited about the No Smoking casino and was looking forward to a return trip until this wake up call and lack of management concern of the matter.
Until they get better management, I would have to recommend you find another place to lodge if you plan on sleeping past 6AM. I did see someone else report a similar issue here starting much earlier. I guess i was lucky they waited until 6.

  • Stayed January 2013, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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504 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (133)
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English first
Florida
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed January 13, 2013

Thank you Palace Casino Resort for a great weekend!! Everything was top notch, and everybody I came in contact with from start to finish made me feel very welcome. Hope to visit again soon :) Employees that really stood out was Eric Bellman and Troy on the PBX.

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  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevil, Kentucky
Contributor
19 reviews 19 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed January 13, 2013

Had a great time at the updated Palace Casino. The rooms are the same, but big improvements to lobby and casino! Golf is great in the area. Preserve is the best course in my opinion. Grand Bear at a close second.

  • Stayed April 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sugar Grove, Illinois
Top Contributor
53 reviews 53 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
47 helpful votes 47 helpful votes
5 of 5 stars Reviewed January 5, 2013

Let me first say that the best way to judge anyplace is when they are busy. We stayed at the Palace on January 2nd. They were not very busy. I picked the Palace for one reason--- they are smoke free. Upon arrival, I was pleasantly surprised by the look of the building inside and out. We were greeted by the valet who made sure our luggage was immediately taken care of. The lobby had a modern classy look. Check in was a breeze. Our room was clean, well decorated and good size. The beds were comfortable. We met some old friends for dinner and chose Mignons Steak House inside the hotel. We started out with drinks at the bar and then moved to the restaurant. The bar tender made a great martini and just the way I like it. The food was also done to perfection. We all had some form of steak . While a bit pricey,everyone commented how great their meal was. We were having such a good time that we looked up to find that the place was closed but no one tried to get us out of the restaurant. We then moved over to the casino for a little blackjack. The dealers were great -- very friendly and we won enough to pay for the room.
The next morning my wife and I were getting ready to get on the road and when I tried to make coffee and the coffee maker did not work---- I called the front desk and within 10 minutes we had a new coffee maker , another example of their great service . I could go on and on, but suffice to say that all the employees that we encountered went the extra mile to make sure we were having an excellent experience. I highly recommend the Palace to anyone who is visiting Biloxi.

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Citrus Springs, Florida
Contributor
15 reviews 15 reviews
Reviews in 8 cities Reviews in 8 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed January 5, 2013

We spent Christmas in Biloxi and were pleasantly surprised on how friendly and nice everyone was. Our trip to the Palace Casino did not disappoint. Walter a Valet was the first person that greeted us. We were trying to fasten a new travel bag to my walker and were having a hard time. He walked over to us from a distance and asked if we needed help. Needless to say he proceeded to fix it for us. Then I had trouble with my slot machine. Anthony (TRIPLE A) helped me immediately. Kind, smart and efficient. Gold stars to these employees. I didn't win any money, but went away happy. Thank you most sincerely.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2013

We stayed at the Palace for our anniversary in Dec. the service was excellent and everybody was very friendly. We had balloons and champagne waiting on us in the room at arrival! You could tell the hotel had been completely renovated. It appeared like a new, upscale casino inside. The dealers were friendly, buffet was great, and smoke free was the best. We would recommend to anyone!

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
orlando, fl
Senior Contributor
38 reviews 38 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
19 helpful votes 19 helpful votes
2 of 5 stars Reviewed December 30, 2012

Very disdapointed= the regular lunch buffets are EXCELLENT- Christmas was Horrible.
Crabs legs were very salty and laying in briwn water till another chef came on and changed the water, Prime rib was tough, raw and the ends were large lumps that were dry. turkey was thick sliced in a pan and brownish colored from sitting out. briskette was left overs at best.
Wrote many great reviews on this lunch buffet but do your self a favor and save your money on Holidays. Wanted to ask for refund but people were in line and dint want to cause a scene.
Stayed at the hotel dec. 24, and 25th rooms always clean and safe. stay at least once a month.
Think the chefs were overwelmed and didnt taste their food. worst of all NO RIBS@!they have the BEST in Biloxi!!!

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Palace Casino Resort

Address: 158 Howard Avenue, Biloxi, MS 39533
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Biloxi
#3 Casino Hotel in Biloxi
#4 Family Hotel in Biloxi
#4 Romantic Hotel in Biloxi
#5 Business Hotel in Biloxi
Price Range (Based on Average Rates): $
Number of rooms: 236
Official Description (provided by the hotel):
Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more   less 
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Also Known As:
Palace Hotel Biloxi
Palace Biloxi

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