The property is lovely, check in was easy, employees nice and room nice. I brought my mother there for her 68th birthday as a treat to get away for some relaxation. Noted on my reservation that we wanted a quiet room. When we checked in, the front desk warned there was construction but only during daylight hours. We planned to be gaming so that did not seem to be an issue. However, after gaming until 11PM and not going to bed until midnight, the last thing I expected was a 6AM wake-up call with hammers banging and either drills or screws going into metal beams of the building. I called the front desk and she smugly said that i was told at check-in there was construction. I told her that 6AM is not a reasonable time for this to occur and she said they have no control over when construction starts. Got no where with her and the noise continued. I called the manager when she got in at 11AM and she just kept telling me it is on the reservation site and we were told at check in and echoed that they have NO CONTROL over when construction starts.
It is very sad that the hotel management can not control the comfort of their guest by making contractors that they are paying for, begin working at maybe 8AM or do quiet things until 8AM.
It makes me sad that they have this attitude because i was excited about the No Smoking casino and was looking forward to a return trip until this wake up call and lack of management concern of the matter.
Until they get better management, I would have to recommend you find another place to lodge if you plan on sleeping past 6AM. I did see someone else report a similar issue here starting much earlier. I guess i was lucky they waited until 6.
- Official Description (provided by the hotel):
- Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more less
- Reservation Options:
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- Also Known As:
- Palace Hotel Biloxi
- Palace Biloxi