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“Great service and clean air!” 5 of 5 stars
Review of Palace Casino Resort

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Palace Casino Resort
158 Howard Avenue, Biloxi, MS 39533   |  
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Sept. Special from $49!
Ranked #4 of 45 Hotels in Biloxi
Southaven, Mississippi
Senior Contributor
44 reviews 44 reviews
7 hotel reviews
Reviews in 20 cities Reviews in 20 cities
17 helpful votes 17 helpful votes
“Great service and clean air!”
5 of 5 stars Reviewed March 22, 2012

I stayed at the Palace while on the Coast for a business meeting. It was a very nice hotel, and my stay there was excellent. The staff was extremely nice and accommodating. My room was quite large and comfortable. The fact that the entire building (with the exception of an enclosed Smoking Lounge) is non-smoking was a definite perk.


I was very pleased with my stay at the Palace, and will certainly stay there again.

  • Stayed March 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithcrosby, General Manager at Palace Casino Resort, responded to this review, March 27, 2012
Thanks for the kind comments. we appreciate your business and look forward to your next visit.
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468 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (123)
Date | Rating
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  • German first
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English first
arlington,tx
Senior Contributor
30 reviews 30 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 19, 2012

Had a worst time for check in Sunday March 11 check in time was to be @4p after a 9 hour drive from Texas all i wanted was some rest and sleep, they did have a cheese and champagne to serve you upon arrival, the brother at the desk Le??? i think that what his name is was to eager checking out the young lady @ the desk serving the champagne than to help with checking us in was told to check back with him, well it took 2 1/2 hours to get room ask ,then was missed quoted the rates from when i made the reservations, asked the gentleman who check me in about being comp. for anything was told to take it up with the general mgr. hotel staff needs some more people skills training kudos to the 2 good bellmens Lincoln & Billy will never stay there next time

Room Tip: show some cleavage to Lee you might get your room quicker
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  • Stayed March 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithcrosby, General Manager at Palace Casino Resort, responded to this review, March 28, 2012
We apologize for the delays you experienced.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houma, Louisiana
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 16, 2012

It is very nice to have a good time at the Casino and not have to have people smoking next to you. This casino has happy employees that appreciate working in a smoke free environment. There is a smoking lounge for those who want to take a break and get their smoke in which is nice for them. I think ALL of the Casinos should follow and make it a healthier place to play and work! Great job Palace! Thanks!

  • Stayed March 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithcrosby, General Manager at Palace Casino Resort, responded to this review, March 17, 2012
We are thrilled that you enjoyed our 100% smoke free property and appreciate your business. Thanks for visiting the MS Gulf Coast and we hope to see you again soon. Geaux Tigers!!
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Georgia
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 12, 2012

This is a Non Smoking Hotel & Casino, and it was a tremendous hit with my family. We had stayed here years ago before the remodel and it was nothing impressive. It is now beautifully decorated and well lit. The rooms are comfortable and the staff from check-in , to the buffet, to the gift shop, to the casino floor were very attentive. The front desk staff were especially helpful to us. My husband and I were traveling with an elderly mother and two aunts, and they were very accommodating to any request we had.

  • Stayed March 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithcrosby, General Manager at Palace Casino Resort, responded to this review, March 14, 2012
Thanks for your business and the kind words. We hope your family enjoyed their visit to the Mississippi Gulf Coast.
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Pensacola, Florida
Senior Contributor
34 reviews 34 reviews
3 hotel reviews
Reviews in 14 cities Reviews in 14 cities
21 helpful votes 21 helpful votes
3 of 5 stars Reviewed March 12, 2012

If you are looking for a smoke free environment then this is definitely your place to stay. The Saturday night seafood buffet was alright but nothing spectacular. The machines seemed slightly tighter then most of the other casinos we visited. We played in the casino three different days and each day we the wife and I went through $60 a piece in less than an hour. We played at three other casinos for several hours it seemed on less money and actually won big at another casino.

Look, I understand you go to a casino for fun and be prepared to lose what you bring and we were. I have just never lost everything so quickly in a casino before. There were four of us in the group and we all felt as though you can play much longer on your money at other casinos. Additionally, the floor cocktail waitresses go zipping by and wait until they are beyond you to call for drink orders. Had to go to the bar to get a drink every time we wanted one for the three days we played there.

But, the smoke free environment welcome!

Room Tip: Stay here and gamble in another casino unless you just want to be in a totally smoke free environmen...
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  • Stayed March 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithcrosby, General Manager at Palace Casino Resort, responded to this review, March 14, 2012
We are gad to hear that you enjoyed our smoke free property and we value your business and comments. I've already shared your impression of our cocktail services with the director of Food and Beverage. On the slot side - I have to tell you that we have some of the best payback percentages on the coast. In fact in January our penny, nickle, quarter, dollar and overall payback was the best on the coast.
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1 review
1 of 5 stars Reviewed March 11, 2012 via mobile

After a nine hour drive to get to Biloxi we had to wait 3 hours in the lobby before we got checked in even though they said check in was at 4 we didn't get checked in to 7pm. And on top of all that the workers didn't even feel sorry about us waiting. I will never come back to the palace casino and resort in Biloxi Mississippi ever again!

  • Stayed March 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithcrosby, General Manager at Palace Casino Resort, responded to this review, March 28, 2012
we are sorry for the delay you experienced.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
illinois
Senior Reviewer
10 reviews 10 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 7, 2012

After spending 5 nights in Florida, we arrived in Biloxi for a 2 night stay at the Palace. The hotel staff were excellent- personable and friendly. The decor upon entry was classy. We had a large room with a king-size bed. We were on the 9th floor. The room was huge compared to the hotels I have been in lately and clean--it was sooooo clean!! The bed was comfortable-we slept like babies. We never ate at the buffet but ate breakfast at the grill and it was cooked exactly as we asked and very reasonable. I played slots a few times but always lost and quickly, too; so we enjoyed walking on the beach and certainly recommend you visit the welcome center in the middle of the main drag. A beautiful large old house with lots of information and friendly people. Be sure and stay at the Palace. Smoke free and reasonable.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
keithcrosby, General Manager at Palace Casino Resort, responded to this review, March 8, 2012
It's great to hear that you stayed with us after your trip to Fla.. We appreciate your busines and hope we can serve you again in the future. Bring the golf clubs next time - we have a great course too. Thanks again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Palace Casino Resort

Address: 158 Howard Avenue, Biloxi, MS 39533
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Casino and Gambling Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Biloxi
#3 Casino Hotel in Biloxi
#4 Romantic Hotel in Biloxi
#4 Family Hotel in Biloxi
#6 Business Hotel in Biloxi
Price Range (Based on Average Rates): $
Official Description (provided by the hotel):
Palace Casino Resort is the only smoke free casino on the Mississippi Gulf Coast and the premiere destination for luxurious accommodations, superior guest service and endless excitement. Nestled along the beautiful Gulf of Mexico and Biloxi’s Back Bay, the resort offers newly renovated hotel rooms and suites with stunning views, award winning restaurants, non-stop gaming, championship golf at The Preserve Golf Club and amazing amenities to complement your stay. ... more   less 
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Also Known As:
Palace Hotel Biloxi
Palace Biloxi

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