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Edgewater Inn: Traveler Reviews

1936 Beach Blvd., Biloxi, MS 39531
Hotel amenities
Edgewater Inn
Ranked #12 of 45 hotels in Biloxi
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43 reviews from our community

    Trip type
Traveler rating
    26
    4
    10
    0
    3
Date Rating
1 review
1 helpful vote 1 helpful vote
“Management horrible no customer service skills what so ever”
1 of 5 stars Reviewed October 14, 2012 via mobile

I booked this hotel a almost a year I advance for cruising the coast upon I checked in and found the air conditioner was broken I called the front desk there solution was a box fan after further complaints was told they had a new a c unit but had no one to install it my brother and I installed it ourselves using our own tools then we repaired the toilet ourselves the after a Parking dispute about displaying our classic car where we were previously told we could and had done for two of our three day stay the totally un professional manager Trish made us move the vehicle because according to her it was blocking her entrance after we moved our vehicle the hotel staff allowed about 25 people to gather and set up chairs in the very same spot when we questioned their practice we were told that those people had been guests for seven years prior then were were evicted from the property having to get my father out of the room who is has lung cancer before the police were called then refused to refund the money for the night we would could not stay I have never been treated so unfairly in my life and will never visit this facility again this was a vacation nightmare all due to the hotel I go to this event ever year and I don't think I will go to this event ever again and cars are my life it's great to have such a car event like this in you're back yard but this experience has been so traumatic I don't think that I will look at this event the same again . Thanks Trish

  • Stayed October 2012
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Tglapion about Edgewater Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
edgeinn, Manager at Edgewater Inn, responded to this review
November 7, 2012
I would like to say as a Manager for our hotel that a guest is always right but in this case this guest was wrong.
First this was a sold out weekend on the entire Mississippi coast due to an annual event "Cursing the Coast" and everybody comes down to show off their cars and stand and walk around looking at all the older cars driving by.

Yes - This guest did have an A/C problem but it is not as clear cut as he makes it seems.
He checked in and was there for over 8/9 hours (Long before out maintenance people went home for the day) before complaining about the A/C. Late the 1st evening he came to the office complaining about the A/C not working. I explained that I was the only one working (At the front desk) and that I would see what I could do, and offered him a box fan in the meantime and then contacted our manager, who put in a call to the maintenance man. I was not sure when he would come in and explained that to them and he and his friend became very obnoxious - so much so that I offered to refund all their money and they could find somewhere else if they wanted - but he refused that offer. I Then told them that we had a new A/C in the back, but that I could not move it myself and he offered to help me move it to his room. He and I then move the A/C to his room and we slid it in and plugged it in. It took all of 5 minutes with a phillips screwdriver to take out the old one and slide the new one in (I apologize for him having to help - BUT he insisted it be done immediately and I tried to make him happy by doing what he wanted). There was no mention that he was paid for his help. There was no mention of any problem with a toilet.
Yes as the Manager for the hotel I did have him move his cars out of the opening to the access driveway. That’s where my trouble started He then continued with other problems - specifically about other guests cars parking. First it was about individuals parking in a spot he wanted. This guest went as far as getting other guests in a uproar.

As a Manager I have to deal with a lot of people every day. I treat all guests with the most respect. The abuse this guest gave me, the staff and other guests left me no choice but to have him leave.
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Denham Springs, Louisiana
1 review
“Great Getaway!!”
5 of 5 stars Reviewed August 20, 2012

Recently stayed at The Edgewater Inn in Biloxi, about 3 weeks ago. After staying at Motel 6 & o, we very impressed. We had a Suite with a balcony over looking the beach. Exactly what my husband wanted. Front desk, (Trish Adamic) was very helpful in finding the perfect room to satisfy us in letting us view two rooms before making a decision. Couldn't have asked for better service. Room was very clean and comfortable. Definitely planning to go back soon! Wish we could have made it this weekend for my husband's 50th birthday, but will try for our 30th wedding anniversary in October. I highly recommend the Edgewater Inn to my Family & Friends. We enjoyed our stay. Thanks.

Room Tip: Clean & comfortable.
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  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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edgeinn, Manager at Edgewater Inn, responded to this review
September 8, 2012
We Appreciate the write-up. Please give us a heads up when you are coming back and we will see if we can get the same room for you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Blue Springs, Missouri
Contributor
13 reviews 13 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
“Enjoyed our stay - the location was perfect!”
5 of 5 stars Reviewed August 20, 2012

My two adult daughters and I stayed here three nights the second week of August 2012. The location is great, right across the street from the beach. Actually though, we spent more time in their pool; it is beautiful and larger than most. We each had a float chair or lounger and there was plenty of room for us and others - although I think we must have scared other swimmers off as each time we had to pool to ourselves. We had a standard room with two doubles and we had plenty of room; room was clean and the beds comfortable. The small refrigerator was nice to keep cold drinks handy. We did have a problem with daily housekeeping which I reported to TJ at the front desk. He took our complaint seriously and within 30-40 minutes had it resolved. He asked informative questions regarding the lack of service and even reported this to another employee (probably owner or supervisor) at the motel and showed her our room. Our stay was quiet on Thursday and Friday night, but other guests on Saturday night (after midnight) were not respectful of others - not a fault of the motel. If I return to the area, I will stay here again.

Room Tip: If you are there over a Saturday night, ask for a 3rd floor room - just in case other guests are not...
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  • Stayed August 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Corinth, Mississippi
1 review
“Will be Back!!!!”
5 of 5 stars Reviewed August 10, 2012

This is the second trip to this Inn in Biloxi. I love this place, clean rooms, great service!!!! I also have a small pet and it is hard to find a place that will allow him to stay. The kids really enjoyed the pool, which stays open till midnight. This is great especially after a full day at the beach.

Room Tip: If you have a family I suggest the suites. They have great privacy away from the kids!!!
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Orleans
Senior Contributor
43 reviews 43 reviews
30 hotel reviews
Reviews in 13 cities Reviews in 13 cities
33 helpful votes 33 helpful votes
“Not Bad At All”
4 of 5 stars Reviewed August 2, 2012

For the price you can't beat it.The rooms were clean and good sized.It has a very nice pool that stays open to midnight,which is great for the children.The casino is a short walk across the street.There is a Pancake House that shares the same parking lot.Also there is a Hooters a short walk away.Also the beach is right across the street.Everything you need in short walking distance.

  • Stayed July 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Edgewater Inn

Also Known As:
Edgewater Hotel
Edgewater Hotel Biloxi
Edgewater Motel Biloxi
Address: 1936 Beach Blvd., Biloxi, MS 39531
Region: United States > Mississippi > Biloxi
Amenities:
Business Center Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
#2 Best Value Hotels in Biloxi
#7 Family Hotels in Biloxi
Price Range: $$
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Edgewater Inn
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