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“Friendly Staff” 3 of 5 stars
Review of Holiday Inn Biloxi

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Holiday Inn Biloxi
3.0 of 5 Hotel   |   1686 Beach Blvd, Biloxi, MS 39531   |  
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Ranked #20 of 45 Hotels in Biloxi
Senior Contributor
26 reviews 26 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
12 helpful votes 12 helpful votes
“Friendly Staff”
3 of 5 stars Reviewed August 11, 2014

Spent one night here on business trip to MS Coast. Entire staff was very friendly and accomadating. Room exceptionally clean with a view of the beach across the street. Bathroom a little small. Area still feeling the effects of Hurricane Katrina. Not much to do close by other than go to the Casinos. Would stay here again.

  • Stayed August 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Biloxi, responded to this review, August 27, 2014
Dear tunamate,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our staff.

However, we’re sorry we fell below your expectation regarding the bathroom size. We will look into this concern. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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89 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • Spanish first
  • Any
English first
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 23, 2014 via mobile

Very clean and nice place to stay, friendly staff. We enjoy ourselves and the stay but the beds sink in the middle and i couldn't sleep but it may because I'm ready to go home. The gym could have more equipment

Stayed July 2014, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Memphis
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed July 20, 2014

The website about this hotel is misleading. Kids do not eat free. There is no continental breakfast. There is free coffee ad slow breakfast service. The location of this hotel is nice. It is located directly across from the Biloxi public beach. I would call ahead to double check the amenities. We struggled with hot water, closed pool, and reduced and removed cable channels. They did give a small refund, but it would have been nice to know that there was no pool. When kids are involved, the lack of pool can be a real downer. The rooms were clean and spacious.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Biloxi, responded to this review, August 4, 2014
Dear KGarey,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the common areas of the hotel prevented you from fully enjoying your time at the hotel. We are confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we look forward to serving you in the future.

Sincerely,

Ben J
Case Manager
IHGCare
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Clarksville, Ohio
Contributor
14 reviews 14 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed July 12, 2014

Staff was friendly. The view was great from our room looking out to sea. However, we were told that our room was a suite with two queen beds and a pull out couch but the pull out couch was not there. The room was in need of updating. The pool was nice. The proximity to the beach was great!

Room Tip: Ask for a room with an ocean view.
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  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Biloxi, responded to this review, July 28, 2014
Dear Nicole G,

Thank you for taking the time to review our property. It's great to hear that you liked our friendly staff, hotel location and features. We are committed to providing our guests with the highest quality services and facilities. I am sorry that there's no pull out sofa in your room. Please accept our sincere apologies for any inconvenience it may have caused you. We take all reviews very seriously and your feedback will help us improve for your next visit.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Lera P
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Wales, Florida
Senior Contributor
26 reviews 26 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 7, 2014

Sad to say I was disappointed and hated having to write this review... Both the swimming pool and the fitness room were closed for repairs. This was not advertised when I booked. HI could have disclosed this or shot off an email regarding this if they were unaware at the time of booking. We had a great view of the beach in this nicely oversized room with comfy beds but alas this is Florida and when we went to swim there was an overabundance of dead fish along the shoreline (not HI’s fault but nasty). Brings me full circle to the pool which was drained due to renovations during the hottest time of the year. Whoever was in charge of the renovations did not plan very well, however I understand it’s better than inconveniencing patrons during winter at high tourist season. A mere alert of the situation would have been satisfactory. The toilet was not seated and rocked. Shower head had two settings, spray completely around me or power wash pulse. The window Air Conditioner was propped up with two 2x4’s and rattled all night. We had booked the room for four and we had to request extra towels as it was only stocked for three persons. The Ceiling above the bed had black spots on it and needed to be painted. They only had one luggage cart, a hotel should have 3-4 at any given time in case a selfish patron hoards the only one for themselves. When I booked I was told there was a restaurant on the grounds and one coupon for two persons for breakfast would be issued and additional ones could be purchased. The front desk who seemed very congenial did not recognize me as a Platinum Rewards Member seemed clueless.

Room Tip: 301 has great view of the beach ...
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  • Stayed June 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Public Relations Manager at Holiday Inn Biloxi, responded to this review, July 25, 2014
Dear Elizabeth1022013,

Thank you for taking the time review our hotel and for being an IHG Rewards Club Platinum member. I am very delighted that you liked the beach view from your room and found our beds comfortable.

It is regrettable that you were not able to enjoy our pool and fitness facilities during your recent stay. Please accept our sincere apologies for any inconvenience you may have experienced particularly with the toilet, ceiling and air conditioning system. Your feedback is highly appreciated and will be used to consider improvements on our end.

I hope that you give us another chance to provide you with a more satisfying stay in the future.

Sincerely,

Faith R
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
De Queen, Arkansas
Senior Contributor
33 reviews 33 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 7, 2014

Enjoyed our stay. Great location with the beach across the street! Great price for location! Nice clean rooms with an awesome working AC! Staff very friendly! Breakfast was yummy and our waitress did a wonderful job! I would recommend to friends. We will stay again if in the area.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brookhaven, Mississippi
Senior Contributor
34 reviews 34 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 28, 2014

Just returned from an overnight stay at the Holiday Inn Biloxi with a group of 19 for a conference. Check in went smoothly, even with us paying for our rooms separately, except for one rude employee, who was not only rude to some of our group, but also to the nice man working. Very unprofessional. The room was clean, but only had two towels for a room for four people. Of course we were able to obtain one, but it was a bit inconvenient to have to go to the front desk. I would think four towels would be standard in a room with two queen beds. The major problem we had was breakfast. The hotel was booked solid. Breakfast opened at 6 a.m. No buffet or continental breakfast. It was a sit down restaurant. The problem was that there was only one server and one cook on duty, and we were told that it was like that every day. We ordered at about 620, and by 7 still did not have our breakfast. I do not fault the nice waitress or the unseen cook, but management. They need to hire some help or not offer breakfast at all. I don't know if we would stay here again, mainly because our group wanted breakfast, and most were unable to get it because we had to leave.

  • Stayed June 2014, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Biloxi

Address: 1686 Beach Blvd, Biloxi, MS 39531
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Biloxi 3*
Number of rooms: 99
Official Description (provided by the hotel):
The Holiday Inn Hotel Biloxi is located in the center of over 9 casinos. Experience Holiday Inn Biloxi, conveniently located minutes away from Beau Rivage Casino, the Coliseum, and downtown Biloxi. Explore our city, discover all that Biloxi has to offer. Stay a night with us at Holiday Inn Biloxi! We look forward to serving you! ... more   less 
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Also Known As:
Holiday Inn Biloxi Hotel Biloxi
Biloxi Holiday Inn

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