Let me start with saying that the hotel was a great value. I loved the full-sized kitchen appliances and it is adequately stocked with dishes and cooking pans for a small family. On the other hand, there were strange discrepancies for a hotel that advertises itself as "ultra luxury" with "personalized service beyond your expectations" and "unparalleled commitment to service". For starters, it seemed strange that there were not soap dishes on the bathroom sinks, or cups. Very minor, but wet soap leaves a mess. They do not have a hand towel racks in the bathrooms, and in the half bath one can only toss it behind the faucet. Our bed skirt had several long rips and the shower curtain was missing a shower hook. I reported both, but these items were not fixed. The hair dryer smoked when used on low speed. I told the maid, and she said she would notify maintenance. It wasn't fixed the next morning so I went to the front desk and they had someone replace it very quickly. The latches on both bathroom doors didn't work, and the master bath door wouldn't stay closed. I did not report either of these problems, since it seemed that I was already making daily calls to correct other items. The kitchen did not have pot holders, nylon scrubber, or dish cloths and towels. I had to ask for the dish towels at the front desk, and then they failed to replace the dirty ones they removed several times and I had to request them. The maids also forgot a bath mat one day, and I had to call to request for clean towels another day. I asked for the sheets on the pull-out to be replaced, and we were provided two fitted sheets. We had rips in the master bedroom sheets, and they didn't fit the mattress so the corner was always slipping off during the night. We weren't provided the password for internet upon check-in and didn't see it in the guest book in the room. Once we received it, the wireless worked well and they also had an internet plug in. I did have to crawl under the desk to plug in the computer, another strange feature for a "luxery" hotel. When we tried calling the front desk or the room service manager, we had to call multiple times, let the phone ring over and over, left messages, and it took a while to reach someone both times we called. The price of breakfast listed on the comment card on the room and the price on the hotel elevator is different. It's only available for two hours, but we ate breakfast in our rooms each morning anyway. I took a long bath following a morning run, and loved the over-sized tub which was perfect for relaxing. As in the rest of my stay there is a "but"- there was mold- another lack of "attention to detail" by the staff. I searched the website and guest book for information about a gym, but didn't see one advertised. On our last day, I discovered they had two treadmills in a narrow room on the third floor. I should have asked the front desk, but expected the information to be listed on the elevator with their other amenities or online. The furniture is heavily marred, but serviceable. We had a wine cooler that seems like a nice extra (which we didn't use) but I would prefer a small breakfast table or counter to eat at. If you bring a family, the only place to sit and eat is on the sofa chair or on the couch at the living room table. This seems like a mess destined to happen if you have younger kids (and even a potential mess for adults trying to eat.) The small washer in the hall was adequate although it would have been nice to have a detergent dispenser. The small dryer took several hours to dry our clothes, and I had a small load. I will say that we had one maid, Vinette, who was cheerful, and she took care of all the small details in our room. The small table and two chairs on the balcony were appreciated and we had some wind protection while also having a good view of the beach. I don't know why, but the first part of the week we had a large dumpster directly under our window which was full and with the right wind, had a distinct smell. It seems they could have placed it on the opposite side of the parking lot away from the rooms, and the ocean side view. Overall, three of us on a working vacation/spring break had a good stay for the price we paid. If the management wants to live up to the advertisements, they need to step up their game.
- Official Description (provided by the hotel):
- Welcome to Biloxi, Mississippi's only beachfront hotel located directly on the sandy shores of the Gulf Coast. Close to Casino Row and popular Biloxi attractions, South Beach Biloxi Hotel & Suites is a one of a kind ultra luxury all-suite hotel. Expect the best in guest suite amenities, the best in scenic views, and personalized service beyond your imagination. ... more less
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- Also Known As:
- South Beach Biloxi Hotel Biloxi
- South Beach Biloxi Hotel And Suites