Arriving at the hotel was surprising the outside did not seem appealing, but upon entering it appeared to be well kept. It was in a great location along the beach and rooms were to our liking. There was a bit of confusion on the first day of check-in as if the hotel had overbooked, so our rooms were not available and therefore we had to spend the night in a alternative room which was smaller and it had only one shower for the 2-bedroom suite king/bunkbed which was in the Master bedroom. We were glad that the next day our room became available which is what we had reserved in the beginning a 2-bedroom suite with king/queen setup. The General manager however did not want to accomodate us initially for the inconvenience which I didn't feel was good service, but he broke down and gave us a small discount. For that I say which how you complete the reservation for your guest. This room was a lot better the views were excellent and the rooms were nice, room service was mediocre because they didn't make up the beds at each night, only cleaned the bathrooms. The living room furniture particularly the sofa sleeper is in badly need of replacement other than that the room was nice and spacious. I loved being able to go down to the beach from the hotel, but for the rates the common area for breakfast and the pool areas could have been a lot nicer with the appropriate decor for a better appeal. The highlight of our visit I must say was the hotel front clerk Brittany, she does an excellent job even when we wolfed at her about the accomodations I appreciated her efforts and level head in handling us (guest). Keep up the good work Brittany.