- nice room
- room was clean
- staff apart from the front desk was very friendly
- good location
- no guarantee you’ll receive the room you booked and no reduction in price if you don’t
- bad customer service – both at front desk and after the stay
We’ve passed this hotel a few times before but this was our first time staying here. I booked it a couple of weeks before our stay as a Mother’s Day present for my mom. I called the hotel and requested a 2 bedroom with the wrap around balcony facing the water. I confirmed one more time before hanging up that it was indeed a wrap around balcony facing the water. When we checked in and went up to the room it had a regular balcony facing a souvenir store and just a partial view of the water. I went back down to the front desk and she told me I could have the room I wanted but it would cost another $80/night on top of the $250/night I was already paying. No explanation, no concern. Basically just take it or leave it. I would have left at this point if it wasn’t for my mom. It was a Sunday night so there were plenty of vacancies at other hotels.
Once I returned home I sent an email to the hotel and a follow up to General Manager and told them about our stay, the good and the bad. I asked them if I did stay here again how could I be guaranteed the room I booked. No reply after 2 weeks. I was considering booking another room here, but at this point I would not stay here again.
- Also Known As:
- South Beach Biloxi Hotel And Suites
- South Beach Biloxi Hotel Biloxi
- South Beach Biloxi Hotel
- Official Description (provided by the hotel):
- One of a kind ultra luxury hotel close to Casino Row and popular Biloxi attractions.Welcome to Biloxi, Mississippi’s only beachfront hotel located on the sandy shores of the Gulf Coast. Close to Casino Row and popular Biloxi attractions, South Beach Biloxi Hotel & Suites is a one of a kind ultra luxury all-suite hotel. Expect the best in guest suite amenities, the best in scenic views, and personalized service beyond your imagination. ... more less
- Reservation Options:
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