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“Could be a great hotel” 3 of 5 stars
Review of South Beach Biloxi Hotel & Suites

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South Beach Biloxi Hotel & Suites
3.5 of 5 Hotel   |   1735 Beach Blvd., Biloxi, MS 39531   |  
Hotel website
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Hotel amenities
Special Rate
25% Off 2nd Night
Ranked #6 of 44 hotels in Biloxi
Metairie, Louisiana
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Could be a great hotel”
3 of 5 stars Reviewed May 27, 2013

Good:
- nice room
- room was clean
- staff apart from the front desk was very friendly
- good location

Bad:
- no guarantee you’ll receive the room you booked and no reduction in price if you don’t
- bad customer service – both at front desk and after the stay

We’ve passed this hotel a few times before but this was our first time staying here. I booked it a couple of weeks before our stay as a Mother’s Day present for my mom. I called the hotel and requested a 2 bedroom with the wrap around balcony facing the water. I confirmed one more time before hanging up that it was indeed a wrap around balcony facing the water. When we checked in and went up to the room it had a regular balcony facing a souvenir store and just a partial view of the water. I went back down to the front desk and she told me I could have the room I wanted but it would cost another $80/night on top of the $250/night I was already paying. No explanation, no concern. Basically just take it or leave it. I would have left at this point if it wasn’t for my mom. It was a Sunday night so there were plenty of vacancies at other hotels.

Once I returned home I sent an email to the hotel and a follow up to General Manager and told them about our stay, the good and the bad. I asked them if I did stay here again how could I be guaranteed the room I booked. No reply after 2 weeks. I was considering booking another room here, but at this point I would not stay here again.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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417 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (109)
Date | Rating
  • English first
  • German first
  • Any
English first
New Orleans, Louisiana
Top Contributor
143 reviews 143 reviews
55 hotel reviews
Reviews in 72 cities Reviews in 72 cities
46 helpful votes 46 helpful votes
4 of 5 stars Reviewed May 20, 2013

This is a very nice facility, right on the beach. Our 1-bedroom Deluxe Suite was large and well furnished. The furniture was comfortable and the appliances, fixtures, and furniture were stylish and contemporary. Judging from the floor plan, all rooms, other than the smallest ones on the highway end, have a view of the beach. I would certainly consider staying there again if we returned to the Gulf Coast.

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tupelo, Mississippi
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed May 13, 2013

I stayed at the South Beach Hotel for two nights. I liked the location of the hotel, which is located directly on the beach. The room was decent size with a couch, fridge and other amenities. My room faced the opposite of the beach so my view was of the road and an empty lot across the way. The balcony is fairly large but not very wide. The bathroom is large and the bedding was comfortable. I think the best part of this hotel is the floor plan that allows really nice views of the water and beach. The lady working at breakfast ( free) was extremely nice and helpful. I used the fitness room and it was a bit small. There are two seafood restaurants within walking distance and a waffle house close by. The most confusing part of our stay was the fact that you had to check in on the third floor. It must be do to a city code or something because almost all of the businesses on the beach side were raised off the ground. I would stay here again but request a room on the gulf side. I will agree with previous reviews that the glasses in the cabinets were dirty and I had to wash out our coffee pot due to it being dusty. It seems as if it isn't cleaned if it hasn't been used and it becomes dirty/dusty. I did notice stains in some of the hallways but not bad enough to make a difference.

  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, June 16, 2013
Thank you for taking time to post a response in regards to your stay with us. We are always pleased to hear that our guests have enjoyed their stay with us. We are looking currently looking at options to replace hall carpet, hopefully this will be completed soon. Again, thank you for your review and we hope to see you back at South Beach Biloxi Hotel & Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neenah
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 10, 2013

I have never had such bad service EVER!!! I am planning a wedding and wanted to get married at this hotel because it is right on the beach. I have had many phone calls with only one return call. The last thing that was said to me was that she was on her way into a meeting (why even answer the phone and I'm sure they would understand if you were late because of a customer!) but would email me the information I had requested (on several voicemails) before she left for the day. That was a month ago yesterday. Trying to contact the GM has proven to be just as hard. They obviously don't want any business.

Stayed May 2013, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

We had a excellent time at South Beach Biloxi Hotel. Any problems we had (such as a few dishes being dirty in the cabinet), were quickly fixed by the staff. The room we stayed in was huge and had an amazing view of the beach. The beds were comfortable and the bathroom luxurious. All of the staff was incredibly friendly. The bar food was great, and the bartender provided excellent service. The breakfast was also nice. The staff went out of their way to make sure we enjoyed ourselves. The pool is also nice. The beach access is perfect. Overall a great value for the price and we will be returning for sure!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, June 16, 2013
Wow! We are pleased to see that you enjoyed your visit with us. It is always great to hear that our guests enjoyed their stay and that our staff was able to assist in making your stay a great one. We look forward to seeing you again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Louisiana
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2013

The check in process and lobby give the indication that this is a below par hotel. Crowded, small, slow service. However! The rooms are awesome. Huge, comfortable, amazing views with large balconies overlooking the water. (Would suggest not getting a room on the side of the building because of highway noise, but even then, you will have a water view.) I suppose it makes sense to not spend money on lavish lobbies and put the money into the rooms. Would definitely stay here again, and the access to the beach is great for kids. No highway to walk across! The Biloxi beach looks better than it has ever looked, in my opinion. Did not eat at the restaurant, because nearby restaurants within walking distance looked more attractive.

Room Tip: beach side
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, June 16, 2013
Thank you for your post about your visit at South Beach Biloxi Hotel & Suites. We are pleased to hear that you enjoyed your stay and your room while staying with us. We hope to see you back at South Beach Biloxi Hotel & Suites in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hattiesburg, Mississippi
2 reviews
2 of 5 stars Reviewed May 5, 2013

This hotel is dirty. Carpet in the halls are filthy!!! Couch was very dirty. Coffee pot had not been cleaned from previous guest. Bed sheets were stained. Towels were old and stubbly. Bathroom door would not close. Everything was dusty! I agree with previous comments that the hotel has great potential. It is in a great location but services are mediocre at best. Website made it sound and look like a luxury hotel. It is not!!!!!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, June 16, 2013
Thank you for taking the time to post your review. It is through our guest's feedback that we are able to identify and address areas that are below expectations. I sincerely apologize for not meeting your expectations during your visit. Management is taking steps to correct these areas. Again, thank you for your review. We do hope to see you at South Beach Biloxi Hotel & Suites again in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about South Beach Biloxi Hotel & Suites

Address: 1735 Beach Blvd., Biloxi, MS 39531
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Biloxi
#5 Romantic Hotel in Biloxi
#6 Business Hotel in Biloxi
#10 Family Hotel in Biloxi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — South Beach Biloxi Hotel & Suites 3.5*
Official Description (provided by the hotel):
Welcome to Biloxi, Mississippi's only beachfront hotel located directly on the sandy shores of the Gulf Coast. Close to Casino Row and popular Biloxi attractions, South Beach Biloxi Hotel & Suites is a one of a kind ultra luxury all-suite hotel. Expect the best in guest suite amenities, the best in scenic views, and personalized service beyond your imagination. ... more   less 
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Also Known As:
South Beach Biloxi Hotel Biloxi
South Beach Biloxi Hotel And Suites

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