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“what a crock!!” 1 of 5 stars
Review of South Beach Biloxi Hotel & Suites

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South Beach Biloxi Hotel & Suites
3.5 of 5 Hotel   |   1735 Beach Blvd., Biloxi, MS 39531   |  
Hotel website
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Hotel amenities
Ranked #6 of 44 hotels in Biloxi
Neenah
2 reviews
Reviews in 2 cities Reviews in 2 cities
“what a crock!!”
1 of 5 stars Reviewed May 10, 2013

I have never had such bad service EVER!!! I am planning a wedding and wanted to get married at this hotel because it is right on the beach. I have had many phone calls with only one return call. The last thing that was said to me was that she was on her way into a meeting (why even answer the phone and I'm sure they would understand if you were late because of a customer!) but would email me the information I had requested (on several voicemails) before she left for the day. That was a month ago yesterday. Trying to contact the GM has proven to be just as hard. They obviously don't want any business.

Stayed May 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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361 people have reviewed this hotel

Traveler rating
    220
    84
    26
    16
    15
See reviews for
108
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (92)
Date | Rating
  • English first
  • German first
  • Any
English first
Nashville, Tennessee
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 9, 2013

We had a excellent time at South Beach Biloxi Hotel. Any problems we had (such as a few dishes being dirty in the cabinet), were quickly fixed by the staff. The room we stayed in was huge and had an amazing view of the beach. The beds were comfortable and the bathroom luxurious. All of the staff was incredibly friendly. The bar food was great, and the bartender provided excellent service. The breakfast was also nice. The staff went out of their way to make sure we enjoyed ourselves. The pool is also nice. The beach access is perfect. Overall a great value for the price and we will be returning for sure!

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, June 16, 2013
Wow! We are pleased to see that you enjoyed your visit with us. It is always great to hear that our guests enjoyed their stay and that our staff was able to assist in making your stay a great one. We look forward to seeing you again!
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Louisiana
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 7, 2013

The check in process and lobby give the indication that this is a below par hotel. Crowded, small, slow service. However! The rooms are awesome. Huge, comfortable, amazing views with large balconies overlooking the water. (Would suggest not getting a room on the side of the building because of highway noise, but even then, you will have a water view.) I suppose it makes sense to not spend money on lavish lobbies and put the money into the rooms. Would definitely stay here again, and the access to the beach is great for kids. No highway to walk across! The Biloxi beach looks better than it has ever looked, in my opinion. Did not eat at the restaurant, because nearby restaurants within walking distance looked more attractive.

Room Tip: beach side
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, June 16, 2013
Thank you for your post about your visit at South Beach Biloxi Hotel & Suites. We are pleased to hear that you enjoyed your stay and your room while staying with us. We hope to see you back at South Beach Biloxi Hotel & Suites in the future.
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Hattiesburg, Mississippi
2 reviews
2 of 5 stars Reviewed May 5, 2013

This hotel is dirty. Carpet in the halls are filthy!!! Couch was very dirty. Coffee pot had not been cleaned from previous guest. Bed sheets were stained. Towels were old and stubbly. Bathroom door would not close. Everything was dusty! I agree with previous comments that the hotel has great potential. It is in a great location but services are mediocre at best. Website made it sound and look like a luxury hotel. It is not!!!!!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, June 16, 2013
Thank you for taking the time to post your review. It is through our guest's feedback that we are able to identify and address areas that are below expectations. I sincerely apologize for not meeting your expectations during your visit. Management is taking steps to correct these areas. Again, thank you for your review. We do hope to see you at South Beach Biloxi Hotel & Suites again in the future.
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1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed May 4, 2013

First off this should not qualify as a four star hotel. The hotel was just under AVERAGE..Next we requested more bath towels for our room. The security guard brought smelly dish towel. Then when we told him that this was unacceptable he returned with another dish towel stating that the hotel didn't have any more clean laundry. He stated that this is what we use at our hotel. Which was not true because we had other members in our party and their room was stocked with clean white towels. Also the room was not that clean. PLEASE DO NOT WASTE YOUR MONEY HERE. This was a big mistake staying here based on what I saw on the Internet.

  • Stayed May 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, May 23, 2013
Thank you for taking the time to post this review. It is through our guest's feedback that we are able to correct areas that are below our guest's expectations. I sincerely aplogize for any inconvenience you experienced during your stay with us. We have addressed the linen issue to preven this type of situation from occuring in the future. Again, we apologize for not meeting your expectations. We hope you will give us an opportunity to exceed your expectations on a future visit.
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Wilmington, Delaware
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed May 1, 2013

I stayed here for one night, on April 15th. This hotel was awesome. The employees were great. The hotel was very nice. The room was gorgeous. This hotel had the nicest room I've ever stayed in. We had a corner room and we had a view of the ocean and the road. The balcony extended around the corner. The windows were floor to ceiling. I loved this hotel. I can't wait to come back to Biloxi and stay in South Beach Biloxi Hotel & Suites.

Room Tip: We had a corner room and it was great. Our room was huge.
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, May 23, 2013
Thank you for taking the time to post this great review. We are pleased to know that you enjoyed your stay with us and will be returning in the future. It is great to hear that our staff was part of what made your stay enjoyable. We look forward to looking seeing you back with us at South Beach Biloxi Hotel & Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buena Vista, Colorado
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 25, 2013

We loved our stay here. It was so great. the staff was really friendly. The room was amazing. Everything was so great. We had a side view of the beach and loved sitting on our private balcony. The bed was amazing. it was so comfortable and we slept so well. The bathrooms were really nice too. The tub could have been bigger but this room so much better then we could have though for the deal we got. The room was a suite. It had an amazing bed, chair, couch, mini frig, microwave and flat screen tv. I am not sure about the other rooms but the suite was great.
I loved being so close to the beach. Just walking out the bottom floor right to the beach. We also liked having the inside parking at the resort.
The breakfast was really nice. I liked the little bar they had too. It was nice to set outside on the deck with all of the chairs. I loved getting to stay here with my husband and it being his first time at the beach. great stay

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, May 23, 2013
Wow! Congratulations! Thank you for letting us know about your stay with us. We are excited to know that we were able to help make your stay for your honeymoon a great one! We hope to see you back for your first anniversary.
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Additional Information about South Beach Biloxi Hotel & Suites

Also Known As:
South Beach Biloxi Hotel And Suites
South Beach Biloxi Hotel Biloxi
South Beach Biloxi Hotel
Address: 1735 Beach Blvd., Biloxi, MS 39531
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Biloxi
#4 On the Beach Hotel in Biloxi
#4 Business Hotel in Biloxi
#7 Family Hotel in Biloxi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — South Beach Biloxi Hotel & Suites 3.5*
Official Description (provided by the hotel):
Welcome to Biloxi, Mississippi's only beachfront hotel located directly on the sandy shores of the Gulf Coast. Close to Casino Row and popular Biloxi attractions, South Beach Biloxi Hotel & Suites is a one of a kind ultra luxury all-suite hotel. Expect the best in guest suite amenities, the best in scenic views, and personalized service beyond your imagination. ... more   less 
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