I have never had such bad service EVER!!! I am planning a wedding and wanted to get married at this hotel because it is right on the beach. I have had many phone calls with only one return call. The last thing that was said to me was that she was on her way into a meeting (why even answer the phone and I'm sure they would understand if you were late because of a customer!) but would email me the information I had requested (on several voicemails) before she left for the day. That was a month ago yesterday. Trying to contact the GM has proven to be just as hard. They obviously don't want any business.