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“So much Potential!” 3 of 5 stars
Review of South Beach Biloxi Hotel & Suites

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South Beach Biloxi Hotel & Suites
3.5 of 5 Hotel   |   1735 Beach Blvd., Biloxi, MS 39531   |  
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Hotel amenities
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3rd night 50% off
Ranked #6 of 45 Hotels in Biloxi
Dickinson, North Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“So much Potential!”
3 of 5 stars Reviewed March 6, 2013

I had HIGH expectations of this hotel when I booked it online. The pictures looked amazing. It is a nice hotel, however, housekeeping ruined this stay for me!
We stayed there for four nights.
The rooms are huge and I love the "beachy" colors and decor. The room had a washer/dryer ( perfect for clothes from the beach), a full size stove, fridge, microwave, dishes even a blender and a toaster. Very nice!
My only complaint is regarding food and housekeeping and that is what is keeping me from giving it more stars.
The first day we were there we went down to breakfast, the selection was slim and what was there tasted so horrible we never went back. Even though it was free it was not worth the elevator ride down to eat it!
Some people we were with ate lunch there and said the same thing "just awful".
We were also dissapointed with the bar... we wanted to go and have a drink but it was closed, we asked the front desk what the hours were and she said " it depends on if anyone is there"????? what???? Well, we "tried" to "be there", but you were closed!
Back to the rooms...... I am pretty picky and the first thing I do is inspect the room. I pulled back the comforter and there was some hard black stuff on our sheet. We called the front desk and housekeeping came up immediatley. She said they send their sheets out to be cleaned and she thought it was something in the roller they use.... okay, but when the housekeepers put it on did they not notice that????
There was also a hair on the sink ( yuk!), the wash cloths were so dingy they looked dirty and I didn't use them. It was a crap shoot each day on what you would get for towels.... some days you would get two, some days three... some days you would get a bath mat, some days not, some days we would get one hand towel, some days two... you get the picture.... The entire time we were there they didn't clean the floors.
I really think management needs to inspect rooms and look at them from a visitors point of view.
The people we were with didn't even have a comforter on their bed, just one sheet and one THIN blanket.
The front desk girls were very, very nice
If they could get the housekeeping/food/bar issues worked out this would a great hotel but next time we will stay somewhere else.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, March 9, 2013
Thank you for your feedback and I do sincerely apologize for any inconvenience you experienced during your stay with us. We have recently made a few changes to the items provided for breakfast and in the Level 3 Café. We will be making additional changes to our menu in the near future.
The Level 3 Bar does have set hours of operation as posted in our elevators and lobby. The Level 3 Café and Bar hours do however change seasonally. At this time we are closed on Monday and Tuesday. We are open 12pm-8pm on Sunday, Wednesday and Thursday and 12pm-9pm on Friday and Saturday. We do however stay open later if we have guests at the bar or in the café at the time we are scheduled to close. I apologize that the associate you were speaking with didn’t communicate clearer on the hours of operation.
I have met with our housekeeping management team in regards to the issues you experienced in your room. This is not the level of service we expect our guests to receive and we are addressing the issues to prevent this from happening again in the future.
Again, I sincerely apologize that we did not meet your expectations during your stay with us. It is through your feedback however that we are able to address and correct any areas of concern. Thank you for your review on South Beach Biloxi Hotel & Suites.
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445 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (121)
Date | Rating
  • English first
  • German first
  • Any
English first
Birmingham, Alabama
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 4, 2013

We stayed the weekend of March 1- March 3rd. We couldn't have asked for better service or a better room. This was well worth the rate (and would have actually paid more). We will be back to the Mississippi Gulf Coast and we will be staying here again.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, March 9, 2013
Thank you for taking the time to write this review! We always enjoy hearing from our guests about a great stay. We especially enjoy hearing that our guests will be staying with us again when visiting the Gulf Coast. We look forward to welcoming you back with us at South Beach Biloxi Hotel & Suites!
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Centerville, Minnesota, United States
1 review
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed March 2, 2013

We stayed at South Beach for a week in a one-bedroom deluxe. The room was absolutely wonderful - everything we could've hoped for and more. The staff, especially Wanda & Nancy were so helpful and kind. Sleeping was great on the king-size pillow top bed, wanted to take it home. This is a great place to stay - right on the beach. Spend a few extra bucks and get a room with the separate bedroom, you'll love it!!!

Room Tip: Get a room as close to the beach side as you can - we had no street noise in our one-bedroom deluxe...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, April 24, 2013
Thank you so much for the wonderful review. We are always excited to hear that we were able to meet or exceed our guest's expectations and that members of our staff were able to assist with this experience. Again, thank you for your review and we look forward to seeing back at South Beach Biloxi Hotel & Suites.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed February 26, 2013

Drove in from New Orleans for Lynyrd Skynyrd concert (cancelled - booooo!) and only stayed one night, but I was very impressed with the room. Originally this hotel was supposed to be condos, so they're sized like condos. We had a nicely furnished large one bedroom (normally that would be the size of the whole hotel room) with a nice size living area, kitchen, and a full and a half bath! Glass sliding doors to a small balcony gave us a really nice view of the water and the sunset (it was listed as partial water view but it didn't feel that way at all). Very nice staff. I do agree that the lobby is nothing special at all. We didn't have a chance to visit the cafe/bar so can't comment on that. Only negative was lack of unlimited hot water for baths. This hotel is on the beach side of the highway, which many of the hotels in that area are not. Would definitely stay there again.

Room Tip: Don't be afraid of "partial water view" rooms, as there is nothing blocking your view...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, April 24, 2013
Thank you for this wonderful review. It is always great to hear when our guests have enjoyed their visit with us. Hopefully, you will have an opportunity to visit the Level 3 Cafe & Bar and enjoy the wonderful view from our outside terrace during your next visit. We hope to see you back soon at South Beach Biloxi Hotel & Suites.
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Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 23, 2013

Passing through Biloxi, we decided to give this boutique-ish hotel a shot. It was affordable and situated right on a beautiful part of the beach. Although the lobby is a little underwhelming, I would give the rooms, amenities, service and location a whopping 5 stars. We were actually trying to figure out a reason to stay an extra day just to hang out at this hotel. Our suite was so beautiful and the view so breathtaking that we didn't want to leave. Very large bathtub for relaxing was a major plus seeing as we were road weary. If you are looking for something different than a large chain, give South Beach Biloxi a shot. You will not be disappointed.

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, April 24, 2013
Thank you for taking the time to write this great review. We really enjoy hearing about our guest's experience with us. We are excited to hear that you enjoyed your stay with us and wish you could have found a reason to stay that extra night! Hopefully you will have an opportunity to stay with us for a longer visit in the future.
Again, thank you for this great review!
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1 review
5 of 5 stars Reviewed February 21, 2013

My husband and I chose your hotel based on what we were able to research on line for our honeymoon Feb. 2012. When we were thinking about where we would celebrate our 1 year anniversary we new we had to reserve another suite at South Beach. The young lady at the front desk was full of energy and made us feel like family the 1st year. When we showed up February 2013 and she remembered us and wished us a happy anniversary. We both new we would never reserve a room anywhere else when in the area. Many businesses do not realize how important customer service is, but your hotel and Dianna definitely get it! She is a breath of fresh air. Sincerely customers for life, Mr. & Mrs. Vincent

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, April 24, 2013
Wow! This is such a great review! Thank you for taking the time to share your review with us about your experience at South Beach Biloxi Hotel & Suites. We are extremely excited to hear that you chose us for your honeymoon and again for your first anniversary! We will make sure to let Dianna know that her outstanding guest service did not go unrecognized. Again, thank you for your review and we hope to see you back for your second anniversary!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Senior Contributor
33 reviews 33 reviews
16 hotel reviews
Reviews in 24 cities Reviews in 24 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed February 20, 2013

I don't even know where to start. I was early. By about 2-1/2 hours. The front desk staff said they would do their best to get my room ready as soon as possible. They directed me to the bar, which overlooked the beach..AMAZING VIEWS. Got some work done, had a few drinks. They came to tell me my room was ready a little after 3. They had upgraded me. Let me say this: The front desk staff is second to none. They care about their customers. The room? AMAZING! Gulf view. Washer/Dryer on site. Full Kitchen MASTER BEDROOM. I would never ever stay anywhere else. I highly recommend this place to everyone. Absolutely fantastic.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SBBiloxiFOM, Manager at South Beach Biloxi Hotel & Suites, responded to this review, April 24, 2013
Thank you for sharing this great review. We are always excited to hear that our guests have enjoyed their stay and that our staff was able to assist in that experience. Again, thank you so much for this awesome review and we look forward to seeing you again during future stays on the Mississippi Gulf Coast.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about South Beach Biloxi Hotel & Suites

Address: 1735 Beach Blvd., Biloxi, MS 39531
Phone Number:
Location: United States > Mississippi > Biloxi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Biloxi
#5 Romantic Hotel in Biloxi
#7 Business Hotel in Biloxi
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — South Beach Biloxi Hotel & Suites 3.5*
Official Description (provided by the hotel):
Welcome to Biloxi, Mississippi's only beachfront hotel located directly on the sandy shores of the Gulf Coast. Close to Casino Row and popular Biloxi attractions, South Beach Biloxi Hotel & Suites is a one of a kind ultra luxury all-suite hotel. Expect the best in guest suite amenities, the best in scenic views, and personalized service beyond your imagination. ... more   less 
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Also Known As:
South Beach Biloxi Hotel Biloxi
South Beach Biloxi Hotel And Suites

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