South Beach's staff and management are not prepared to handle weddings professionally. There were so many changes that were made to my contract. Prices changed back and forth and I went through 3 coordinators from the date that I signed the contract to my wedding date. They were completely unforgiving and nothing about planning my wedding with them was nice. I felt as if I was a burden when I would question them on the changes and surprise fees. They responded as if they were doing a charity wedding for me when in fact, they got away with thousands of dollars of our money for very little service. I was continuously stressed while planning my wedding at South Beach. My complaints to upper management were answered but not satisfactorily. The hotel staff on the other hand were very friendly on the wedding day. It was a nice hotel but I would not recommend an enemy to do business with the wedding/sales management.

I was so glad the local casino rooms were sold out, that's how we found this little gem. We did however miss out on the stale, moldy, cigarette smelling casino rooms! HA! This seems like it was an older hotel from the outside, but inside it was new and modern! Our room (which was $300 cheaper than the only avail. Hard Rock room down the street) was packed with amenities. Half bath at entryway, washer/dryer, living room, kitchen with full sized range/fridge and dishwasher, master bedroom was decorated in a modern style, sheets were a little scratchy, but that is the only thing bad I have to say :-). Master bath had a large soaking tub/shower combo. Nice view from the balcony. Staff was friendly/helpful. The bar looked fun (open to beach view) but didn't get a chance to hang there. If you stay there, take the 10min drive to Tips and Toes for a fantastic pedicure in Ocean Springs (is on the same street as hotel just as you cross long bay bridge, wil be on right) as recommended by hotel clerk.

Visited again last week. We were very impressed the first time we visited earlier this year. Don't know what happened. We stayed in the family room again. As soon as we got into the room, we noticed the difference. The steps to the top bunk were broken and separated from the bunk. My kids could have fallen. The master bedroom's pillow cases were stained. Not sure about the comforter. Just took it off to make sure the sheets were clean. There were no hand soaps in either bathroom. The ice bucket was broken and would not have held any ice. All of this was reported to front desk. Fixed everything but the pillow cases. We checked out after two days and once we got home, we noticed we left a phone charger and a nintendo ds game. Called the front office. Someone would call me back. Called back the next day. Someone would call me back. Sent email. I have yet to receive call or email back. Needless to say, it will be the last time we go. This hotel is on the beach and they charge higher than most hotels not on the beach. We were willing to come back and pay the higher premium for the beach and the excellent customer service and clean rooms that we had earlier this year. Since that is not the case, we will not be back. We will be looking for other places to stay next time we take a weekend off from Baton Rouge. Unfortunate that such a good place went downhill so fast.

We stayed in one of the large suites with a balcony that overlooked the ocean. We enjoyed being able to walk from our hotel right onto the beach!

We had a super-spacious room. Large enough for a family. We enjoyed baking a pizza in the oven and using the microwave for popcorn.

We weren't sure if the room had been thoroughly cleaned. It looked fine great. However, there was a rag left on the kitchen table. Perhaps the maid had cleaned everything and somehow left her rag there.