To prospective Biloxi Beach Resort Rental Customers:
Exceptionally horrible experience with this company. The worst customer service I have ever had. We recently stayed at Oak Shores in Biloxi. We awoke our first night to half off our condo flooded with a quarter inch of water. I called and was told to "put a towel on it"????? Really a towel? Yea that's going to help? I then tried to explain to the lady how flooded our condo was and she said she would see what she could do. More like what my husband could do. My husband ended up having got go and get huge sand bags to block water as well as clean up the condo for her.
I asked how this was going to get fixed since it was suppose to rain all week and there was no way my husband was going to be cleaning up someone else's mess on our vacation. She said we would move us to another condo. Not only did the new condo have small tv, stains on the carpet but, to our dismay, the new condo was equipped with one queen bed and two twins. Highly inconvenient when traveling with two adult couples. My husband and I were forced to sleep on two twin beds. Upon finding out about moving to twin beds I asked to borrow the queen comforter so my husband and I could push our beds together and share a blanket, I was told "no problem."
I was also told I had to bring the old keys from the original condo all the way back to the check-in (which was a different location). Really you would like more of my day centered around your schedule??? I said there was no way I was bringing the key back, enough of our day was wasted cleaning up their water mess and moving all of our stuff to a new place.
A few days later I get a call that they want their blanket back... really???? Now you are taking my blanket? I was told she needed it back by 10 am the next day and I specifically said do not go into the condo while we are not there. I also told her we needed a broom. At noon the next day, I have to call and remind them they wanted their blanket, and she finally comes to get it (very professional 2+ hours late). My family and I leave and come back after dinner only to find a broom in our living room, thanks for coming in while we were gone!! Very very unprofessional.
If you want to stay with a company that is rude, unprofessional, and has the worst customer service I have ever experienced, I would stay here.
- Also Known As:
- Oak Shores By Biloxi Beach Hotel
- Oak Shores By Biloxi Beach Hotel Biloxi