My wife and I stayed at this hotel on a Sunday night. We checked in and the clerk was very professional and accommodating. He put us in a room with a giant whirlpool bathtub in the living area. While I guess this is nice for younger couples, we just wanted a normal shower. We assumed that the shower was in the bathroom and later found out that it was not so we did without our shower as we did not want to move to a different room. The alarm on the clock radio would not indicate auto so I had to call in for a wake up call, not a big deal. We had a sleepless night due to a high frequency noise every time the compressor ran on the mini refrigerator.
We brought this to the attention of the desk clerk on checking out and she did not offer anything other than she was sorry. We were both rather tired and I thought that she could have done something other that an apology. Things go wrong but it is how an organization deals with issues that put them above the rest.
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