The problem started when I arrived at the Ocean Club. It was around 6:30pm on a 10/19/2012 friday night when i arrived there only to find the place dark, (really dark) and the doors locked so i thought i was maybe at the wrong door so i walked around the building and found security who was sitting in her personal car watching tring to find my way. Security told me that the check in people was gone fo the day and she didnt have a key for me and she ask if i was sure i booked at the ocean club so i showed her my email on my phone so she call the manager. After speaking with the manager I was told that i was at the wrong spot and she didnt have a room for me and i should contact kayak.com and work it out with them.it was only after security spoked with and told her she saw my email reciept she decided to come back to hotel. it is now 8pm and im still outside in truck well she arrived gave me a key and left. when i got into the room i found that there were no sheet or blanket for my kids sleeping area so they were cold the first night. The next day we ask for blankets and towel and we were told she could not give towel after were complaining we were give towel that appear to come from someone personal home. One of the towel was blue one green one red one had desing in it and all of them were old and frail at a 4 star hotel. so i the travel site contacted me after failing to contact the managemet after countless attempts they refunded my full stay. I would not reccommend staying here however, if it was under new management i would consider because it really is a nice place.
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- Also Known As:
- Ocean Club At Biloxi Hotel Biloxi