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“Poor service.” 3 of 5 stars
Review of La Quinta Inn & Suites Biloxi

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La Quinta Inn & Suites Biloxi
2.5 of 5 Hotel   |   957 Cedar Lake Rd, Biloxi, MS 39532   |  
Hotel amenities
Ranked #14 of 46 Hotels in Biloxi
A TripAdvisor Member
“Poor service.”
3 of 5 stars Reviewed January 8, 2013

We were 5 persons, I asked in advance for additional bed and they did not provide it, I call the front desk and they said that they don't have any spare folded bed, therefore, 3 person had to share one bed and it was impossible to sleep.
The internet didn't work at all.
The breakfast was well served.

  • Stayed January 2013, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqbiloxi, General Manager at La Quinta Inn & Suites Biloxi, responded to this review, January 10, 2013
We would like to take this opportunity to apologize to you for any inconveniences you experienced with us during your stay. Your comments will be addressed immediately. We hope that you will give us another chance to show you this is not typical or normal operation for our hotel.
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177 reviews from our community

Traveler rating
    81
    52
    25
    14
    5
See reviews for
72
50
14
15
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • Any
English first
Austin, Texas
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
32 helpful votes 32 helpful votes
3 of 5 stars Reviewed January 5, 2013 via mobile

We stayed at this hotel because it was pet-friendly and on our route. It is difficult to find places that allow large dogs and don't charge you fees. For this, we were thankful.

The hotel is tucked behind Applebee's, so keep an eye out for the restaurant as a landmark when you arrive. We found our room to be clean and the staff were very friendly (they even recommended a great local place to eat). I liked that the rooms were quiet and our neighbors were quiet.

The breakfast the next morning, however was really bad. The person preparing it had watered down the waffle batter and it was difficult to cook. We ended up throwing most of ours away. The juice tasted strange and we didn't feel comfortable drinking it. I don't like coffee and their hot water was out. The hard-boiled eggs were fine, but the apples were mushy. We ended up grabbing a pre-packaged muffin and leaving. The staff was no where to be seen during this time.

If it weren't for the breakfast and the lack of staff presence that morning, I would have given this hotel a better rating.

  • Stayed December 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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lqbiloxi, General Manager at La Quinta Inn & Suites Biloxi, responded to this review, January 7, 2013
Thank you for your review. We are glad to know you enjoyed your quiet room. We apologize for your inconvenience during breakfast and are currently looking into alternatives. We hope to have you again soon.
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Fort Walton Beach, Florida
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 of 5 stars Reviewed January 5, 2013

We have stayed here many times, but the last three times, we have had major problems with the amount of noise!!! We are dog owners, and are always considerate of others, but have had major problems with other dogs barking and could even hear low growling from dogs next door as well as doors opening and closing and slamming throughout the night until 2-3 a.m. So, we got no sleep because the slamming of doors began again around 6 a.m. This has happened the last 3 times, so we will probably not stay here again. We could hear the people next door, arguing and loud TV....The AC/heater was VERY loud so we had to turn it off. The hotel was not full nor near full, but I guess they booked everyone in the same area, which created more noise with in and out of others..............a sleepless night in Biloxi, again!

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with La Quinta

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lqbiloxi, General Manager at La Quinta Inn & Suites Biloxi, responded to this review, January 22, 2013
We greatly apologize for your inconvience. We are constantly striving to make each and every guest as comfortable as possible. The front desk staff is here 24/7 to assist with any needs possible in order to create the comfort of being "home away from home." We hope to have you with us agian soon.
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A TripAdvisor Member
5 of 5 stars Reviewed December 30, 2012

This was a very pleasant stay, enjoyed it. The staff was good and helpful. Don't have any complaints. I like it because it is pet friendly. The room was clean, tv was very good. We will stay there again for sure.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqbiloxi, General Manager at La Quinta Inn & Suites Biloxi, responded to this review, January 2, 2013
Thank you for your feedback. We are always glad to know when your visit was great. We hope to see you soon.
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Madison, Indiana
1 review
3 of 5 stars Reviewed December 19, 2012

I am sitting in the chair in my room looking at someone elses dirty sock next to the bed. Don,t think the carpet got vacuumed. Hope the bathroom got a better cleaning. Probably my last stay at a LaQuinta. Don't like sharing my hotel room with prior guests belongings. Told the desk clerk on the way in from dinner, but to no avail.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqbiloxi, General Manager at La Quinta Inn & Suites Biloxi, responded to this review, December 21, 2012
We are very sorry to hear of your inconvenience. This is not our typical operation. This concerns has been address with the cleaning staff. We hope you will reconsider giving us another chance to show you how clean we normally are.
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A TripAdvisor Member
5 of 5 stars Reviewed November 28, 2012

I have stayed here twice while visiting my husband stationed at Keesler AFB. This is a perfect location minutes from shopping, restaurants, the beach, and the AFB. It's far enough away that it's a very quiet stay yet walking distance to a few restaurants. I plan on being back in the area Feb 2013 and don't plan on staying anywhere else. Rooms have always been very clean and the housekeeping staff is very personable. The front desk staff has always been friendly. I would recommend this to anyone looking for a relaxing stay.

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqbiloxi, General Manager at La Quinta Inn & Suites Biloxi, responded to this review, November 30, 2012
Thank you for your response on Trip Advisor. We are always glad to have positive feedback. Thank you for your visit and choosing La Quinta Biloxi as your home away from home.
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A TripAdvisor Member
4 of 5 stars Reviewed November 27, 2012

My overnight stay was good. It was in a great location around other stores and restaurants. I had a good nights rest.The room was clean and the employees were helpful and very friendly. I would defintely recommend this motel to family and friends!

  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with La Quinta

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
lqbiloxi, General Manager at La Quinta Inn & Suites Biloxi, responded to this review, November 30, 2012
Thank you for choosing La Quinta Biloxi for your hotel needs. We very much appreciate your feedback. We hope to have you with us again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about La Quinta Inn & Suites Biloxi

Address: 957 Cedar Lake Rd, Biloxi, MS 39532
Location: United States > Mississippi > Biloxi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Biloxi
#10 Romantic Hotel in Biloxi
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — La Quinta Inn & Suites Biloxi 2.5*
Number of rooms: 67
Official Description (provided by the hotel):
Come enjoy Biloxi Casinos 5 miles, Sunkist Golf Club 2 miles, Biloxi Sports Complex 1 mile, MS Coast Coliseum & Convention Center 5.9 miles , Edgewater Mall 5 miles, Gulf Islands Waterpark 14 miles and Prime 1 outlet 12 miles. Biloxi has everything beaches, boating, world class golf, shopping, fishing, dining, museums, and more; all within close proximity of our hotel. ... more   less 
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Also Known As:
La Quinta Inn And Suites Biloxi
La Quinta Inn & Suites Biloxi Hotel Biloxi
La Quinta Biloxi
Biloxi La Quinta

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