After our company spent $15,000 on 15 rooms for five weeks, when the maids snuck into my room when I left for ten minutes they took money from the table. I told management, and they said they would have the moneyt o replace it by that evening. When I returned, the receptionist informed me that the GM had no intention of taking care of it and was lying to me. CROOKS. DO NOT STAY HERE. Terrible room service, and RUDE employees.
Rooms at another establishment would be best.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We apologize for your inconvenience during the stay. We require all patrons to read and sign carefully the folio which states you are fully and personally responsible for your valuables, and also advise not to leave items in your car. The GM is not permitted to make assurances of returning funds out of the hotel's funds. He stated you went to the store, and returned to find your money gone. This is unfortunate, however, the hotel cannot be responsible and it would have been advisable to take your money with you if you were leaving the room. As there was no evidence of your accusations, this is also a situation of your word versus the staff, you did not file any complaint about entry into your room if you had a Do Not Disturb sign on your door. If you did not have a sign up, the housekeeping staff would come in to clean. Again, we do apologize for this unfortunate event.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.