I have been staying at this Sheraton for the last few months and am booked here for the next few months for business. However, I am about to cancel all my reservations to move over to another hotel in the area.
The service is just so-so. The majority of the guests are business travelers such as myself. When a mistake is made, whether it is oversight by the hotel, housekeeping not hanging on the items left in the rooms such as chargers etc or me not handing in the "green cards" for points in lieu of house keeping, management is not flexible to grant you points. The staff demeanor is that they have the guests to fill the hotel, and you are not that important.
The grounds maintenance is lacking, particularly for a Minneasota hotel. The driveway was not salted. It was a sheet of ice this morning, at 7:30am CST, I had to walk very carefully to my car which was 30 feet away. During that time, the shuttle bus had an issue going up the slope to exit their driveway, another car slid backwards, almost hitting me as other people were yelling at me to get out of the way. And, another car skidded going into the hotel driveway, almost running into the front doors, only managing to swerve right to go up the sidewalk into the parking spaces.
That is unacceptable as the safety of the guests and driveway conditions should be the utmost concern for the hotel. Weather condition like this should be expected and there should always be a solution to those unsafe conditions.
I work with about 100 consultants for a nearby large company, and most of us stay in the various hotels in the area. The Hilton Garden Inn has amazing reviews by my co-workers. The staff clean off the snow off the car each morning, and their driveway was salted this morning ;-)
Overall, I am just not very happy with this hotel.
- Official Description (provided by the hotel):
- The Sheraton St. Paul Woodbury Hotel is situated at the intersection of I-94 and 494, convenient to all major highways, one mile from the 3M headquarters campus, and only a few minutes from downtown. ... more less
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- Also Known As:
- Woodbury Sheraton