We have stayed at The Plaza many times with our family of 6 while visiting family in Winona. We have stayed there multiple times a year for many years. Over the past year the rooms have become dirtier, staff have become ruder and the over all stay hasn't been good. We continued to go back because in the past it was good.
Over this past weekend (12/29/12) we stayed for one night. Within minutes of arriving in our room we noticed a long white pubic hair on the bed. Normally, I am not a big complainer but I did this time. The lady (who was friendly) at the front desk came up with a new blanket and was also pretty grossed out. The night went on and we got some horrible food from the green mill which we washed down with some soda that we brought. When I grabbed some from the fridge I noticed another nasty pubic hair in the FRIDGE! I didn't complain this time, yet. After dinner we went swimming in an ice cold pool and came back to the room shortly after for a nice shower. My two daughters were in the shower and within minuted the shower backed up with water and HAIRS! I called the front desk and the lady rushed up and said we could switch rooms or have a plumber come which she had no idea how long it would take. We switched rooms, but I showed her the attractive pubic hair in the fridge first.
So, we get in our new room and one of my daughters is in the shower and screams for me. I run in and she is covered in hives after using their shampoo, which has NO ingredients listed on it. By this point we are ready to pack up and drive the 100 miles home!
The next morning (this is kind of funny) we pick up the phone to call for breakfast and when my husband picks up the phone there is NO CORD! When we checked out we asked to talk to the manager and we were told to call her Wednesday. Today we called her and we were told NO REFUND because we already had a AAA discounted rate. She said you obviously aren't happy here so we'll part ways. My husband was trying to explain we have been very happy guest in the past but the past year the service has been horrible. She didn't want to hear it. She then said there was a hotel emergency and had to let him go. I can only imagine....
Next time we are going to the Riverport or Holiday Inn Express. I am hoping we have a better experience at one of those.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.