We visited this hotel with our children. We were very excited that we were allowed to check in early and the staff when we first checked in were amazing. However, that quickly changed. I believe that all rooms in this hotel have a balcony or patio. We stayed in a pool side room. A table and 4 chairs were directly outside outside our patio door going to the pool--to our assumption, on our patio--. We went to open up the the curtains on the patio door bacause we had heard something hit it (turns out to have been a chair). We had a large group having there supper on what we believed was our patio. That was rude enough, however when we opened the door to go out to the pool--hence the reason we got a poolside room--they would not move. We wound up walking through the hotel to use the main door to the pool area!
We called the office to ask questions--was it our patio? Was it okay to eat by the pool? We were NONE too impressed with the answers we received. The clerk told us that tables were first come first serve (so that means balconies must be as well?) and that food was not allowed. When we asked why they were allowed to eat by the pool, the clerk said they would take care of it. But then informed us that if a mess was made, we may be held responsible...ok, so its not our table, not our patio and they are people we do not know who are blocking the door to our room...but if they make a mess, WE are responsible??? And I should add that it took about 5 calls to even reach anyone at the desk.
We have stayed here several times, but do not think we will be returning anytime soon. My husband and myself have both tried to reach the manager, but as apparently is the norm, no one aswers!
What started out to be a great check in, went downhill very quick!
- Official Description (provided by the hotel):
- The Riverport Inn Express Suites of Winona, Minnesota sits between the shores of the Mississippi River and the majestic bluffs surrounding Sugar Loaf Rock. Upon entering the Inn you will be greeted with a friendly smile from our staff, elegant surroundings and a relaxing atmosphere. All of our rooms have been recently updated with new drapes and plush bedding keeping our hotel competitively priced for comparable hotels in the area. Guests enjoy a complimentary breakfast buffet which includes Belgian waffles and a variety of breakfast items. Rooms with whirlpools, wet bars, and fantasy suites are just some of the many room types available. Unwind with a swim in our luxurious indoor pool or a relaxing soak in our soothing whirlpool. Brewksi’s Pub & Grill, located just off our lobby, has a full menu and bar, along with large screen TVs to watch all the sporting action. Let "Winona’s Finest Lodging" be your home away from home when you visit Winona! ... more less
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- Also Known As:
- Riverport Inn Express Hotel Winona