For the first time in history, we left our vacation early due to the unbearable experience and treatment that we received while guests at Adventure North Resort in Walker, MN. I would not recommend Adventure North Resort to anyone. The proprietor Shay Fortier was not accommodating, was insulting, and created an incredibly stressful vacation.
The first disappointment with Adventure North Resort was the fact that the small screen TV in our rented beach house only received 1 channel. Adventure North Resort advertises TV's in every lake home, but fails to say that some TV's do not get basic reception.
Due to professional demands and a need to stay connected, we specifically asked if there was wireless internet service available in the Beach House lake home when we booked the lake home. Proprietor, Shay Fortier personally assured me that there was wireless service in each of her lake homes. The second disappointment with Adventure North Resort was the lack of wireless internet service available. The only place we could get internet service was by going to the small, uncomfortable, out-dated, cluttered office. This was not conducive to work and there were often other guests cramped into the small space, all desperately seeking internet access.
The third disappointment with Adventure North Resort was the arrival of construction contractors and earth moving heavy machinery. We were awoken in the early morning hours to the roar of heavy machinery. Much to my dismay, I witnessed trucks hauling large frequent loads of sand, dumping them near the front door of our lake home. The heavy machinery continued to haul load after load of sand from in front of our rented beach house dumping it in and along the shoreline of Leech Lake. The path they took started near our front door and proceeded along the full length of Lake Home property, in the front of our deck along the shoreline, obstructing our promised and peaceful lake view. The construction made the beach and water access a dangerous, noisy, and unnerving prospect. Conversation was impossible over the roar of the heavy hauling equipment. This activity continued until past 6:00 P.M. After two days of this activity, we decided to leave early.
The fourth disappointment with Adventure North Resort happened when I approached the proprietor, Shay Fortier, indicating my desire to talk over my disappointments, she defensively exclaimed that she "did not know when they (contractors) were coming and that it was not her fault." Sensing that this conversation would go no where, I informed her of our early departure. She then spitefully offered that she was not willing, nor was she contractually obligated to provide me a refund for early departure. Further stating that she would be happy to call the Cass County Sheriff, so that he could "determine how much we owed for our stay." Never having mentioned anything about the cost of our stay or refusal to pay, I was dismayed when the Cass County Sheriff representative arrived. Shay escorted the Cass County Sheriff representative to our rented beach house and proceeded to provide me with the contract and bill, and I directed her to use my credit card on file for payment and she sneered as she walked away
My final disappointment was when Ken, the representative from the Cass County Sheriffs office told me a person should expect this; it is construction season in MN.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I want to reply to Gypsygirl's review of our northern Minnesota resort. Here in the northern woods we do not received quality TV reception, this is why we have over 200 movies in our office for guests to help themselves. Many families like the idea of little TV on their vacations. Unfortunately our internet connection was down the first three days Gypsygirl was visiting and we did everything we could to accommodate her. Gypsygirl became upset when our landscapers delivered equipment during her stay and began work during her last day as a guest. My husband and I wanted to be accommodating, although while letting her know we could return a portion of her remaining bill, we were cut off by her angry statement that Gypsygirl was not going to pay for her vacation at all, at which time we informed her that the local sheriff is who settles these disputes and he would be out to talk to her. Between the sheriff, my husband and I we again decided to give her a discount on the stay, when we approached her cabin we were again met with complete anger and rage that there was no way to offer her an olive branch. This was a case of an angry person taking it out in an emotional manner when we were ready to offer a way of recovering the last evening of her vacation. Following her vacation she has tried to stop the credit card charges, called the Department of Natural Resources and the county to hopefully report us for not having a permit for the 2 day landscaping project - which we did already have. Thank you for understanding this was an unfortunate and rare event at our resort. Warmest regards, Shay Fortier
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.