I would not recommend this place to anyone! We had nothing but problems from the first 10 minutes we arrived. First off we went for the We-Fest karaoke contest, an event that had been booked there for at least 6+ months. So we arrive on July 4th, there website states the room prices and the discounted prices with a players club card, so we went to get players club cards before check in, went to check in and they state no discounts on a holiday, so we said ok how about Tomorrow evening which isn't a holiday, they informed us it won't apply since it's a holiday weekend they cannot apply the discount so we paid the $268 for a 2 night stay. As we are taking our luggage to our room we are stopped by security at the elevator and they informed us as of July 1st alcohol is not allowed to be brought up to the rooms, unless you purchase it in the casino in which you are allowed one cup per person up to the rooms..so the outside alcohol we did bring we were told we have to take it to the car and leave it or it will be confiscated, so we went to the parking lot in which security came and informed us that we cannot consume it out in the parking lot either. At this point I pointed out that we were not informed of this rule change at the time the reservations were made, nor does it state this anywhere on the website. So I asked if we can be refunded if we choose to go elsewhere, and they informed me that we would not because we have already been in our rooms and put our stuff in there. So we decided to do the obvious and stay and try to make the best of it. At check in we also asked if we could have rooms on the same floor as the people we went with and the old lady at the front desk said they were booked so they couldn't put us together. So when we went to one of the rooms which was next to the pool, we turned on the air conditioner because the room was so hot and humid and the air conditioner just continually squealed. So we went to pick up the phone to call the front desk and the phone didn't even work! So we went to the front desk to see if we could change rooms and asked a different lady at the desk if we could be put on the same floor as our friends and miraculously we were put right next door. The next day we went to the pool and there were absolutely no towels down there except all dirty ones, this was on Saturday a.m. And the bathroom in the pool area was disgusting. After the pool I decided to shower and our tub was barely draining and the floor of it was slimy probably from the last hotel guest that used it and the staff never cleaned it. Being a casino that holds events in the event center you would think they would be prepared especially since this is not the first time the karaoke finals have been held there, the bar was not set up and they had no idea when it would be so we had to walk all the way from the event center to the casino bar to get a drink. And when they did finally get it set up they charged $1 more for mixed drinks than the bar in the casino did. And to top it off they asked we don't use the casino bar anymore, We asked for clamato juice for our beer and the staff said "do you really want it? Because we don't have any here and will have to walk to the casino bar to get it." Our keys needed to be re-keyed 5 times, and the front desk informed us that when we were checked in they didn't put us in for 2 nights so the keys automatically quit working after the 1st day..which confuses me because they had no problem charging us for 2 nights when we checked in. We went to the casino bar and there was a sign that said bud light was on special for $2.50, yet they were charging $3.50. We sat down at a table at the bar and waited for the only waitress to come get our drink orders and after 5 mins we gave up and left. The main bathroom that all the patrons at the event used had no toilet paper or paper towels and someone's feces were smeared on the floor and the toilet. So Sunday morning before we checked out we went to the pool and still no towels 24 hours later, bathroom still hasn't been cleaned. They say there is free wi-fi and yet you need a password which was not posted anywhere. The manager also said they would try to get some kind of comp for us and yet they gave us nothing. The staff is rude and not helpful. Needless to say this is the worst hotel I have ever stayed in, so do not waste your money on this dump! We did go down the street to eat and drink at Charlie's and had an awesome time there.
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