Rooms was fine, shower good, towels, fine, pool very nice as they can be at these, location nice, and a very nice lobby.

Breakfast was very good and staff attentive. Coffee will run out during day and evening...just a warning but the staff really does try to keep it stocked and it's stocked with many creamers not found at many other hotel's coffee areas.

Overpriced as everything near Duluth is in the summer.

Ok, here's the weirdness. We didn't get our two queen beds made up because according to the staffer...we have a maid who will not make the beds if she thinks they may have something on them....and later found this was the hotel policy....anything on the bed...you don't have your bed made up. The thing is.....we had three of us check the beds....and there was NOTHING on them nor do we ever leave items on the bed. And yes, we checked them when we returned and found them unmade. Coming back at 9 pm to an un-made bed was not inviting. The counter manager just said that this was normal for her and noted her name...was not surprised it was her. I said "ah, I'm a travel agent and travel all over the country...this is a first!" The bathroom was made up and was fine.

I wrote a letter on this one June 23rd 2012

Overall nice stay, but maybe could have flexed more on billing.

Roughly what my letter said, elaborated a bit for non-involved readers understanding...

AmericInn,

I was recently up in Two Harbors for work. I stayed at the AmericInn there.

My boss had us schedule rooms for six nights.

I know there is a 24 hour cancellation fee by the letter of the contract. That, is that.

We finished early Friday and got back to the hotel about 3:30pm Sundown up there is about 10:00pm this time of year.

My family and I vacation in northern Minnesota frequently.

I know it becomes extremely difficult to rent a room on the weekend.

I feel a little taken advantage of because when I went and collected my things from my room it was nicely cleaned as it had been all week.

If I was a betting man, I’d bet that my room and those of my two colleagues were rented out and your company collected twice on those rooms, once from us and once from later guests.

I feel taken advantage of. I was told that since the card transaction had gone through that they couldn’t refund. I get refunds on my credit cards all of the time.

You can probably find my write-up on Trip Advisor on the Grand Rapids AmericInn location. That was an exceptionally nice stay.

Now I come home and open my email to find offers for “You stay, We pay!”

-Lawnmower going till 10:15 at night, really, I timed it, OK, grass needs to be cut.
-Harley dudes wandering the halls pounding on doors after 8:30pm, GREAT, I like bikers!
-Have to leave for work before “Free” Continental breakfast – oh well, that is what granola bars are for.
-Hot rods, pick-up trucks, and semis leaving the gas station next door at full throttle through the night – small town America at its best.

My feeling have just gotten a little more hurt at not getting let off the hook for at least part of the bill this time - and then receiving this email.

Thank you for your time,
Bill

We headed up north for a long weekend to do some sight-seeing and relaxing. The staff at the AmericInn was extremely helpful for ideas of places to visit and eat. I highly recommend this hotel to anyone traveling in the Two Harbors area.

We really enjoyed our stay - great service, great food!