To whom it may concern:
My wife and I wanted to get away for three days to rest, regroup and plan for the new school year ahead of us so we booked our room at Grand Superior. In addition we wanted to look seriously at purchasing a share of one of the new condo units at Grand Superior Lodge and to get two other couples to do the same with us. I can tell you that neither of us nor should anyone purchase a unit in this facility and development. Here is our experience of what happened and why one would want to be very cautious:
---We arrived on Tuesday with our room not fully cleaned or finished with towels (4:40 pm). That night our brand new unit AC unit did not work and our room temperature got to 80 degrees! We did not sleep well. We called to have it fixed—NO ONE ever came to fix it
---Also whatever the people below us were cooking in their unit became the exact smell in our unit!! And in this case it was greasy onions and whatever else they were cooking—our room filled with this horrible smell and so did our clothes as they absorbed all of this odor!! Poor ventilation in these new brand new units!!
---Our room AC still Is never fixed and I stop by front desk and again no one responds
---The wonderful smell of whatever is being cooked below us fills our hot and muggy room again!
---We call for towels—no one brings them to room!
---The TV quits being functional in our room that evening---call front desk little help.
---Every 10-15 minutes our whirlpool tub engine begins and we do not know how to turn it off.
---I call again for towels and say that our AC unit is still not fixed! Room gets over 80 degrees during the night---still no one responds.
---At 11:00 pm there is a party outside our place around the outdoor fireplace circle. Every other word is [--] this and [--] that. I called the front desk and they tell me they (people outside) can do that until midnight---midnight!!! How could one ever bring their smaller kids to these places or in our case our grandkids! To not only hear this vulgar language but this is done when most people desire to be quiet and enjoy the evening on the lake---it was like a bar sceen.
---I call again at 11:16 pm and they finally send someone out and the people grudgingly leave the area—it is now 11:30 pm---no kids could have slept through this party of alcohol, swearing and disturbance!
---We leave early to go hiking---I call again to have our towels exchanged and AC fixed by noon.
---Our room temperature was 78 degrees in the am and muggy with no air movement!
---We came back around noon from a wonderful hike at Split Rock but there was no new towels and our hallway into our place was at least 85-90 degrees and our room temperature was now over 80 degrees and filled with the humidity of the day—muggy and not good!
---I finally got the manager on duty (I believe he was the only one present and he was the food and beverage manager) and he came over and brought towels. But when we got back from dinner our door was wide open…..we had a new computer and all in the room but the staff of the Lodge left our door open!!!!
---I finally got the manager to come back and he brought us two fans—it helped as NO ONE ever came to fix our AC.
---It is now 8 pm---our room is filled with the terrible smell of whatever they are cooking below
---We now have two fans blasting---AC does not work---room smells----and it hard to find anyone who can assist the customer.
I went to front desk and another guest tells me they called three times Wednesday to have their toilet fixed and garbage picked up---no one showed up; another guest told me that there are few of any people in maintenance to help anyone—again totally non-guest oriented!!
With great disappointment and concern!!
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- Also Known As:
- Grand Superior Hotel Two Harbors
- Grand Superior Two Harbors