I had a guaranteed reservations at this hotel for adjoining rooms for my daughter's wedding. I explained to the hotel that we required adjoining rooms due to my two sons' disabilities. I was promised multiple times during the booking process that there was no way I could "lose" these rooms. 10 days later, I was called and told that I lost my rooms to another family who was already occupying them. I explained that it was critical to our travel arrangements due to my two sons' disabilities that we have adjoining rooms. After multiple attempts on my part to solve the problem, it was suggested that I seek rooms at another location and the hotel would compensate the difference (since they were not able accommodate us at this point). I made the reservations at another hotel 15 miles from the wedding venue (we were 1 mile away previously) because they were the only hotel for miles with an adjoining room. When I tried to receive any kind of compensation for the difference in the cost, it was refused to me. Instead, I was told that I simply had to accept non-adjoining rooms or nothing at all. I would never stay at a place who refused to help accommodate people with special needs. If I would have known that is how they felt, I never would have booked with them to begin with. Buyer beware, I guess.
- Official Description (provided by the hotel):
- The Lexington Inn & Suites Stillwater is a beautiful hotel located 2.9 miles from historic downtown Stillwater. We are also minutes away from the Washington County Fair Grounds. We are located 33 miles from Minneapolis International Airport, 20 miles from the Xcel Energy Center and 25 miles from the Target Center and Metrodome. The hotel includes complimentary hot breakfast, complimentary passes to a full sized off site fitness center. Free local and 1-800 phone calls, free HBO and satellite TV. Visit Stillwater, MN and Stay Smart at the Lexington Inn and Suites. ... more less
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- Also Known As:
- Lexington Inn And Suites Of Stillwater / Minneapolis
- Lexington Inn & Suites Of Stillwater / Minneapolis Hotel Stillwater
- Holiday Inn Stillwater
- Stillwater Holiday Inn