At time of check-in, management refused to honor the discounted group room rate quoted to me by reservations management at the time I made the confirmed reservation for two rooms. I was never told that the discounted group room rate was dependent upon them receiving enough reservations, nor did they ever contact me ahead of check-in date to advise of the change in rate. My husband checked in, not me, so I did not catch the discrepancy until the day of checkout, but the reservations manager refused to make the adjustment. Another customer observed at the time that the reservations manager was acting extremely rudely towards me. Further correspondence and attempts to receive credit for the overcharge were stressful and not successful. It's not a surprise that management's version was different --- their documented response changed from the credit card explanation to the Better Business Bureau description, but in reality they never disclosed the higher rate until it was too late for us to adjust our plans. Mediocre rooms and poor/non-existent customer relations at this place!
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- Also Known As:
- Travelodge Shakopee Hotel Shakopee
- Travel Lodge Shakopee