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“There are better” 2 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   4601 W. Hwy 13, Savage, MN 55378 (Formerly Comfort Inn)   |  
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Ranked #1 of 1 Hotels in Savage
Dallas, TX
Level Contributor
92 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“There are better”
2 of 5 stars Reviewed August 29, 2013

This hotel is in a questionable area and is questionable itself. It smells a bit funky, the rooms are small and feel dirty. They have NO ELEVATOR as well, which would have been nice to know before having to lug 50lbs of luggage up 3 flights of stairs.

THe staff was great but the hotel needs more than good staff to make it worth a stay. Avoid this hotel and this area.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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100 reviews from our community

Traveler rating
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    33
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31
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
1 review
4 of 5 stars Reviewed August 21, 2013

Staff was so friendly n helpful. Best beds we have ever slept on in a hotel. Great price n location. The only issue we had was the parking stalls are somewhat small n its hard to get out of your vehicle. We will stay here again:)

  • Stayed August 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Forks, North Dakota
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed August 19, 2013

Stayed two nights in two different rooms.The first room was a bad experience. The room had a horrible smell. Had to buy an air freshener for it. The fitted sheet was clean but worn enough to see stained mattress pad beneath. The sink faucet only had hot water. Unexpectedly needed to stay a second night. Was able to get a bigger room and it was like a completely different hotel, no smell and clean. They also allowed us to extend the checkout time due to our situation.They offer a shuttle service to local attractions (some are many miles away) for a very reasonable fee. If all rooms were updated like the second one, it could be a good hotel.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aberdeen, South Dakota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed August 9, 2013

The lady at the desk was friendly, but service was slow. All of the rooms we had smelled like mold. One had pet waste behind the TV. Two of the rooms were at garden level, and had bugs crawling in from the crack between the Air conditioner and the wall. The water temp would change drastically when the other room would flush or turn on their water. It wasn't safe for my kids to shower due to the extreme temp of the water. Road noise was bad in the rooms as well from trains and semi trucks.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phoenix, Arizona
Level Contributor
64 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed August 9, 2013

First room we were given had a nonstop barking dog next door. When we complained multi times they kept telling us no other rooms available. Finally fixed fan in another room and moved us. Next room smelled so strongly of cherry air freshener it made me ill. They would not move us and would not refund money so we had to sleep there. Next morning when we woke up freshener had disapated and whole room smelled of dog pee. Very bad experience with a motel,worst i can remember.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabeena R, Manager at Quality Inn, responded to this review, June 12, 2014
Dear Bunny,
Thank you for taking time to comment regarding your stay at our hotel and allow me to apologize on behalf our hotel for failing to meet your expectations.

We accommodate many guests each evening and we strive to make their stay a satisfying one.
The principal goal of our hotel is to provide dependable service to all our guests, consequently, its disappointing to learn that you are unhappy.

Please accept my apology.

Be assured that the issues you had have been addressed and the appropriate action has been taken.

Again, I want to thank you for taking time to share your concerns with us.

Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 8, 2013

Stayed at quality in and I liked the location. It was really good for me for travel wise. The room was neat and clean and for the price I paid I would say it was worth it. If I was traveling again or my friends were traveling I would recommed it and go stay there again.

Room Tip: try to get a corner room so that you have more privacy.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Level Contributor
45 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
2 of 5 stars Reviewed August 3, 2013

I slept OK but will try another hotel in the area before staying here again.

Specific problems:
Window A/C could not be turned off (unless you pulled the cord out of the wall). The "Off" setting didn't work.
Nightstand clock worked but alarm didn't
Shower control was random -- just went around and around and you had to figure out where the hot and cold settings actually were.
Gave me someone else's receipt when I checked out. My fault for not noticing it, I suppose, but it meant that they got away with charging me $1.50 for a room safe which I did not use (and I don't believe actually existed in my room -- I certainly never saw it so it was sure hidden if it was in there somewhere).
For the price, I expected to have a refrigerator and microwave in my room, but there was neither (in fairness, though, I don't believe it was advertised that there would be -- I just expected there to be for hotels in this price range).
I asked for advice on how to get to MSP airport and the front desk clerk failed to tell me that there was a detour on the route. Not a huge deal because she had told me to leave early enough that I still caught my plane on time but it was something that I'd consider important enough to mention to your guest.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about Quality Inn

Address: 4601 W. Hwy 13, Savage, MN 55378 (Formerly Comfort Inn)
Phone Number:
Location: United States > Minnesota > Savage
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Savage
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 74
Official Description (provided by the hotel):
Quality Inn(R) Hotel - Savage, MN is conveniently located off State Highway 13, with easy access to Interstate 35W or 169. Our guests enjoy a free deluxe continental breakfast, featuring Belgian waffles & biscuits with sausage gravy, cereal & fresh fruit daily. Our hotel features free wireless high-speed internet, free local calls, free 24-hour coffee and tea in the lobby, an indoor heated pool and hot tub. This Savage, MN hotel provides business travelers with modern conveniences including a business center, speakerphones, and access to copy/printer and fax services. All guest rooms include coffee makers, iron & board, hair dryers, room-safe, refrigerators and microwaves. We offer guest laundry facilities. Handicap accessible and non-smoking rooms are available. For special occasions, two-room whirlpool suites are an excellent option. Pets are welcome with a nightly fee and deposit. Whether traveling for business or pleasure, make the Quality Inn Hotel your home away from home when visiting the Savage and Twin Cities area. We look forward to your stay. ... more   less 
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Also Known As:
Quality Hotel Savage
Comfort Inn Savage
Savage Comfort Inn

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