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“Not so " Quality" Quality Inn” 1 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   4601 W. Hwy 13, Savage, MN 55378 (Formerly Comfort Inn)   |  
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Ranked #1 of 1 Hotels in Savage
Aberdeen, South Dakota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Not so " Quality" Quality Inn”
1 of 5 stars Reviewed August 9, 2013

The lady at the desk was friendly, but service was slow. All of the rooms we had smelled like mold. One had pet waste behind the TV. Two of the rooms were at garden level, and had bugs crawling in from the crack between the Air conditioner and the wall. The water temp would change drastically when the other room would flush or turn on their water. It wasn't safe for my kids to shower due to the extreme temp of the water. Road noise was bad in the rooms as well from trains and semi trucks.

  • Stayed August 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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91 reviews from our community

Traveler rating
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    18
    9
    21
    29
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28
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Phoenix, Arizona
Top Contributor
64 reviews 64 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
1 of 5 stars Reviewed August 9, 2013

First room we were given had a nonstop barking dog next door. When we complained multi times they kept telling us no other rooms available. Finally fixed fan in another room and moved us. Next room smelled so strongly of cherry air freshener it made me ill. They would not move us and would not refund money so we had to sleep there. Next morning when we woke up freshener had disapated and whole room smelled of dog pee. Very bad experience with a motel,worst i can remember.

  • Stayed July 2013, traveled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabeena R, Manager at Quality Inn, responded to this review, June 12, 2014
Dear Bunny,
Thank you for taking time to comment regarding your stay at our hotel and allow me to apologize on behalf our hotel for failing to meet your expectations.

We accommodate many guests each evening and we strive to make their stay a satisfying one.
The principal goal of our hotel is to provide dependable service to all our guests, consequently, its disappointing to learn that you are unhappy.

Please accept my apology.

Be assured that the issues you had have been addressed and the appropriate action has been taken.

Again, I want to thank you for taking time to share your concerns with us.

Management
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Clearwater, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 8, 2013

Stayed at quality in and I liked the location. It was really good for me for travel wise. The room was neat and clean and for the price I paid I would say it was worth it. If I was traveling again or my friends were traveling I would recommed it and go stay there again.

Room Tip: try to get a corner room so that you have more privacy.
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ohio
Senior Contributor
45 reviews 45 reviews
21 hotel reviews
Reviews in 39 cities Reviews in 39 cities
83 helpful votes 83 helpful votes
2 of 5 stars Reviewed August 3, 2013

I slept OK but will try another hotel in the area before staying here again.

Specific problems:
Window A/C could not be turned off (unless you pulled the cord out of the wall). The "Off" setting didn't work.
Nightstand clock worked but alarm didn't
Shower control was random -- just went around and around and you had to figure out where the hot and cold settings actually were.
Gave me someone else's receipt when I checked out. My fault for not noticing it, I suppose, but it meant that they got away with charging me $1.50 for a room safe which I did not use (and I don't believe actually existed in my room -- I certainly never saw it so it was sure hidden if it was in there somewhere).
For the price, I expected to have a refrigerator and microwave in my room, but there was neither (in fairness, though, I don't believe it was advertised that there would be -- I just expected there to be for hotels in this price range).
I asked for advice on how to get to MSP airport and the front desk clerk failed to tell me that there was a detour on the route. Not a huge deal because she had told me to leave early enough that I still caught my plane on time but it was something that I'd consider important enough to mention to your guest.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Plymouth, Minnesota
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed August 2, 2013

A very good location for the business traveler needing accommodations in the south and southwest suburbs of the Twin Cities. This is an updated older property that is generally well maintained and managed. The staff has always been helpful in meeting my early check-in or late check-out requests.
As a frequent traveler for over 20 years and loyal member of the Choice Hotels International, Red Roof Inns and Marriott Hotels, I have found issues on occasion that need to be addressed at all hotels. The attitude of the staff in addressing the problem and how it is attended to are the important factors. I have found that as a business traveler, my loyalty to a hotel chain and individual properties will work to my advantage, The staff gets to know our preferences in room type, floor preference, amenities etc. They begin to develop a business relationship with us and try to accommodate us by expressing an appreciation for our repeat business.
I put this Choice Hotel- Quality Inn, Savage, MN on my list of ''homes" away from home". The pricing compared to value received is good. As a business traveler, expenses are an important consideration for all planned trips. Some trips require upper tier, moderate or economy accommodations. The experiences and budget of each traveler will determine their individual requirements.

Room Tip: "Rooms on the south side are quieter"
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  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabeena R, General Manager at Quality Inn, responded to this review, June 19, 2014
Dear Roger,
Thank you so much for taking the time to post your review of your stay at the Quality Inn in Savage, Minnesota. I have shared your comment with the staff, and they join me in thanking you for your kind positive feedback. We take pride in our hotel and the service we provide, and we do try to learn our repeated customers so we can make sure the things we know they like are there for them.

Again on behalf of the team from the Savage Quality Inn thank you and we look forward to see you as always.

Manaegment
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Kitchener, Canada
Senior Contributor
33 reviews 33 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
1 of 5 stars Reviewed July 24, 2013 via mobile

Had a hard time trying to find accommodation in Minneapolis near the mall of America. This place came up. Thought it would be a chain, so couldn't be too bad. Wrong. Room smelled of air freshener to the point of gagging. Dirty room - wallpaper bubbling off walls in bathroom, just generally looking tired and dated. Little attention to detail. Tap broken, safe didn't work, no ironing board (back ordered) broken bed, old linens and to top it off, blood on the ceiling. Asked for a different room and was told only thing avail was third floor walk up. Restaurants in area closed by 10. Bed was soft. Tap was broken and hot-cold were reversed. Had to fun just the right spot to try and stop the water. Parking lot was so full that it was difficult to find a parking space and all pertains parking seemed reckless. We actually saw one driver hit another car and just drive away. A/c shut off in the middle of the night. Breakfast. don't even ask. I can't believe we stayed - didnt want to be out our money as it was not going to be refunded. I think that Choice Hotels should re-evaluate some of their affiliates. i actually have some other Choice Hotel bookings next week that I will be cancelling because of how disgusting this is. Just can't wait to get out of here.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rock Island, Illinois
1 review
2 of 5 stars Reviewed July 17, 2013

When I checked in I really did not care what room I had, but when I was told how to get there I realized that there was no elevator to get there. Room was ok, but had to ask for fridge because I was staying 2 nights and was told I could not get one unless I was staying more than one night. the next day I had to ask for more towels because I had none, even though I hung mine on the shower rod so I didn't have to ask, but I did. May not stay here again. even thought the some of the staff was nice, but not all of them were. the housekeeping staff was good at keeping the rooms clean, but never said anything about not replacing my towels.

Room Tip: would not recomend
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Quality Inn

Address: 4601 W. Hwy 13, Savage, MN 55378 (Formerly Comfort Inn)
Phone Number:
Location: United States > Minnesota > Savage
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Savage
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Number of rooms: 74
Official Description (provided by the hotel):
Quality Inn(R) Hotel - Savage, MN is conveniently located off State Highway 13, with easy access to Interstate 35W or 169. Our guests enjoy a free deluxe continental breakfast, featuring Belgian waffles & biscuits with sausage gravy, cereal & fresh fruit daily. Our hotel features free wireless high-speed internet, free local calls, free 24-hour coffee and tea in the lobby, an indoor heated pool and hot tub. This Savage, MN hotel provides business travelers with modern conveniences including a business center, speakerphones, and access to copy/printer and fax services. All guest rooms include coffee makers, iron & board, hair dryers, room-safe, refrigerators and microwaves. We offer guest laundry facilities. Handicap accessible and non-smoking rooms are available. For special occasions, two-room whirlpool suites are an excellent option. Pets are welcome with a nightly fee and deposit. Whether traveling for business or pleasure, make the Quality Inn Hotel your home away from home when visiting the Savage and Twin Cities area. We look forward to your stay. ... more   less 
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Also Known As:
Quality Hotel Savage
Comfort Inn Savage
Savage Comfort Inn

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