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“Don't do it. This place was a dive.” 1 of 5 stars
Review of Quality Inn

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Quality Inn
2.0 of 5 Hotel   |   4601 West State Route 13, Savage, MN 55378 (Formerly Comfort Inn)   |  
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Ranked #1 of 1 hotels in Savage
Kitchener, Canada
Senior Contributor
32 reviews 32 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
10 helpful votes 10 helpful votes
“Don't do it. This place was a dive.”
1 of 5 stars Reviewed July 24, 2013

Had a hard time trying to find accommodation in Minneapolis near the mall of America. This place came up. Thought it would be a chain, so couldn't be too bad. Wrong. Room smelled of air freshener to the point of gagging. Dirty room - wallpaper bubbling off walls in bathroom, just generally looking tired and dated. Little attention to detail. Tap broken, safe didn't work, no ironing board (back ordered) broken bed, old linens and to top it off, blood on the ceiling. Asked for a different room and was told only thing avail was third floor walk up. Restaurants in area closed by 10. Bed was soft. Tap was broken and hot-cold were reversed. Had to fun just the right spot to try and stop the water. Parking lot was so full that it was difficult to find a parking space and all pertains parking seemed reckless. We actually saw one driver hit another car and just drive away. A/c shut off in the middle of the night. Breakfast. don't even ask. I can't believe we stayed - didnt want to be out our money as it was not going to be refunded. I think that Choice Hotels should re-evaluate some of their affiliates. i actually have some other Choice Hotel bookings next week that I will be cancelling because of how disgusting this is. Just can't wait to get out of here.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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83 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    2.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • Norwegian first
  • Any
English first
Rock Island, Illinois
1 review
2 of 5 stars Reviewed July 17, 2013

When I checked in I really did not care what room I had, but when I was told how to get there I realized that there was no elevator to get there. Room was ok, but had to ask for fridge because I was staying 2 nights and was told I could not get one unless I was staying more than one night. the next day I had to ask for more towels because I had none, even though I hung mine on the shower rod so I didn't have to ask, but I did. May not stay here again. even thought the some of the staff was nice, but not all of them were. the housekeeping staff was good at keeping the rooms clean, but never said anything about not replacing my towels.

Room Tip: would not recomend
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  • Stayed July 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Apple Valley, Minnesota
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 16, 2013

We stayed at this hotel and had a fantastic experience.The front desk staff was very freindly and helpfull. The room are very comfortable and clean for a very good price.We had breakfast in the morning and they had good variety oif items. We will definitely return to this location if we in this area.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Iowa City, Iowa
1 review
1 of 5 stars Reviewed June 30, 2013

I agree with everything negative posted by others on this forum. This hotel smells of cigarette smoke and some other offensive smell. Reception ladies were nice but one had to finish eating her pizza and talking on phone before even noticing us. The sheets had old stains and were not properly fitted to the nasty old mattress! The power was out for one night after a storm and they still allowed us to stay. Unfortunately, without air conditioning, the smells were unbearable not to mention that the windows were so moldy and screens so full of holes, we could not open the windows! For myself and three kids, it was a nightmare!

Room Tip: Do not go here!
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  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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fairfax, iowa
1 review
1 of 5 stars Reviewed June 27, 2013

We stayed for two nights. Had rooms side by side #223 and 219. Air stopped working, shower had no hot water for a full afternoon. Felt like there are more residents at this hotels than guests. Breakfast ran out of food so kids ate cold cereal. Called Choice hotels and they credited us for one night and spoke with the supposed owner. Not positive, but regardless claimed I was blackmailing him??? No just didn't expect to stay in a dirty nasty and as another guest who was smart enough to leave said, "cat pee smelling room." PLEASE AVOID THIS PLACE!!!!!!!!!!!! Oh, forgot to mention the police than had to remove a resident from the second floor and the large dog that tried jumping on my daughter.

  • Stayed June 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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fergus falls
1 review
1 of 5 stars Reviewed June 7, 2013

ROom stunk very badly from some type of cleaner .Asked for s different ROom And the lady at front desk said they were full except for suites then told me she could not upgrade me to that until she spoke with owner .She called ROom later and told me he would not upgrade to suite unless I paid diff .Owner should go sleep in room 307 and tell me how he likes that ROom will never spend another dime there in need of complete make over or demolition for a decent motel Slept with window open all night and got to listen to heavy traffic for most of night .

  • Stayed June 2013, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sabeena R, General Manager at Quality Inn, responded to this review, June 19, 2014
Dear Jeff,
Thank you for the time it took for you to write your comments about your stay at our Quality Inn hotel in Savage,Minnesota. Your feedback is very important to us and we have addressed every issue you have mention. We have renovated each room, we want every guest to have a enjoyable experience at our hotel.

We hope you will give us another chance to provide you with a pleasant accommodations and service the next time you are in town.

kind regards,
management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed April 8, 2013 via mobile

My stay was everything I expected from a hotel called Quality Inn .
I gave mostly a thumbs up for this hotel . My stay was peaceful and I had no issue's everyone was most wonderful I felt safe and secure. The room wad great the beds were super soft and I slept very well wall's are thick. Location was perfect we were able to choose from several different restaurants and had a great meal . Afterwards we went to a place called Nielsen's we had a great time great bar with great entertainment.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Quality Inn

Address: 4601 West State Route 13, Savage, MN 55378 (Formerly Comfort Inn)
Phone Number:
Location: United States > Minnesota > Savage
Amenities:
Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 hotels in Savage
Price Range (Based on Average Rates): $
Hotel Class:2 star — Quality Inn 2*
Official Description (provided by the hotel):
Quality Inn(R) Hotel - Savage, MN is conveniently located off State Highway 13, with easy access to Interstate 35W or 169. Our guests enjoy a free deluxe continental breakfast, featuring Belgian waffles & biscuits with sausage gravy, cereal & fresh fruit daily. Our hotel features free wireless high-speed internet, free local calls, free 24-hour coffee in the lobby, an indoor heated pool and hot tub. This Savage, MN hotel provides business travelers with modern conveniences including a business center, speakerphones, and access to copy/printer and fax services. All guest rooms include coffee makers, iron & board, hair dryers, room-safe, refrigerators and microwaves. We offer guest laundry facilities. Handicap accessible and non-smoking rooms are available. For special occasions, two-room whirlpool suites are an excellent option. Pets are welcome with a nightly fee and deposit. Whether traveling for business or pleasure, make the Quality Inn Hotel your home away from home when visiting the Savage and Twin Cities area. We look forward to your stay. ... more   less 
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Also Known As:
Quality Hotel Savage
Comfort Inn Savage
Savage Comfort Inn

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