Pulled up to the hotel and found out there was no valet parking. Guy at the counter was rude and extremely unhelpful. He had attitude when I asked if we could get a rollaway bed for the kids.
Room was freezing when we got here. We turned up the heat and went to dinner but when we got back it was still cold.
I took a shower before bed and there was no hot water. I called the front desk and they wanted to send up an engineer but we were ready for bed. They claimed that sometimes the water is cold....REALLY!
Sad excuse for a Hilton. We are here for a wedding and will not be back.
From the sounds of the managers responses to past reviews he is part of the problem and not the solution. Too bad!!
- Official Description (provided by the hotel):
- DoubleTree by Hilton Hotel St. Paul Downtown offers guests comfortable accommodations in a convenient location in the heart of St. Paul’s entertainment and business district and skyway connected to many state, federal and corporate offices as well as great shopping and dining outlets. Each guest room in our St. Paul hotel includes a microwave and refrigerator for you convenience plus complimentary wireless for you to stay connected while away. Relax in the indoor heated pool or keep up with your exercise routine in the modern fitness center. Check out nearby attractions like the top-rated Minnesota Children’s Museum or Minnesota Science Museum. Visit us and enjoy The DoubleTree by Hilton Downtown and a memorable trip to the Twin Cities! ... more less
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- Also Known As:
- Hilton Garden Inn St Paul City Hotel Saint Paul
- Hilton Garden Inn Saint Paul
- Hilton Saint Paul
- Saint Paul Hilton