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“Great Chain Poor business etiquette” 3 of 5 stars
Review of DoubleTree by Hilton Hotel St Paul Downtown

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DoubleTree by Hilton Hotel St Paul Downtown
3.0 of 5 Hotel   |   411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)   |  
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Ranked #5 of 17 Hotels in Saint Paul
Anytown USA, United States
1 review
“Great Chain Poor business etiquette”
3 of 5 stars Reviewed July 26, 2013

I mostly stay in the Hilton Brand hotels, and DoubleTree is my preferred choice. I have been disappointed however with the added WIFI fee of $9.99 per day, with my past two stays. I don’t know if this is a new policy, but it may change my preferred hotel choice. This DoubleTree would be good for the price paid had I not been clipped for the extra 15 for parking, and 10 for internet.

  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, July 29, 2013
Thank you for your comments. In regards to the added WIFI fee of $9.99, we have recently increased our band width and now offer a premium service. We also continue to offer a basic service complimentary. Guests now have a choice when logging on.
We do not own our own parking structure, there is one conveniently attached to the hotel. As with ALL other hotels located downtown, parking charges do occur. We are pleased to say we have negotiated parking rates competitively or less than other hotels.
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398 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Minnesota
Top Contributor
100 reviews 100 reviews
17 hotel reviews
Reviews in 30 cities Reviews in 30 cities
34 helpful votes 34 helpful votes
3 of 5 stars Reviewed July 23, 2013

It's a Hotel in downtown St. Paul that looks like it's on it last leg. The staff didn’t really seem to be enjoying themselves at all, nice enough but just doing a job. Went to the bar after a dinner out and two people were sitting at the bar when we arrived, the bartender said he was going to close not enough business to stay open. We had our drinks and left. Good Luck! The End!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Vancouver, Canada
1 review
5 of 5 stars Reviewed July 21, 2013

I stayed at the DoubleTree in downtown St. Paul and really enjoyed my stay. The staff were great and the room the best in St. Paul. The warm cookie and bottle of water at check-in were a nice treat. I look forward to staying here again in the near future.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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champaign, United States
1 review
2 of 5 stars Reviewed July 20, 2013

the room overall was very small, very little ventilation in the bathroom. the thermostat wasn't working and the temp had to be turned down to 65 in order to get the humidity out of the room! there are so many other places to stay in the area we won't stay here again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, July 22, 2013
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. We will take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
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Granger, Iowa
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 17, 2013

The beds were comfortable, but they only offer 2 doubles and not queens. A double for 2 adults to sleep in together is tight (and I'm a small person). We each slept with a child to be more comfortable. Slept great! Bathroom was very small. Appreciated the mini fridge we had. We visited over 4th of July and second night for a wedding. Location was just 3 blocks from the riverwalk where we watched fireworks. It was my first time in downtown St. Paul, but I thought location was great! They advertise warm cookies when you arrive, but never saw or was offered any. No a big deal, but they shouldn't advertise it if they're not going to do it. Warm breakfast was good for a hotel, though pastries were mediocre. Front desk staff was always friendly. Just some minor issues, but all in all a good stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
Top Contributor
141 reviews 141 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
60 helpful votes 60 helpful votes
3 of 5 stars Reviewed July 16, 2013

Decent hotel. Desk staff efficient and pleasant. Wish there was more attractions within safe walking distance. Did offer free adjacent parking on the weekend. Breakfast mediocre: luke warm entrees, low quality, expired milk.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, July 17, 2013
We regret to hear that you dining experiences did not meet your expectations on your recent stay. The Doubletree brand has very high standards in the area of Food and Beverage and the products we offer our guests.
We try to make each guest experience at our hotel a great one and your satisfaction is very important to us. Thank you for bringing these items to our attention so we can improve upon them immediately.
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St. Louis, United States
1 review
5 of 5 stars Reviewed July 10, 2013

I travel to ST. Paul for business often and enjoy the Doubletree. You are a short walk from great food and entertainment. I have never had any problems over the past 50 stays. The front staff enjoy what they do and shine through to the customer. Enjoy.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel St Paul Downtown

Address: 411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:3 star — DoubleTree by Hilton Hotel St Paul Downtown 3*
Number of rooms: 251
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel St. Paul Downtown offers guests comfortable accommodations in a convenient location in the heart of St. Paul’s entertainment and business district and skyway connected to many state, federal and corporate offices as well as great shopping and dining outlets. Each guest room in our St. Paul hotel includes a microwave and refrigerator for you convenience plus complimentary wireless for you to stay connected while away. Relax in the indoor heated pool or keep up with your exercise routine in the modern fitness center. Check out nearby attractions like the top-rated Minnesota Children’s Museum or Minnesota Science Museum. Visit us and enjoy The DoubleTree by Hilton Downtown and a memorable trip to the Twin Cities! ... more   less 
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Also Known As:
Hilton Garden Inn St Paul City Hotel Saint Paul
Hilton Garden Inn Saint Paul
Hilton Saint Paul
Saint Paul Hilton

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