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“It's just OK” 3 of 5 stars
Review of DoubleTree by Hilton Hotel St Paul Downtown

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DoubleTree by Hilton Hotel St Paul Downtown
3.0 of 5 Hotel   |   411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)   |  
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Ranked #5 of 17 Hotels in Saint Paul
Minnesota
Top Contributor
95 reviews 95 reviews
17 hotel reviews
Reviews in 29 cities Reviews in 29 cities
34 helpful votes 34 helpful votes
“It's just OK”
3 of 5 stars Reviewed July 23, 2013

It's a Hotel in downtown St. Paul that looks like it's on it last leg. The staff didn’t really seem to be enjoying themselves at all, nice enough but just doing a job. Went to the bar after a dinner out and two people were sitting at the bar when we arrived, the bartender said he was going to close not enough business to stay open. We had our drinks and left. Good Luck! The End!

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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360 reviews from our community

Traveler rating
    97
    121
    81
    47
    14
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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English first
Vancouver, Canada
1 review
5 of 5 stars Reviewed July 21, 2013

I stayed at the DoubleTree in downtown St. Paul and really enjoyed my stay. The staff were great and the room the best in St. Paul. The warm cookie and bottle of water at check-in were a nice treat. I look forward to staying here again in the near future.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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champaign, United States
1 review
2 of 5 stars Reviewed July 20, 2013

the room overall was very small, very little ventilation in the bathroom. the thermostat wasn't working and the temp had to be turned down to 65 in order to get the humidity out of the room! there are so many other places to stay in the area we won't stay here again.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, July 22, 2013
We pride ourselves in providing each and every guest with a high quality experience and it seems we have fallen short during your recent stay. I sincerely apologize for any inconvenience caused to you while staying with us. We will take all necessary steps to make sure this does not happen in the future. Thank you again for sharing.
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Granger, Iowa
Senior Contributor
21 reviews 21 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed July 17, 2013

The beds were comfortable, but they only offer 2 doubles and not queens. A double for 2 adults to sleep in together is tight (and I'm a small person). We each slept with a child to be more comfortable. Slept great! Bathroom was very small. Appreciated the mini fridge we had. We visited over 4th of July and second night for a wedding. Location was just 3 blocks from the riverwalk where we watched fireworks. It was my first time in downtown St. Paul, but I thought location was great! They advertise warm cookies when you arrive, but never saw or was offered any. No a big deal, but they shouldn't advertise it if they're not going to do it. Warm breakfast was good for a hotel, though pastries were mediocre. Front desk staff was always friendly. Just some minor issues, but all in all a good stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Atlanta, Georgia
Top Contributor
132 reviews 132 reviews
19 hotel reviews
Reviews in 29 cities Reviews in 29 cities
56 helpful votes 56 helpful votes
3 of 5 stars Reviewed July 16, 2013

Decent hotel. Desk staff efficient and pleasant. Wish there was more attractions within safe walking distance. Did offer free adjacent parking on the weekend. Breakfast mediocre: luke warm entrees, low quality, expired milk.

  • Stayed July 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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bschmechel2011, General Manager at DoubleTree by Hilton Hotel St Paul Downtown, responded to this review, July 17, 2013
We regret to hear that you dining experiences did not meet your expectations on your recent stay. The Doubletree brand has very high standards in the area of Food and Beverage and the products we offer our guests.
We try to make each guest experience at our hotel a great one and your satisfaction is very important to us. Thank you for bringing these items to our attention so we can improve upon them immediately.
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St. Louis, United States
1 review
5 of 5 stars Reviewed July 10, 2013

I travel to ST. Paul for business often and enjoy the Doubletree. You are a short walk from great food and entertainment. I have never had any problems over the past 50 stays. The front staff enjoy what they do and shine through to the customer. Enjoy.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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Minnesota City, Minnesota
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 5, 2013

In St. Paul for the Jazz Fest and a Twins game. We've stayed here a few times before and keep coming back because it is clean, easy parking (but not free) and they have rooms we like for a reasonable price. After we park, we rarely drive. Taking the bus to Target Field is easy and faster. It's a 25 minute bus ride, no driving in game-time traffic and the bus stops are right outside the hotel and inside the Target Field transit center. Being downtown means we can easily walk to many of the St. Paul event locations, parks, dozens of restaurants and museums. It's on the skywalk for indoor walking in bad weather or cold winter days. I find Hilton properties to be consistantly excellent and choose them whenever I can.

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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about DoubleTree by Hilton Hotel St Paul Downtown

Address: 411 Minnesota Street, Saint Paul, MN 55101 (Formerly Hilton Garden Inn St Paul City Center)
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Saint Paul
Price Range (Based on Average Rates): $
Hotel Class:3 star — DoubleTree by Hilton Hotel St Paul Downtown 3*
Number of rooms: 251
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel St. Paul Downtown offers guests comfortable accommodations in a convenient location in the heart of St. Paul’s entertainment and business district and skyway connected to many state, federal and corporate offices as well as great shopping and dining outlets. Each guest room in our St. Paul hotel includes a microwave and refrigerator for you convenience plus complimentary wireless for you to stay connected while away. Relax in the indoor heated pool or keep up with your exercise routine in the modern fitness center. Check out nearby attractions like the top-rated Minnesota Children’s Museum or Minnesota Science Museum. Visit us and enjoy The DoubleTree by Hilton Downtown and a memorable trip to the Twin Cities! ... more   less 
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Also Known As:
Hilton Garden Inn St Paul City Hotel Saint Paul
Hilton Garden Inn Saint Paul
Hilton Saint Paul
Saint Paul Hilton

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