We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Nice stay” 4 of 5 stars
Review of Crowne Plaza Hotel St Paul - Riverfront

Best prices from these 10 sites
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Save Saved
You added Crowne Plaza Hotel St Paul - Riverfront to your Saves list
Crowne Plaza Hotel St Paul - Riverfront
3.5 of 5 Hotel   |   11 E Kellogg Boulevard, Saint Paul, MN 55101 (Formerly Radisson)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Save on Hotel Packages!
Ranked #10 of 17 Hotels in Saint Paul
Sioux Falls, South Dakota
Senior Contributor
24 reviews 24 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
“Nice stay”
4 of 5 stars Reviewed October 28, 2013 via mobile

A friend and I stayed Saturday night. Check in was fast and the lady that checked us in was absolutely amazing. We came back down to ask for suggestions on where to eat and the same lady was extremely helpful. Absolutely amazing. I wish I could remember her name because she deserves some sort of praise.
We were put on the 19th floor and had wonderful views of the city on one side and the river on the other. Beautiful view. The room could use some updates though.
Comfortable bed, and seating. Skip the hotel bar. Bartender was slow, acted like we weren't worth his time, and a little pricey for our drinks.
Also-what is up with the hot tub? It was green. Like actually green and foamy on the side. Wasn't even sure if it was safe to be in.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim N, Manager at Crowne Plaza Hotel St Paul - Riverfront, responded to this review, October 31, 2013
Aaron, thanks for getting back to us with some feedback on your stay. I'm glad that you guys felt welcome and comfortable right from the start! I will say that we're getting ready to do some major renovations, so those room updates are coming.

As far as our bar service goes, it's a shame to hear that you weren't impressed — I'll be relaying your message to the rest of our staff to make sure this type of experience doesn't become typical. Additionally, I'm concerned to hear about your thoughts on the hot tub. It's likely that the mix of the lights, base coloring, and chlorine create a green effect, but I will look into it right away.

I appreciate you taking some time to review us over here, and I would love to welcome you back to our place if you find yourself back in St. Paul.

Sincerely,
Tim Blaschke
tblaschke@graveshospitalitystp.com
(651) 607-0175
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

387 reviews from our community

Traveler rating
    55
    137
    102
    51
    42
See reviews for
72
87
25
158
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Park Rapids, Minnesota
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 25, 2013

Stayed for a convention and they did an excellent job. I am a gluten free vegan and I felt like my dietary choices were no problem and no inconvenience. Couldn't sleep and went down to the front desk and sat in the lobby reading and the front desk clerk was so nice and helpful. The food for everyone was exceptional, meeting rooms were very nice ,and climate was well controlled. I would definitely recommend.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim N, Manager at Crowne Plaza Hotel St Paul - Riverfront, responded to this review, October 28, 2013
It sounds like you really enjoyed your stay, which is wonderful to hear! We try to accommodate special dietary requests as best we can, so I'm happy that you appreciated that. Thank you for your review and we hope to see you back in St. Paul in the future!

Sincerely,
Tim Blaschke
tblaschke@graveshospitalitystp.com
(651) 607-0175
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Top Contributor
228 reviews 228 reviews
29 hotel reviews
Reviews in 77 cities Reviews in 77 cities
92 helpful votes 92 helpful votes
2 of 5 stars Reviewed October 23, 2013

We were appalled at the lack of environmental sensitivity on the part of this hotel. There was no sign of any recycling and no option to reuse towels (even if hung up they were removed and replaced.)
The hotel looks like it's getting ready for a refurbishing, things are wearing out. The door keys continued to be a problem throughout our stay.
But - - the location is great. Views, if you get one, are amazing. All the staff were exceptionally friendly and helpful.

Room Tip: Higher is better. Most have a view of the river.
See more room tips
  • Stayed October 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim N, Manager at Crowne Plaza Hotel St Paul - Riverfront, responded to this review, October 28, 2013
I will definitely keep your feedback about towels, etc. in mind as we move into making some big changes around here. We certainly don't want to be wasteful, and I plan on meeting with my team to see how we can move towards helping to sustain our environment more. I appreciate you offering us some helpful feedback though, and I'm happy to hear that you were impressed by our service and location.

I encourage you to offer us another try down he line so that you can see your feedback put into action.

Take care,
Tim Blaschke
tblaschke@graveshospitalitystp.com
(651) 607-0175
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed October 18, 2013 via mobile

Stayed for a few days and had a good time.
The waiting staff in the resturant were the absolute best. Really bright and friendly, remembering your preferrences from the day before, which was really nice.
Be careful of adjoining rooms! My 1st night i was kept awake by voices and toilet flushes in the next room. When i asked at reception if there was anyway i could change room, i was told, no because all the other rooms available were adjoining! No apology or anything. She was NOT helpful at all and I did feel 'fobbed' off.
Anyway managed to change room the next day ( without her help) and all was fine.
The new room was really nice with lovely views around St Pauls.
Definately would visit and stay again.

  • Stayed October 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim N, Manager at Crowne Plaza Hotel St Paul - Riverfront, responded to this review, November 13, 2013
We apologize that we unable to get you situated in a comfortable room the first time around. It's important to us that we accommodate when we can, so perhaps a new room opened up the next day. Either way, I'm glad that you ended up having a lovely stay overall.

We're making some exciting changes pretty soon, and hope that you're able to visit us again soon and experience the renovations. Thanks for reaching out to us!

Sincerely,
Tim Blaschke
tblaschke@graveshospitalitystp.com
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morganton
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 16, 2013

The hotel was top notch and the room overlooking the river was wonderful. The three days there were very comfortable. The only problem I had was the phone charge for being on the line for over thirty minutes on my calling card. The front desk blamed the phone company but they hired the company and should post said rule on the phone.


Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim N, Manager at Crowne Plaza Hotel St Paul - Riverfront, responded to this review, October 18, 2013
Carolyn, please accept our apologize that we weren't clear with our policies on phone usage and calling cards. This sounds like a quick fix, and I have already spoken with my staff on how we can lay things out more clearly. Thanks for bringing this to our attention.

We're happy that you enjoyed your stay with us and look forward to welcoming you back should you be in St Paul again. Until then, safe travels!

Sincerely,
Tim Blaschke
tblaschke@graveshospitalitystp.com
(651) 607-0175
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kansas City, MO
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
23 helpful votes 23 helpful votes
3 of 5 stars Reviewed October 13, 2013

You would think a hotel with a great location in a fine city would be extra sharp. This one is not. You pay a premium for a larger (370 sq ft, not THAT large) room, and we had a very comfortable bed, not a sleep number bed like other reviews state. When we checked in on a Saturday night, the front desk had three long lines. There were five weddings, and several events going on, so the lobby was extremely crowded and noisy. However, our room and floor were very quiet. We blissfully heard nothing all night long. Sunday breakfast buffet was a big disappointment, very expensive considering the French toast tasted like shoe leather, the bacon was barely cooked. Parking is also expensive ($17/day). WiFi is free but spotty reception. There is no on-demand/pay per view movie channel. The bathroom is smallish but nicely appointed, and was clean. The elevators ran slow because of all the weddings and events going on. It was difficult to adjust the room temperature. We like a cool room at night, and we were never able to get the room cool enough. The thermostat is outdated. We could characterize this hotel as serviceable, more expensive than most, and less value than most. The location is the best thing about it.

Room Tip: We stayed on the 19th floor, riverside. Beautiful view of the river.
See more room tips
  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim N, Manager at Crowne Plaza Hotel St Paul - Riverfront, responded to this review, October 15, 2013
This kind of recount of your experience with us is helpful for us, thank you for your honesty. It's important to us that we're able to grow and adapt as necessary, so we've planned to make some big renovations of our place. It's great to get feedback like this so we are aware of some key spots that we can focus our attention on.

With that said, I'm disappointed that you were let down by our breakfast buffet and have relayed your thoughts to our kitchen team.

It sounds like you had a pleasant night's sleep, though, despite numerous events going on, which is great to hear. I hope that you're able to visit us again down the line so that you can see your feedback put into action.

Sincerely,
Tim Blaschke
General Manager
tblaschke@graveshospitalitystp.com
(651) 607-0175
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 43 cities Reviews in 43 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed October 10, 2013

I stay in a lot of rooms some good some not so good,this was in the middle, nothing really to talk about, it's close to a good amount of things, the room was average, staff were forgettable so there just isn't much to say.

  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kim N, Manager at Crowne Plaza Hotel St Paul - Riverfront, responded to this review, October 14, 2013
Warren, it's a shame to hear that we just hit the average mark for you. We want our guests to have an unforgettable experience over here. Thank you for offering us some feedback, though. Any thoughts on how we can amp things up for you next time around? We're getting ready to start some renovations, and would love for you to visit our place again once everything is said and done.

Sincerely,

Tim Blaschke, General Manager
tblaschke@graveshospitalitystp.com

651-605-0175
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Crowne Plaza Hotel St Paul - Riverfront? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hotel St Paul - Riverfront

Address: 11 E Kellogg Boulevard, Saint Paul, MN 55101 (Formerly Radisson)
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 17 Hotels in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Hotel St Paul - Riverfront 3.5*
Number of rooms: 479
Official Description (provided by the hotel):
Situated atop the bluffs of the Mississippi River in downtown Saint Paul, the Crowne Plaza Hotel St. Paul-Riverfront is one of the top greater Minneapolis hotels for Minnesota vacations or business travel. Relax in comfortable accommodations while enjoying unrivaled access to the best of the Twin Cities. At Crowne Plaza, guests can enjoy a 24-hour business service, free wireless high speed internet access in rooms and throughout event space, three restaurants, and indoor pool, plus fitness and leisure facilities.Long a favorite venue for meeting planners and conference attendees among greater Minneapolis convention hotels, the Crowne Plaza Hotel St. Paul-Riverfront offers an attentive catering staff and over 50,000 sq. ft. of elegant event space.Our St. Paul, downtown hotel is convenient to: Saint Paul RiverCentre Convention Center, Xcel Energy Center Arena, Mall of America, Minnesota Children's Museum, Minnesota State Capitol, Minnesota History Center, Science Museum of Minnesota, Ordway Center for the Performing Arts, Como Zoo and Conservatory, Minnesota Zoo, Target Center, Hubert H. Humphrey Metrodome. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with IHG, Booking.com, Expedia, Orbitz, Priceline, Travelocity, Reservation Counter, Hotels.com, Odigeo and Tingo so you can book your Crowne Plaza Hotel St Paul - Riverfront reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Saint Paul
Saint Paul Crowne Plaza

Owners: What's your side of the story?

If you own or manage Crowne Plaza Hotel St Paul - Riverfront, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.