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“Embassy Suites - great stay” 4 of 5 stars
Review of Embassy Suites St. Paul - Downtown

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Embassy Suites St. Paul - Downtown
3.5 of 5 Hotel   |   175 East 10th Street, Saint Paul, MN 55101   |  
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Ranked #6 of 17 Hotels in Saint Paul
Seattle, United States
1 review
“Embassy Suites - great stay”
4 of 5 stars Reviewed January 23, 2014

Good hotel. Friendly staff. Great rooms, very comfortable, does not feel as if you are in a hotel. Excellent sleep experience. Only caution is food selection a bit heavy for room service. This is a hotel I will aways stay while in St Paul, unless they are booked.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, January 24, 2014
Thank you for the review given to our hotel on January 23rd we certainly appreciate the great review and kind words.

We share all of our guest responces with all of our staff in an effort to improve the levels of service and guest experience at the hotel.

Embassy Suites Saint Paul
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352 reviews from our community

Traveler rating
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    103
    67
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    31
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
Date | Rating
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  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
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English first
Seattle
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 22, 2014

Hotels make the trip! Double room suites layout allow room to relax. As this was a work trip, easier to continue work in the Hotel Room.
Hotel was clean (big issue for me). Hotel service was good. i don't want to be treated like royality, just noticed when i ask a question, or expect service. If you are going to eat at the hotel, food is a bit on the heavy side. i tend to enjoy more lighter foods.

Good full bar service..btw.

  • Stayed January 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, January 23, 2014
Thank you very much for the review given to our hotel on January 22nd 2014 we are certainly blessed with a great facility and wonderful staff to deliver exceptional guerst service each and every day. tahnk you for sharing what made your stay so wonderful as well as what we can improve on. We share all guest reviews with the staff in an effort to contnnually improve the guest experience at the hotel.

Embassy Suites Saint Paul
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Cloquet, Minnesota
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
1 of 5 stars Reviewed January 22, 2014

Reserved based on promo rate for grand opening of newly renovated rooms. Made over rooms yes, renovated no. We were initially impressed upon entering because of the courtyard/lobby area was beautiful. Like others, check-in was less than friendly and clerk gave NO information. She took the credit card and gave keys. That's it. No direction on how to find room, no pool hours, nothing. Upon entering room found several large cracks on walls and ceilings of our suite with paint slopped over them (although could see old paint color in some cracks), bathroom vanity/sink was not new and had seen better days, the toilet tank wobbled badly every time it was flushed as it wasn't properly attached. The worst though was the suite was VERY dirty - dust bunnies everywhere, even on night stands and lamps. Cobwebs in every corner. Sticky stuff on table - syrup from previous guests breakfast?? Duvet was badly stained. Took three calls to front desk, finally four hours later housekeeping came to change bedding. Complimentary breakfast was a bit of a letdown too - food not quality of typical Hilton breakfast buffets, saving grace was made to order omelettes, we found everything else sub par (paper thin flavorless bacon, gray rubbery sausage, rock hard honey dew melon). Restaurant and bar - burgers were great, room service was decent. We had drinks in bar - was busy, took a while to get drinks. Bar also didn't know how to make a long island ice tea. What they delivered to room with our dinner was not the typical long island - it burned badly going down and was undrinkable (and expensive).

Room Tip: We had a corner suite and didn't experience noise issues in room as other reviewers indicated wa...
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  • Stayed January 2014, traveled as a couple
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, January 23, 2014
Than you for the review given to our hotel on Jan 22, 2014 we are in touch with the guest who had these issues and we will be doing everythng to work with them to make it right.

Embassy Suites Saint Paul
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Cloquet, Minnesota
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed January 22, 2014

Suite was not completely remodeled, made over yes, but several cracks on walls and ceiling just had paint slopped over them, older worn vanity in bathroom and toilet tank not affixed properly - it wobbled badly. We made reservation for 'grand re-opening of newly renovated rooms' promo rate and were a little let down, especially after seeing the beautiful courtyard upon entering the hotel. The room was far from clean, and very dusty. Duvet had several large stains. It took three calls to front desk, finally four hours later housekeeping changed bedding. Complimentary breakfast was just ok, food not the quality of other Hilton's I've stayed at though.

  • Stayed January 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, January 23, 2014
Thank you for the review given to our hotel on January 22nd we are in touch with the guest who gave us this review and are working to make everything right. We certainly take reviews of our hotel seriously and share all guest feed back with our associates in efforts to inprove the guets experience and quality of our hotel

Embassy Suites Saint Paul
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Crookston, Qatar
1 review
4 of 5 stars Reviewed January 21, 2014

I love that this hotel has a variety of options for their complimentary breakfast, and the evening reception is great as well. My only disappointment is the noise level from the main lobby, mainly this gets bad because of the patio doors on the rooms.

  • Stayed January 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, February 3, 2014
Thank you very much for the review given to our hotel on January 21st. We are certainly blessed with a great location and a wonderful staff to deliver exceptional serive to all of our guests. Thank you for sharing what made your visit extra special. We share all of our guest feedback with all of our associates in an effort to contnue improving the service and overall guest experience.

Embassy Suites Saint Paul
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Willmar, Minnesota
Senior Contributor
40 reviews 40 reviews
7 hotel reviews
Reviews in 15 cities Reviews in 15 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 20, 2014

Overall we had a very pleasant experience while staying here. Parking was terrible and the front desk attendants could be have been more helpful and quick to greet and welcome. The ambiance was wonderful. The elevator was different and a little slow but enjoyed being able to see out of it. The structure of the hotel was different and fun. The happy hour was wonderful well as the morning breakfast. We also had a few drinks in the bar and noticed that there was a lot of locals there. Our room was clean.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, January 24, 2014
Thank you for the review given to our hotel on January 20th. We certainly appreciate you sharing what you found to be enjoyable and make your stay a better experience, we also appreciate you sharing what you found to possibly need some improvement. We are currently working to improve the effeciencies of the elevators and look forward to this exciting improvement for all of our guests.

We share all guest responces with all of our associates in order to contnue improving service levels and guest experience.

Embassy Saint Paul
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1 review
5 of 5 stars Reviewed January 12, 2014

Great hotel, bathroom dirty- found pubic hairs in the corner. Don't order wine from the restaurant, it was VERY watered-down and I could see a film around the top of glass where the wine and water seperated. Food is also way over-priced for the quality. Overall, hotel is very nice and I will stay agin but avoid the restaurant entirely.

  • Stayed January 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Embassy Suites Hotels

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, January 13, 2014
Thank you very much for your review given to our hotel on January 12th. We are certainly sorry that the cleanliness of the bathroom did not meet yours or our standards and we will be working with our housekeeping department to correct these issues. I have also discuss the issues in the outlet with our Food and Beverage director and more training is being implimented to ensure the quality of both the food and the beverage served at the hotel.

Thank you for the feedback we sghare all reviews we recieve with our associates in order to improve the quality of the service as well as the guest experience at the hotel.

Embassy Suites Saint Paul
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Embassy Suites St. Paul - Downtown

Address: 175 East 10th Street, Saint Paul, MN 55101
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites St. Paul - Downtown 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Embassy Suites St. Paul - NEWLY RENOVATED Downtown hotel conveniently located in the heart of the Twin Cities is just blocks from the Xcel Energy Center, the Science Museum of Minnesota and Minnesota Children's Museum. Our all-suite, full-service, upscale hotel is just minutes from many Saint Paul, MN attractions making our downtown St. Paul hotel the ideal choice for the business or leisure traveler. Guests of the Embassy Suites St. Paul Downtown hotel stay in a spacious NEWLY RENOVATED two-room suite complete with a refrigerator, microwave oven, coffee maker. Our complimentary cooked-to-order breakfast and complimentary evening reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Our on-site restaurant, Cork's Pub, provides a casual venue for enjoying dinner, catching a game on TV or simply having a drink to unwind. ... more   less 
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Also Known As:
Embassy Suites Saint Paul
Saint Paul Embassy Suites

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