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“Don't Bother” 2 of 5 stars
Review of Embassy Suites St. Paul - Downtown

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Embassy Suites St. Paul - Downtown
3.5 of 5 Hotel   |   175 East 10th Street, Saint Paul, MN 55101   |  
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Ranked #6 of 17 Hotels in Saint Paul
Longboat Key, Florida
Top Contributor
181 reviews 181 reviews
21 hotel reviews
Reviews in 38 cities Reviews in 38 cities
55 helpful votes 55 helpful votes
“Don't Bother”
2 of 5 stars Reviewed July 17, 2012 via mobile

I really want to love this hotel. The lobby is amazing, the breakfast great, but that's it. Our room, while nice size but really needed some serious updating. The linens are old, and they have OLD vellux blankets, just gross. Even my kids found the blankets disgusting. The air conditioning barely worked, i set it down to 65 to see if i could get the room to cool down, but nope. The bathroom was GROSS. There were missing tiles, and mold everywhere in the shower. All this lovliness, and you still have to pay $10 a night to park. The manager was nice enough to give me half off the room, but even at half off I could not reccomend this hotel until they update.

Stayed July 2012
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MRDOSM, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, July 18, 2012
We have worked to make things better for the guests that made the comments regarding their stay on July 17th. We thank the guest for their comments and it is certainly a shame that this trip was not everything it should have been. Obviously there were attempts to make things better during the visit, but it simply was not enough to make this a great experience.

We realize that the hotel is a little bit older and I am excited to let you know that there is a complete refresh of the property scheduled to begin later this year. All aspects of the hotel will recieve updating in one way or another. With that said there is no excuse for the hotel not to be clean. We have reviewed this responce with our housekeeping team and we are committed and focused on giving a Clean inviting experience to each of our guests.

As a management team, we discuss these reviews and those that come through the Hilton system on a daily basis. We are always looking at ways to improve the quality of of our guests experience. Thank you again for your input and we look forward to our opportunity to deliver customer service that represents the cleanest and friendliest Hotel in Houston.

Embassy Suites Saint Paul Team
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351 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (55)
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English first
Kansas City, Missouri
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 15 cities Reviews in 15 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 8, 2012

While this hotel included the wonderful Embassy features--cooked to order breakfast, manager's special reception, two room suite, etc., the rooms needed updating. The ceilings were very dirty. There was mold in the grout in the bathroom sink and around the tile in the bathtub, which could have easily been removed with some good scrubbing and bleach. The staff was very courteous and helpful. The only reason for the markdown was the cleanliness of the room. I would stay here again, but I expect much more from an Embassy Suites.

  • Stayed July 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, July 9, 2012
Thank you for the review that was given to our Hotel and friendly staff on July 8th. We appreciated your comments about our friendly and courteousstaff. That is certainly something we are known for and expect every day. Thank you for sharing detail on what you found to make your stay enjoyable.

We are also glad to have your input on things you would like to suggest to make us even better. We certainly will be reviewing these comments with our associates and ensuing that we continue to improve our eye for detail in all of our suites.

Once again, thank you for your input and kind words. We share all comments with our service teams to reward good service and to understand our opportunities for improvement.

Thanks again for your kind words.

Embassy Suites Saint Paul Downtown
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Arkansas
Contributor
14 reviews 14 reviews
6 hotel reviews
Reviews in 12 cities Reviews in 12 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed July 4, 2012

The perks of free breakfast and free drinks every evening are obvious at any Embassy Suites hotel but our room at this one was terribly outdated. We chose a corner room because they are a bit larger than the others and it was handicapped accessible so it had an extra sink in the bedroom which was perfect for a family of four staying in the same room. The sofa bed was awful (as most are) but the blanket was old and of poor quality. My sons called it a sponge. There was way too much furniture in that room for the size. The in-room coffee was undrinkable. On one day our room was not cleaned even though I stopped by the front desk on our way out to let them know we were leaving. Parking was a problem on Saturday night when they had a wedding at the hotel. We had to pay to park off-site even though we were charged $10 per day to park in the hotel lot. Front desk employee at check-in was awesome, bartender was awesome, housekeeping employee was awesome, cooks and service employees at breakfast were awesome, security guards were awesome, as well. Not awesome were the night time front desk employee who was rude about the parking situation and the front desk employee at check out who was rude when I asked for the extra internet access charge to be removed from the bill. We stayed 4 nights so 5 charges for internet access seemed weird, although he obviously did not agree. I guess they recoup expenses from free breakfast and evening drinks through parking and internet fees.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Embassy Suites St. Paul - Downtown, responded to this review, July 9, 2012
Thank you for the review that was given to our Hotel and staff on July 4th. We appreciated your comments about staff that made your stay enjoyable and that might have gone out of there way to make a positive mpression with you. That is certainly something we are known for and expect every day. We will review this review with our night staff and work with them to make sure that they are fully propered to handle these type of situations in the future.

We are also glad to have your input on things you would like to suggest to make us even better. There is work begingin in the near future to update the guest rooms and the amenities offered in each of our suites. I will certainly look into the coffe choice in our suites and certainly appreciate your input on that.

Once again, thank you for your input and kind words. We share all comments with our service teams to reward good service and to understand our opportunities for improvement.

Embassy Suites Saint Paul Downtown
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Additional Information about Embassy Suites St. Paul - Downtown

Address: 175 East 10th Street, Saint Paul, MN 55101
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Kitchenette Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Saint Paul
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites St. Paul - Downtown 3.5*
Number of rooms: 210
Official Description (provided by the hotel):
The Embassy Suites St. Paul - NEWLY RENOVATED Downtown hotel conveniently located in the heart of the Twin Cities is just blocks from the Xcel Energy Center, the Science Museum of Minnesota and Minnesota Children's Museum. Our all-suite, full-service, upscale hotel is just minutes from many Saint Paul, MN attractions making our downtown St. Paul hotel the ideal choice for the business or leisure traveler. Guests of the Embassy Suites St. Paul Downtown hotel stay in a spacious NEWLY RENOVATED two-room suite complete with a refrigerator, microwave oven, coffee maker. Our complimentary cooked-to-order breakfast and complimentary evening reception are served daily in our lush open air atrium. Unwind and refresh in our indoor pool, fitness center and whirlpool. Our on-site restaurant, Cork's Pub, provides a casual venue for enjoying dinner, catching a game on TV or simply having a drink to unwind. ... more   less 
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Also Known As:
Embassy Suites Saint Paul
Saint Paul Embassy Suites

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