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“Worked for us” 4 of 5 stars
Review of Holiday Inn St Paul Downtown

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Holiday Inn St Paul Downtown
3.0 of 5 Hotel   |   175 W 7th St, Saint Paul, MN 55102   |  
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Ranked #8 of 15 Hotels in Saint Paul
Nashville Ga
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Worked for us”
4 of 5 stars Reviewed September 21, 2013 via mobile

Was in town for a leadership conference . The room was clean . The staff was helpful. I would stay with them again . Great value and convenient to the conference center, within 1 block. The breakfast was simple and had choices to go quickly. Loved the ability to prearrange a free cont breakfast to my door each morning.

  • Stayed September 2013
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Stacy H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbuchanan8, General Manager at Holiday Inn St Paul Downtown, responded to this review, September 22, 2013
Hi Stacy H,

Thanks for reviewing our property! We're happy to hear that you had so much positive to say about your stay--clean room, helpful staff, convenient location, "great value," and accommodating breakfast. We hope to see you again the next time that you visit Saint Paul, and, until then, we wish you happy travels! Thanks again for your review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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245 reviews from our community

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1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed September 17, 2013

I am currently at this hotel and am almost in tears. After being up all night with a sick baby last night and sitting through a work conference today I was really looking forward to getting a restful night. There has been a homeless man playing the drums outside my window with sticks and 5 gallon buckets since 4pm. It is now 10pm and he is still going strong. I called the front desk to see if I could get a different room and was informed the only other rooms available would be on the same side of the hotel facing the street. I will never stay at this hotel again.

  • Stayed September 2013
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank Lskaggs88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbuchanan8, General Manager at Holiday Inn St Paul Downtown, responded to this review, September 22, 2013
Hi Lskaggs88,

Thanks for reviewing our property. We're sorry to hear that your previous long night and long day were forcibly continued by noise from street and sidewalk during your stay. On event nights like when the Wild play, there is often a lot of activity in the area; sometimes this brings street entertainers. When you called the desk around 10pm to switch rooms, all but a few guests had checked into the hotel, and, because we were sold out, we were very limited in our options for rooms to which we could have moved you. We are truly sorry that we weren't able to aid you in switching rooms to one not overlooking the street. We hope that you do give us a chance by staying again, and we strongly encourage you to request a quiet room not overlooking the street either when booking the reservation or when you check in if this is your preference. The earlier the request is in the better. Thank you again for your review of our hotel, and we certainly wish you the most restful of nights to sleep.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chisholm, Minnesota
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 17, 2013

This is the best location for the concert we attended, right across the street from Xcel Energy Center. The room was beautiful and very clean. We enjoyed the attached pub, even with all the concert goers coming back after the concert the service at the pub was great! Once we parked the car we could just walk around the area.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank JN906
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbuchanan8, General Manager at Holiday Inn St Paul Downtown, responded to this review, September 22, 2013
Hi Jane N,

Thanks for reviewing our property! We're thrilled to hear that you were able to enjoy the attached Irish pub, The Liffey, and were able to relax in your "beautiful and very clean" guestroom! We hope you had a great time at the concert across the street as well! We'll look forward to seeing you next time. Until then, happy travels!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boerne, Texas
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed September 4, 2013

We stayed here for two nights, a Sunday and Monday. Our room was on the 4th floor. The hotel is situated in a very busy area and the room was extremely loud. Even with a white noise machine on high, the traffic noise was unbearable. It sounded like motorcycles were drag racing up and down the street all night. We left a day early just to go someplace that we could get some rest.

  • Stayed August 2013, traveled with family
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank TexasHula
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbuchanan8, General Manager at Holiday Inn St Paul Downtown, responded to this review, September 5, 2013
Hi TexasHula,

Thanks for writing a review of our property. We're sorry to hear that street noise was troublesome for you during your stay, but we hope that you took the opportunity to inform our staff--whether in a note while making the reservation or after checking in and finding that there was street noise--that you wished to have a quiet(er) room. Our staff is always more than willing to take action to accommodate guest requests and we certainly would have been happy to help you move to another room that was not facing that street if this was preferable. In short, if you've a want, tell us, and we'll do our best to help!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roseau, Minnesota
Level Contributor
19 reviews
3 hotel reviews
4 of 5 stars Reviewed September 3, 2013

Stayed here after a concert and it was so convenient. The staff was prepared for the concert-goers and were very accomodating. Nice clean rooms and loved the beer selection at the attached pub. Very good location.

  • Stayed April 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Michelle S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbuchanan8, General Manager at Holiday Inn St Paul Downtown, responded to this review, September 5, 2013
Hi Michelle S,

Thank you so much for your review of our hotel! We're very happy to hear how much you enjoyed your stay with us while visiting the area to attend a concert. We certainly do our best to be prepared for busy concert nights and are glad to hear that you appreciated our accommodating staff, enjoyed your clean room, and loved The Liffey's beer selection. Thanks again for your review, and we hope to see you the next time around!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
usa
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed August 29, 2013

If the airconditioner was waking you up when it turned on and again when it turned off then the cars and trucks rumbling by were - the window has to be paperthin glass. The mattress was spongey and squeaky and the toilet seat slid all over the place. Ugh - go elsewhere for a good nights sleep.

  • Stayed August 2013, traveled with family
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank usatravelnut4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbuchanan8, General Manager at Holiday Inn St Paul Downtown, responded to this review, September 3, 2013
Hi usatravelnut4,

Thanks for writing a review of our property. It sounds like the issues you describe were of two types: room location and maintenance--both of which can usually be rectified by contacting the front desk to seek resolution of the issues.

Take room location first. Our hotel has a prime central location just across the street from the Xcel Energy Center, a half block from the St. Paul Rivercentre, a stone's throw from the rest of downtown St. Paul, and within two blocks of eight different restaurant options for guests. While this central location is largely positive, it, like most everything, can have its downside: many of the rooms in the hotel face the streets running in front of these locations, and, naturally, traffic runs along these streets. While many people prefer streetside rooms due to the views of downtown, others who are lighter sleepers may prefer rooms that do not face the street. We always try to honor guest requests regarding room location even when preferences arise only after checking in.

In a similar vein, we have a maintenance staff on site in order to fix any equipment issues that there may be in our guestrooms--everything from toilet seats to air conditioners. While we certainly agree that it is best to fix problems such as a noisy air conditioner or loose toilet seat prior to check in--we do periodic preventative maintenance in all of our rooms in an attempt to do just that--we also invite you to contact the front desk in case this isn't accomplished and there is something to fix.

Where there is an issue with a room, our goal is to make it right for you in order to make your stay a great one. We hope that you will give us another chance the next time you visit the area and hope we've made you feel comfortable to input any room location preferences in your reservation upon booking. Thank you again for your review, and we wish you happy travels!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 24, 2013

Stayed here for a wedding a few weeks ago. Our room was clean and the bed was pretty comfortable. The front desk staff helped us arrange a cab to the ceremony, which we really appreciated.

There's an Irish pub/restaurant that's attached to the hotel. We visited it during both nights of our stay and, each time, the service was painfully slow.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Mieka Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cbuchanan8, General Manager at Holiday Inn St Paul Downtown, responded to this review, August 29, 2013
Hi Mieka Y,

Thanks for writing a review of our property! We appreciate your comments about the restaurant and will be sure to pass along your comments to them. For now, let us say that we apologize for the slow service. Aside from that though, we are very happy to hear about the positive aspects of your stay. We are especially happy to hear of the cleanliness of your room and about the front desk's help in aiding you to get around the city--both things those respective departments strive hard to do well. If you visit St Paul again, we hope to see you again and invite you to try us and the attached restaurant again. If the restaurant doesn't appeal, remember that there are seven other great dining options within two blocks of the hotel as well! Until your next visit, happy travels! Thank you again for the review!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn St Paul Downtown

Address: 175 W 7th St, Saint Paul, MN 55102
Phone Number:
Location: United States > Minnesota > Saint Paul
Amenities:
Bar / Lounge Business Center with Internet Access Shuttle Bus service Wheelchair access
Hotel Style:
Ranked #8 of 15 Hotels in Saint Paul
Price Range (Based on Average Rates):
Hotel Class:3 star — Holiday Inn St Paul Downtown 3*
Number of rooms: 195
Official Description (provided by the hotel):
Discover all that downtown St. Paul has to offer at the convenient, comfortable Holiday Inn Hotel St. Paul-Downtown (RiverCentre). You are in the heart of everything, business, entertainment, dining, and the arts. If you are attending a hockey game, concert or convention, you are across the street from Xcel Energy Center and The RiverCentre Convention Center. If you are visiting St. Paul on business, then you will appreciate staying within 4 blocks of Travelers, Lawson Software, Ecolab, Qwest and many more companies. Minneapolis/St. Paul International Airport, 3M's World Headquarters and the Mall of America are only minutes away. . If you are planning a family vacation, then you should stay just steps from the Science Museum of Minnesota and a short walk to the Minnesota History Center, Minnesota Children s Museum and the Ordway Center for the Performing Arts.If you want friendly, responsive service from people who care about you and appreciate your business, then you need to stay with us at the Holiday Inn Hotel St. Paul-Downtown (RiverCentre). And while you re here be sure to visit St. Paul s only authentic Irish Pub, The Liffey located in our hotel. ... more   less 
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Also Known As:
Holiday Inn St Paul Downtown Hotel Saint Paul
Holiday Inn Saint Paul
Saint Paul Holiday Inn

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