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“Lacking in quality” 2 of 5 stars
Review of Holiday Inn Hotel & Suites St. Cloud

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Holiday Inn Hotel & Suites St. Cloud
3.0 of 5 Hotel   |   75 So 37th Ave, PO Box 1104, Saint Cloud, MN 56301   |  
Hotel amenities
Ranked #12 of 19 hotels in Saint Cloud
Rochester, Minnesota
Top Contributor
94 reviews 94 reviews
18 hotel reviews
Reviews in 41 cities Reviews in 41 cities
24 helpful votes 24 helpful votes
“Lacking in quality”
2 of 5 stars Reviewed October 9, 2012

My wife and I stayed at this Inn while in St. Cloud for a wedding. The reception for the wedding was at the Le St. Germain hotel which I passed over staying at in favor of the Holiday Inn since I've experienced amazing Holiday Inn's in the recent past. Unfortunately, I did not find this HI to be of the same quality as others. The "queen" bed seemed much smaller than a normal queen and was smaller than our queen bed at home. The bed was also very hard and lumpy. The "high speed" internet was reminiscent of the days I had dial-up internet. And the decor, modeling and layout of the HI was definitely dated. It was also loud as we could hear every word of people passing by our door at all hours of the night. The curtain in our room wouldn't close completely and the parking lot light was blaring into our room - my wife has light sensitivities so this wasn't good. Last, the staff was unresponsive to my requests for help on any of these matters. I did follow-up with the Inn after my stay and found the follow-up response from their customer service department to be excellent. They seemed to really hear my concerns and said they would address these issues.

Room Tip: This hotel is located on one of the busiest intersections in St. Cloud. Try to get a room on the opp...
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  • Stayed September 2012, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethadamek, Front Office Manager at Holiday Inn Hotel & Suites St. Cloud, responded to this review, October 16, 2012
I am so sorry your recent stay at the Holiday Inn & Suites, St. Cloud, was not what you expected from the Holiday Inn brand, Our goal is for all our guests to have an enjoyable stay at our hotel.

Please feel free to contact me directly should you still have comments or concerns.

Sincerely,

Beth Adamek
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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111 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (35)
Date | Rating
  • English first
  • Russian first
  • Any
English first
Saint Cloud, Minnesota, United States
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed September 24, 2012

I myself wouldn't or recommend staying there. Especially for an extended stay. Lacking communication between management and employee's. I myself am allergic to a handful of different things which they were well aware of, however some housekeeper's would clean my room accordingly and others wouldn't. I have been both in management and also a housekeeper. I know very well house rooms are to be cleaned. When I did have a housekeeper who did things accordingly, their equipment that they had to work with was so outdated that it was tough for them to do their jobs at times also.

  • Stayed August 2012, traveled solo
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethadamek, Front Office Manager at Holiday Inn Hotel & Suites St. Cloud, responded to this review, October 1, 2012
Rennee B.,

Thank you for taking the time to comment regarding your stay at our hotel. We value your input and strive to make our hotel the best it can be for all our guests.

Please feel free to contact me at any time.

Beth Adamek
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ames, Iowa
Top Contributor
50 reviews 50 reviews
45 hotel reviews
Reviews in 42 cities Reviews in 42 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed September 11, 2012

I traveled a distance for business and needed a place to stay that was close to the area I was traveling through; overall the hotel was very clean, my room was spacious, tastefully decorated and I had lots of room to spread out my work stuff.

Front desk staff was courteous, professional, and confident. Check in was quick & speedy without any issues. My request to be on the 1st floor was granted without any questions. Hotel is located downtown - if you are looking for something that is easy on/off the highway, this is not the hotel for you. Luggage carts were available for loading in my belongings.

Hotel has a in-house cafe for breakfast & lunch as well as a full service restaurant for dinner. Meals are a little pricey but rooms do have a microwave & dorm-sized refrigerator for foods stuffs. I will definitely be staying here again for future trips!!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethadamek, Front Office Manager at Holiday Inn Hotel & Suites St. Cloud, responded to this review, September 13, 2012
Thank you for your complimentary review of our hotel! We are so happy you enjoyed our hotel and the amenities we have to offer. We look forward to seeing you during your next stay at the Holiday Inn & Suites, St Cloud, MN

Sincerely,

Beth Adamek
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Cities, MN
Senior Contributor
25 reviews 25 reviews
23 hotel reviews
Reviews in 17 cities Reviews in 17 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed September 8, 2012

The room was clean and comfortable and quiet. Stayed here during hot weather in August, but the A/C wasn't working in the room. When I asked for a different room at the front desk, the first person declined my request and said she would send a maintenance person to fix it. I didn't want to wait to see if the maintenance staff could quickly repair the A/C, so again I requested a different room, but she said the hotel was heavily booked and declined my request. I had checked in at about 4 PM on a weekday, and there didn't appear to be many people around, so I was dubious about her claim that there were no other rooms available Even it the hotel was "heavily booked", I'm sure that many of the reserved rooms had yet to be occupied and she could have given me a different room. I was getting frustrated and about to take a hike, when a young man named Zack came from the office behind the front desk and took over the situation. Simply put, he quickly honored my request and moved me to a different room. The A/C was working in the that room, and all went well for the rest of the stay.

Stayed August 2012, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethadamek, Front Office Manager at Holiday Inn Hotel & Suites St. Cloud, responded to this review, September 10, 2012
We're pleased Zach was able to arrange another guest room for you and that you you enjoyed your stay at our hotel. We will pass on your nice comments to Zach.

Sincerely,

Beth Adamek
Guest Services Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Madison, Alabama, United States
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
2 of 5 stars Reviewed September 7, 2012

The facilities are awesome: A couple of big swimming pools, big whirl pool, games, gym, restaurant & bar... However the back rooms are not convenient for early birds since kids keep playing volleyball/basketball indoors until late at night and when you call reception about it they scold you. So either you have to use ear plugs, shut up and sleep, or you need find another place to sleep... Sad but true! I wouldn;t stay at that place if I didn't have to!

Room Tip: Stay in the rooms closer to the front of the building if you like to sleep, otherwise go find anothe...
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  • Stayed August 2012, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethadamek, Front Office Manager at Holiday Inn Hotel & Suites St. Cloud, responded to this review, September 10, 2012
Thank you for your comments regarding your recent stay at the Holiday Inn & Suites, St Cloud MN. W e appreciate your input.

Our recreational areas are open for our guests enjoyment until 11:30 p.m. on Friday and Saturday nights. After the recreational area's are closed for the evening, our security staff patrols the hotel ensure noise is kept to a minimum and guests are ushered to their rooms where they can visit quietly.

Feel free to contact me at any time with furthe comments.

Sincerely,

Beth Adamek
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Billings, Montana
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed September 7, 2012

I had a very nice stay here. Clean Room and good bed. Ok Breakfast. People were very nice to me here. Price was unusually reasonable compared to others on my weeklong trip. Not rated the highest by everyone, but it was great for me.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethadamek, Front Office Manager at Holiday Inn Hotel & Suites St. Cloud, responded to this review, September 10, 2012
Thank you for your Trip Advisor response to your recent stay at out Holiday Inn & Suites in St Cloud, MN. We appreciate your comments. I am sorry you experienced difficulty with your AC unit but happy you enjoyed the rest of your stay!

Please feel free to contact me at any time.

Sincerely,

Beth Adamek
Guest Services Manager
320.253.9000
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fargo, North Dakota
Senior Contributor
43 reviews 43 reviews
21 hotel reviews
Reviews in 15 cities Reviews in 15 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed August 28, 2012

I thoroughly enjoyed my stay at this hotel with one exception: our air conditioning unit was iffy at best! Not super handy! However, we stayed in a 3rd floor suite and it was amazing otherwise. Loved all the space and service is great. It was quite reasonably priced for what we got. Previously we stayed in a regular first floor queen room and it seemed marginally cramped. Would definitely go with a suite here again.

Room Tip: 3rd floor suite is beautiful.
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  • Stayed May 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bethadamek, Front Office Manager at Holiday Inn Hotel & Suites St. Cloud, responded to this review, August 30, 2012
Thank you for taking the time to review your recent stay with us. We are glad you enjoyed your suite.

Please feel free to contact me at any time.

Beth Adamek
Guest Services Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Hotel & Suites St. Cloud

Address: 75 So 37th Ave, PO Box 1104, Saint Cloud, MN 56301
Location: United States > Minnesota > Saint Cloud
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #12 of 19 hotels in Saint Cloud
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Hotel & Suites St. Cloud 3*
Official Description (provided by the hotel):
The Holiday Inn Hotel & Suites is conveniently located in the center of the city. It is the largest full service Hotel in St. Cloud. For Business it is your Home Away From Home. The Holiday Inn Hotel & Suites provides exceptional meeting and convention space, with a wide variety of spacious, comfortable guest rooms. We offer free high speed Internet access throughout the hotel. The Holiday Inn Hotel & Suites provides a home away from home for the business traveler. For Pleasure - Your Family Fun Destination headquarters. The Holiday Inn Hotel & Suites provides Family Fun atmosphere for the entire family. We offer planned weekend activities, a Kidzone, a full service recreation area with 5 pools, 2 full size volleyball courts, 2 1/2 basketball courts and atrium. All these along with two full service restaurants and free shuttle service to the city attractions. The entire family will enjoy their stay. ... more   less 
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Also Known As:
Holiday Inn Hotel And Suites St. Cloud
Holiday Inn St Cloud
Saint Cloud Holiday Inn
Holiday Inn Saint Cloud

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