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“Not a bad place but behind on the times” 3 of 5 stars
Review of Country Inn & Suites St. Cloud West

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Country Inn & Suites St. Cloud West
2.5 of 5 Hotel   |   235 Park Ave S, Saint Cloud, MN 56301   |  
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Ranked #9 of 19 Hotels in Saint Cloud
1 review
“Not a bad place but behind on the times”
3 of 5 stars Reviewed April 7, 2014

Hotel is not terrible but definitely in need of some updating...beds are hard and not very comfortable and no refrigerator or microwaves in the rooms...staff is very friendly and breakfast is typical hotel breakfast...overall not a bad place but some upgrades are definitely needed

Stayed April 2014, traveled on business
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118 reviews from our community

Traveler rating
    54
    34
    18
    9
    3
See reviews for
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (11)
Date | Rating
  • English first
  • French first
  • Any
English first
La Crosse, Wisconsin
Top Contributor
281 reviews 281 reviews
24 hotel reviews
Reviews in 72 cities Reviews in 72 cities
95 helpful votes 95 helpful votes
4 of 5 stars Reviewed March 7, 2014

Front desk staff were very pleasant. The rooms could use some updating but liked the two room set up. Rooms were clean and bed comfortable. Breakfast was ok. Front desk had some nice baggy treats and cookies. Free wifi and newspaper. Hot tub and pool were fine. They sure had a lot of snow to deal with in their parking lot. I'd return.

Room Tip: 3rd floor, can not hear people walking around, elevators are quick
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  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Minnesota City, Minnesota
Top Contributor
120 reviews 120 reviews
28 hotel reviews
Reviews in 56 cities Reviews in 56 cities
75 helpful votes 75 helpful votes
2 of 5 stars Reviewed February 22, 2014

We book a room with 3 people entered in on the country inn and suites web site. Upon arrival we got a room with a King bed only, so there wasn't adequate amount of sleeping accomidations. No pullout sofa or rollaway was available. We called the front but there was nothing they could do . I strongly feel that the website should not provide room selections that do not meet the number of people you enter on the website. We had to purchase a blow up mattress to accomidate our third person. If someone puts less people on the web site then it is their fault, but if you put the right number of people in and the room provided is not adequate or they do not have additional roll aways, then this is the hotel website issue.

I called the main customer service line at country inn and suites. The person on line indicated that it is our issue because we should have seen this on the booking form online. I don't think this is an adquate response.

I travel frequently and have stayed at country inn and suites many times. This was a dissapointing response. We did request some bedding for the blow up mattress we purchased which was provided by the staff with their appologies. Thank you to the staff for trying to help, I understand the limitations. I see this as more of an issue with the country inn and suites website than the specific hotel.

Room Tip: Clarify sleeping accomidations with staff.
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  • Stayed February 2014, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Jackie K, General Manager at Country Inn & Suites St. Cloud West, responded to this review, February 25, 2014
We regret to hear about your disappointment in the room you received. We attempt to fulfill each of our guest’s requests to the best of our ability. Prior to your next stay, we welcome you to contact us so we may discuss your accommodations in detail.
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Columbia MD
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
15 helpful votes 15 helpful votes
1 of 5 stars Reviewed December 3, 2013

I stayed here one night in the spring of 2013 to attend an emergency family member surgery. I told the desk I was here for an emergency and was assured they had a room. We actually booked several nights stay. We checked in and never thought to check if the water was working in the bathtub (ok, how many times does a person stay at a hotel and check to see if the water works??? Seriously???). We went to use the shower / tub in the morning only to find the water DID NOT work at all. My husband went down to ask what was going on and the maintenance man said "they knew the water did not work and they had called in a plumber to fix it". Yes...they knew there was a problem before they assigned the room to us...Shame on them!
The motel said they would not charge us for the one night and give us enough points to stay a free night at any CI&S. We had to scramble to find another motel and get to the hospital!
Ok, mistakes happen right? End of the story? At least I thought it was....
Fast forward to November 2013. I needed to go back to MN for a funeral. We booked 3 nights at the same CI&S thinking this must be a better transaction. We used our points for 2 nights at no cost and added an "upgrade" for one more night at a discounted rate. We checked in, no mention of the additional night so I asked about it. We were assured we did in fact get the additional night at a discount.
Check out time....NIGHTMARE! We were handed an invoice showing TWO additional upgrade nights (I only booked one!). We waited for more than 30 minutes while more than one person (Lori and her manager) tried to straighten it out. FYI - If you dispute anything on your account with this establishment, I highly recommend you stay there and get a corrected invoice. We were assured this situation had been corrected when we left.
Well by the time we had returned home - low and behold - there was ANOTHER charge on my credit card by CI&S. I called and talked to Lori again who forwarded me to Jackie's voice mail. Jackie called and said they "had to correct the dollar amount on their books and both the erroneous charges were hold only charges and they would drop off my account within days". I called my credit card only to be told to wait until the charges did drop off or get charged on my account. Guess what folks??? Yep, Jackie's "hold" became a new charge! I again had to call my CC company and they are filing fraud dispute charges. But sadly this is still not resolved because as I mentioned, CI&S decided to place another charge after we returned.
Long story, but just a word of warning, I will NEVER stay here again. Period!

  • Stayed November 2013, traveled with family
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie K, Manager at Country Inn & Suites St. Cloud West, responded to this review, December 8, 2013
Columbia MD-

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our service. We understand the inconvenience an unexpected charge can cause. Please contact Jackie the General Manager directly if you require additional assistance in this matter.
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Bowmanville
Top Contributor
74 reviews 74 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed September 12, 2013

One night stay in a very nice room for $88 plus tax, breakfast included - just drove up and checked in. No fridge in our room but the staff carried one up and plugged one in for us - great!!! Had a swim in the great pool and relaxing hot tub. Bed was very comfy - room was clean! Free yummy cookies, fruit and fresh coffee in the foyer. Staff was very accommodating and pleasant. Breakfast was very good with many hot items including a big cooker of hot oatmeal. The desk staff even gave us a breakfast to go in a bag- apple, water, cookie, fruit - for our trip. Thanks for a great stay!

Room Tip: Our room was on the second floor - it was very quiet and restful.
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  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie K, General Manager at Country Inn & Suites St. Cloud West, responded to this review, September 13, 2013
Thank you so much for staying with us and thank you so much for the great feedback! We hope that you choose to stay with us again the next time you visit the St. Cloud area.
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Grand Rapids
Senior Contributor
27 reviews 27 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 9, 2013

We had a 2 night stay here and everything was fine. Clean room, courteous and worry free check in. Good breakfast and nice and quiet.
Great looking pool and exercise room. Would be great for a family to stay at.
Kids would love the breakfast. Walking distance to many places and safe area.
Would definitely stay here again. Our cleaning lady was super!

Room Tip: Second floor was nice and quiet for our stay. AC worked fine and wasn't noisy. Had a fridge an...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie K, General Manager at Country Inn & Suites St. Cloud West, responded to this review, September 13, 2013
We are happy to hear that you enjoyed your stay!! We look forward to having you stay with us the next time you visit the St. Cloud area.
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1 review
2 of 5 stars Reviewed September 7, 2013

This was the most run down country inn we have ever stayed at. First off we checked into our non-smoking room which smelled worse than a VFW! Actually the entire third floor smells like an ashtray! The furniture was literally falling apart! Mismatched chairs at the table, under the mini fridge was covered in mold, wood on all furniture was scratched terribly, hair all over our bathroom floor, pool and hot tub freezing, hot breakfast was cold(we had to microwave everything)!! The only good thing about this hotel is the staff!! They were VERY accommodating in getting us switched to another room that smelled only slightly less like smoke. They always were friendly and greeted us when coming and going! This place needs a major makeover!! Also FYI we asked why the pictures on the website do not resemble what the hotel actually looks like and they said they share pictures with the NEW Country Inn on the other end of town! So don't be fooled, if you want a Country Inn stay on the other end of town NOT this one!

  • Stayed September 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jackie K, General Manager at Country Inn & Suites St. Cloud West, responded to this review, September 13, 2013
Alymadi-
I apologize for the experience you had with your recent stay with us! You are correct the hotel is in need of a renovation and we are the final planning stages of such. We apologize for the poor experience you had with our breakfast. We pride ourselves on offering great customer service and will take immediate action to ensure our breakfast standards are improved on.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Country Inn & Suites St. Cloud West

Address: 235 Park Ave S, Saint Cloud, MN 56301
Phone Number:
Location: United States > Minnesota > Saint Cloud
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Saint Cloud
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Country Inn & Suites St. Cloud West 2.5*
Number of rooms: 63
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Also Known As:
Country Inn Saint Cloud
Saint Cloud Country Inn

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