We stayed at the Residence Inn during the Minnesota State Fair as they (among many hotels in the area) offered a package that included a shuttle to the fair. The room was spacious and the kitchen would have been nice to have on a longer stay (but was not important for us on this stay since we enjoyed so many Pronto Pups and mini donuts at the fair). The grounds were nice with a cute little courtyard in the middle. However, the lousy service we received would prevent me from ever booking there again. When we arrived for check in, the desk attendant worked on her computer for an awkward 3 or 4 minutes without looking up to even acknowledge us (meanwhile another fellow was working in the area behind her, seeming to want to avoid noticing the forming line, too). When she finally did look up, she looked right beyond me to the fellow standing behind me, who politely told her I was obviously there first. Now seeing a line 5 or 6 deep, she rushed through my arrangements. I requested a shuttle to the fair and set up departure for 45 minutes away. When we came back down about 35 minutes later, I asked her where to stand for the shuttle. She said outside. We waited out there about 15 minutes beyond the appointed 45 minute time and saw the shuttle zooming by twice. I went in to inquire if he was running behind or why he didn't stop for us. She told me to wait a little more. We waited another 15 minutes before my husband went in to make another attempt and suddenly she realized she had never booked the shuttle, nor could she as she never actually checked us in (I had wondered why she didn't swipe my credit card upon arrival). I understand mistakes can be made, but wonder why it took 4 communications with her to simply get a shuttle, and she didn't think that merited a simple "I'm sorry." However, once we got that squared away, we were shuttled to and from the fair by a great guy. He even gave us his cell phone number for our pick up, and was most pleasant to chat with. He was fanstatic! Unfortunately, he was the only redeeming one. We encountered more of the same indifference at breakfast, where we found a few apples, some dried up instant eggs, the most watery, horrible oatmeal substance I've ever tasted, and some dry cereal (the French toast, biscuits and gravy, and other good items were long gone, and the crowd of about 25 of us milling around were rather rudely told there would be no more). And just for the record, there was about 2 hours left of the appointed breakfast time, it's not like we were there in the last 15 minutes. I love trips and hotels, and have stayed in really high buck places as well as many $40 roadside rooms with no complaints. This one though was one was somewhat overpriced for the quality of the room, but it was really the staff ensured I will never book there again, especially provided the multitude of options in the Cities. P.S. I sent a review to the hotel summarizing this experience and here it is two full months later and I have heard nothing from them, so I suspect their indifference goes from the top down.
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- Also Known As:
- Residence Inn Minneapolis St. Paul/Roseville Hotel Roseville
- Residence Inn Roseville
- Roseville Residence Inn