We have eaten here in the past and have always been very happy with the food, the service and the atmosphere. Unfortunately, something has changed in the past several months. We arrived at dinner time and were seated right away. Our waitress came fairly quickly but seemed in a real hurry to take our orders, so we started with marguerites, which were average in taste and quite expensive. We were served chips and salsa - the salsa was tasteless and watered down. The dinner combinations seemed very expensive so we decided to share a plate of Nachos with chicken. The waitress finally came back and again seemed like she was rushed to get our order. The food came quickly - a bunch of chips on a plate with a glob of refried beans, a few tomatoes, some chunked up chicken and about a half-pound of cheese. Between the two of us we couldn't finish... way too much cheese and not enough of the other things.
Then the waitress came with our bill - which was wrong. The menu clearly stated $8.95 for the Nachos WITH meat - she charged us $1 extra for the meat. The person at the cash register couldn't fix it. The waitress couldn't fix it. The manager didn't seem to care. The waitress was going to give me $1 back - which didn't include the tax I paid on that dollar. I realize it's pennies we're talking about - but it's the fact that no one seemed to care that she made such a stupid mistake. I later called the manager - and she didn't really care either.
So - Guadalajara's is off my list of favorite places to eat. Too bad - they were once really high up on that list!
If you own or manage Guadalajara Mexican Restaurant, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.