This was a repeat trip to this hotel. Last time it was fine, although a bit overpriced.
I arrived, booked into a "Pure Room" with Concierge Access.
The place was a madhouse..cars parked in the entire entry area, a sense of chaos at the Front Desk.
I was told there was no Pure Room available. No "I'm sorry".
I parked my own car, and there was NO signage on how to get back to the hotel. They have you park in the Kahler lot and it is a longish but confusing walk back.
Then my key didn't work. Back to the front desk where I was told the key machine was broken. No "I'm sorry". I was loudly asked what my room number was. (This happened several times-- last I heard you don't announce your room number in the hotel lobby)
The room was fine. Comfortable white bedding which looked and smelled clean. Flat screen TV. Bathroom was OK with good lighting in the clean shower, but no makeup mirror and low lighting over the vanity. Basic, fine amenities. The room and bathroom were clean other than some obvious staining on the sofa and chair. (photo).
This is one of those hotels in which the room temp will be whatever the hotel chooses. The thermostat means nothing. It was too hot every night.
Went out, came back, the key didn't work. At this point I was in the lounge so the attendant called to have a key brought up. Never happened. Went down to get it myself. Again asked to announce room number. No "I'm sorry." This key issue happened at least 4 times. Not once was there an apology.
The Concierge Lounge had quite passable food, although they charge for wine and alcoholic drinks at dinner. The evening attendant was nice, and there was enough seating and enough food to make a light dinner. This is a well designed Concierge Lounge.
At breakfast the food quality was good, although 2 out of 3 mornings they ran out of coffee. Really????? They also had trouble keeping fruit and silverware available.
This hotel also charges for parking and internet which will add considerably to your bill.
In summary, the hotel is nice with a couple of issues, the main one being a severe lack of training in basic customer service.
Looks like I'm back at the Doubletree next time!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.