My wife and I had been driving close to 6 hrs, with about 75 miles to go, on a trip that normally takes about 5.5 hrs. There was heavy snow and wind the day before, roads were pretty bad. From La Crosse to Rochester was white knuckle driving, and 52 north was supposed to be worse. So, we decided it was time to stop, get a room, and hope conditions were better in the morning. We stopped at a sister establishment to the Clarion first, they were sold out due to a sporting activity in town, and becuase many people stayed extra day because of aforementioned driving conditions.
We called a competitor, they were sold out, then called the Clarion, they said they had a room available, 2 double beds for $109.99 a night. I requested they hold it, would be there in a couple minutes. I made it, gave them my info, presented my Choice Priveledges card and my AARP card, and checked in. Room rate did not change, no discounts. Clerk said "not tonight". I cant say the staff was rude, but they werent friendly. I chalked that up to a busy night, and I wasnt there to make friends, just needed a place to sack out, so no big deal. We were tired and needed a room. Instead of a double room, we got a king size bed room, non smoking. Thats ok, double bed, king bed, no difference as far as we were concerned. We went out to eat, came back and accessed our room. Parking lot was crowded, had to trudge through snow and ice, no fault of estblishment, its Minnesota, its February, and you do get snow here!
The room reeked. Smoke odor was intense. My wife found ashes in the stool as well as a dirty rag hanging from the shower bar. However, as we were led to believe we had limited options when we checked in, we elected to just accept what we had and be grateful. However, I did think it would be prudent to at least notify the front desk so we wouldnt get blamed for the odor. Well, people were checking in, and I got tired of waiting around, figured I would let the desk clerk know in AM when we checked out. However, I was waiting long enough to overhear a walk in get quoted $85.99 a night.
Sure am curious why we didnt get that choice. Maybe the Choice priveledges card means "their choice and my priveledge" to stay with their chain.
Didnt sleep well, had a bad neighbor who was yelling at someone in her room until after 1:30 AM. Not the hotel's fault, but it seemed about par. However, the room we stayed in was located at the end near a staircase, with the room opening into the pool area. Lots of noise and activity into the wee hours. Again, I figured there were limited options available, and I should be grateful......except for the fact that someone who came later was offered a less expensive room, and when we checked in, we told the desk clerk we only needed a place to stay until road conditions improved.
Bottom line, I have always had positive results with this chain, and try to utilize them exclusively as I have their Choice Priveledges card. However, I am thinking that maybe loyalty is a one way street here. No AARP discount, no choice as to room or rate when clearly both choices were available, non smoking room that reeked with smoke.
My only choice here, then, is whether I give this 1 or 2 stars. I guess I have a "Choice" after all..........I have stayed in worse places, so, 2 stars. But this is a close call.
- Official Description (provided by the hotel):
- The Holiday Inn South Rochester (Mayo Clinic Area) provides easy access off of I-90 and Hwy 14, located directly across the street from Olmsted County Fairgrounds. The Holiday Inn South is also within close proximity to the Apache Mall, Mayo Clinic Campus, downtown area, hospitals, recreation parks, walking and running trails, Mayo Civic Center, golf courses and Rochester High Schools. The Holiday Inn can accommodate weddings, banquets, corporate groups, room blocks, tour buses and sports groups. Restaurant, Lounge and Outdoor Patio Bar on site are local favorites. Largest indoor pool in southeast Minnesota. Whirlpool, sauna, game room. Kiddie pool, aerobic exercise facility, and complimentary shuttle bus to the Clinic. Security is very important, member or Rochester Hotel Motel Crime Free Program, also on site security with electronic door locks, and free wireless internet throughout the hotel including all rooms. The hotel also includes a free on-site flat lot for parking. Rooms include roll-away-beds, room service, hairdryers, iron and ironing boards, coffee makers, wake up calls, voice mail, and extended basic cable. ... more less
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- Also Known As:
- Clarion Inn Rochester Hotel Rochester
- Holiday Inn Rochester
- Rochester Holiday Inn