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BEST WESTERN PLUS Soldiers Field Tower & Suites: Traveler Reviews

3.0 of 5
401 6th St SW, Rochester, MN 55902
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BEST WESTERN PLUS Soldiers Field Tower & Suites
Ranked #24 of 51 hotels in Rochester
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114 reviews from our community

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Indian Head Park, IL
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
7 helpful votes 7 helpful votes
“What a Great Staff”
5 of 5 stars Reviewed March 2, 2013

We stayed here twice in February for Mayo Clinic visits (a total of 7 nights). There could not be nicer people to care for you. The desk staff really want to see to your comfort. My spouse is an amputee and the handicap shower in our room on the first stay was excellent for him to use. When we could not be in that room for our second stay, the staff provided a shower chair moments after our request. Since my spouse could not sleep flat due to the pain he was having, they even brought a recliner to our room just as quickly. Just as valuable to us was the shuttle service which is run by wonderful engaging staff. A request from the doormen at Mayo brings them quickly and the drivers are very quick to see to your safety getting off and on. In fact, you can park and forget it since they will even take you to nearby restaurants. In the winter this is great because fear of falling on any ice or snow is pretty much eliminated. We will always look here first for a room when we return to Rochester.

As for other comments, the rooms are pretty well kept up. Lots of lighting was available which is often an issue for us in hotels. My only comment to staff would be a change in shower curtains. On both stays they could have been cleaner (one had definite mildew on the outer bottom side that faced the tub wall.)

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mysalz, Owner at BEST WESTERN PLUS Soldiers Field Tower & Suites, responded to this review
March 18, 2013
Thank you so much for your wonderful comments. I am so happy to hear that our front desk staff was able to help make your stays with us comfortable with a caring attitude. I am so glad to hear you enjoyed the shuttle service and were able to leave your car parked until you were ready to head back home. Our drivers are one of a kind. Thank you for letting us know about the shower curtain. We have since replaced them all with brand new hookless curtains. We can’t wait to pass along your comments to our staff. They enjoy hearing how much they are appreciated by our guests. Thanks again for your comments, we truly appreciate them. We look forward to seeing you the next time you are in Rochester. Sincerely, Myron Salz
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minnesota
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Hockey tourney weekend review”
4 of 5 stars Reviewed February 25, 2013

Stayed in the towers for daughters hockey tourney. Liked the shuttle service they offered. They have a nice bar/restaurant on site and pool. The hotel does a great job or getting teams on same floors. They come through hallways at 10:30 to make sure people are being quiet. Good breakfast in morning. eggs, sausage, toasts, oatmeal, cereals, muffins, donuts, fruit, and make your own waffle. The only complaints I had was the beds were not comfy and saggy. felt like I was going to fall off as it was down on 1 side. also never enough towels at the pool.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
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mysalz, Owner at BEST WESTERN PLUS Soldiers Field Tower & Suites, responded to this review
February 26, 2013
Thank you for reviewing your stay with us. I am happy to hear that you enjoyed having the shuttle service and were able to use the service to get to and from the arena. I am glad you were able to enjoy the pool area and Twigs Tavern and Grille. I am thrilled we were able to get you and your team on the same floor, we work really hard to accommodate all of our teams. I am happy to hear that our staff walked through the halls to ensure everyone was enjoying themselves at a comfortable level. Thanks for your comments on our complimentary breakfast buffet, we have recently added a few extra hot items which include an egg bake, American fries, and a pancake machine for our guests enjoyment. I am sorry to hear that you found our beds uncomfortable, we have recently added a mattress topper to all of our beds, can you please contact me to let me know which room you stayed in so we can ensure that this room was not missed during our installation? I apologize that there was not enough pool towels in the pool area, we have spoken to our staff to remind them that they need to continuously restock the pool towels. Thank you for bringing this to our attention, without guests like you we would not know about these issues. We greatly appreciate your comments. If you would like to discuss anything further, please contact me Myron@soldiersfield.com. Sincerely, Myron Salz
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Clifton
1 review
4 of 5 stars Reviewed February 22, 2013

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Review collected in partnership with Best Western

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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
mysalz, Owner at BEST WESTERN PLUS Soldiers Field Tower & Suites, responded to this review
February 26, 2013
Thank you so much for your raving review. We couldn’t be happier with the experience you received while staying at the Best Western Plus Soldiers Field Tower & Suites. I am glad to hear you enjoyed your stay in one of our Extended Stay Suites. They work wonderful for longer stays. I am so happy to hear how helpful and friendly our staff was and I can’t wait to pass along your comments to them. I am thrilled you loved the shuttle service and Twigs Tavern and Grille. Thanks again for your wonderful comments, we truly appreciate it and we hope to see you again soon. Sincerely, Myron Salz
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A TripAdvisor Member
“Mayo Bound”
5 of 5 stars Reviewed February 19, 2013

We have been visiting Mayo Clinic at least once every year since 1989. We always stay at Best Western Soldier's Field for it's convenient location, transportation service, clean rooms and overall friendliness of staff and guests. We stayed at a different hotel a couple of times when BWSF was full. Now, we make sure our reservations are made early. No comparison!

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1

Review collected in partnership with Best Western

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mysalz, Owner at BEST WESTERN PLUS Soldiers Field Tower & Suites, responded to this review
February 21, 2013
Wow! Thank you so much for taking the time to write your review and for staying with us for so many years! Your kind words mean everything to us and the fact that you keep coming back says alot! Thanks for letting us know how much you enjoy the location, the shuttles, cleanliness of your room, and our staff and guests. Our drivers have been with us for years and love our guests, this comment will mean the world to them. We have a new Executive Head Housekeeper who has done an amazing job working with her staff and I am thrilled you are happy with the cleanliness of your room, we will pass this on to them as well. Our front desk and Twigs staff are such nice people and I agree, the guests we meet are wonderful too! We are lucky to have you and thank you for choosing us! Sincerely, Myron Salz
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Minneapolis, Minnesota
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great Hotel!!”
5 of 5 stars Reviewed February 18, 2013

We stayed in the "towers" during our sons hockey tournament in town and the hotel had everything we needed, including shuttle to and from arena and local business's, pool, bar area and light breakfast. Rooms were nicely decorated and had AWESOME beds. We'll definitely stay here again!

Only things I didn't like was the Loading/Unloading Area... it was very congested with only 1 way in and 1 way out so when cars were parked waiting for people and with the shuttle there, you have to wait for the car infront of you to leave.....and the smell of fried fish in the lobby all weekend, probably from the restaurant attached. But all in all a nice hotel for a hockey tournament weekend!!

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
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mysalz, Owner at BEST WESTERN PLUS Soldiers Field Tower & Suites, responded to this review
February 21, 2013
Thank you for your wonderful comments from your stay with us. We are happy to hear that you enjoyed your stay and we had everything that you needed to make your stay wonderful! We are thrilled that you were able to enjoy the shuttle service to and from the arena and around the Rochester area. Our shuttles help make your stay relaxing and stress free! I am glad you were able to utilize the pool and enjoyed Twigs Tavern and Grille, as well as our complimentary breakfast buffet. This year we have plans to expand our guest registration parking as we have seen the congestion issue ourselves. Your comment validates how important it is for us to make this improvement a priority. We appreciate your comments and hope to see you again soon. Sincerely, Myron Salz
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Additional Information about BEST WESTERN PLUS Soldiers Field Tower & Suites

Also Known As:
Best Western Plus Soldiers Field Tower Hotel
Best Western Plus Soldiers Field Tower Hotel Rochester
Best Western Rochester
Rochester Best Western
Address: 401 6th St SW, Rochester, MN 55902
Phone Number:
Region: United States > Minnesota > Rochester
Amenities:
Bar/Lounge Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotels in Rochester
Price Range: $$
Hotel Class:3 star (3*)
Official Description (provided by the hotel):
An ideal location in Rochester! This full-service Minnesota hotel, near the Mayo Clinic, is located in the historic district of downtown Rochester. The BEST WESTERN Soldiers Field Tower & Suites is conveniently located in downtown Rochester with easy access to local area attractions, events and business locations. Guests will find the Mayo Clinic, St. Mary's Hospital, Mayo Civic Center, historic Mayowood Mansion, Apache shopping mall, Graham Arena, and RCTC Regional Sports Center nearby. Each well-appointed room at this Rochester hotel features free wireless high-speed Internet access, free long distance access, an iron/ironing board, coffee/tea maker and hairdryer. For added comfort and convenience, The BEST WESTERN Soldiers Field Tower & Suites comes equipped with a state-of-the-art fitness center, laundry facilities, hair salon, gift shop, on-site grocery store, and Twigs, our award winning restaurant. Guests will appreciate the hotel's "anywhere, everywhere" complimentary van service to all Rochester destinations including Mayo Clinic and Rochester International Airport. Hotel guests will appreciate the complimentary expanded hot buffet breakfast offered every morning. Additional hotel amenities include an extra large indoor swimming pool, whirlpool and video arcade area. A friendly staff is ready to ensure a comfortable and memorable stay. Make an online reservation today and save at this Rochester, Minnesota hotel! ... more   less 
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